Mercedes-Benz of Catonsville

EXTREMELY disappointed at the lack of responsiveness from this dealership. I have been here multiple times and this is by far the worst experience ever from this dealership or any dealership. Through out the time they had my car I had to call them. Often times I had to leave messages and never received a call back so I ended up calling again. Finally when I go pick my car up after a week (they did have to order parts, so keeping it a week was not the issue) I get in and the console lid is broke and some Versace cologne is inside. I do not wear this cologne...it is not mine. I bring this to their attention. They tell me they have to look at videos, talk to technicians, etc and will call. Three days later...no calls. Im calling them and either leaving a message or when I do talk to someone they are waiting on the manager to get back to them. Im heading up there now to get my car...fixed or not. But I will NEVER return to this 3rd class dealership again.