Mercedes-Benz of Catonsville
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Sparkling Spark Plugs
Written byon 05/05/2023
It is expensive. It was a bit much for some spark plugs. There was a disconnect in understanding I wanted to meet my new service advisor. I sat for 40 minutes once my car was signed in as a drop off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Erica Freund on 05/08/2023
Dealer Response
Florence, we appreciate your feedback about your recent service visit with us here at Mercedes-Benz of Catonsville. We apologize for the miscommunication regarding your new service advisor and for any inconvenience that you experienced during your drop-off. Please know that we value your business and hope to provide you with a better experience next time you visit. -Marianne Queen - Customer Relations Manager - 4438308950
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