Mercedes-Benz of Catonsville
Today 9:00 AM - 8:00 PM
Customer Reviews of Mercedes-Benz of Catonsville
Review type:
Write a review: Sales
13 sales reviews
Sort by:
No Need To Look Anywhere Else!
by JudiK on 10/08/2024updated 10/16/2024After countless Mercedes leases I can definitively say if you are looking for a Mercedes, there is absolutely no need to look at another dealership. Mercedes of Catonsville has the the best pricing, the best staff and the VERY BEST customer… service - PERIOD! Taylor, our sales professional, is exactly what you would want (but never ever get at another dealership) - kind, patient, and knowledgeable! The staff at Mercedes of Catonsville work magic - look no further! Thank you Mercedes of Catonsville!Great customer service
by Steve R on 04/10/2024Koons Mercedes of Cantonville Maryland has great customer service. My sales rep Reggie addressed all my needs and explained everything about the car and their dealership which made me feel very comfortable purchasing a car from them. I… drove 2 hours to look at the car I wanted and it was exactly what was advertised. I highly recommend this dealership and Reggie.Steve, it's great to know that Reggie and our team at Mercedes-Benz of Catonsville made your experience worth the drive! We appreciate you recommending us. Enjoy your new car!
Above the top!
by Kim B on 03/22/2024It was a pleasure working with Mohamed! He was very professional and knowledgeable regarding my purchase. From keeping me updated for my car arriving to signing. He truly sets the standard of what sales represents. I was provided with a… class by Sam and he was also amazing and patient! Thank you for all your help.Kim, we're delighted to know that Mohamed and Sam provided you with a top-notch experience at Mercedes-Benz of Catonsville. Thanks for sharing your positive feedback! Enjoy your new car!
Excellent Customer Service
by DW on 12/22/2023Adrean helped me to find a car that met all of my needs, and at a price that was within the range of what is published on multiple websites. He sent me an email with a professionally shot video of the car and a list of all of the added… features. I responded, “ I don’t like the color.” I was expecting a response saying something like, “sorry I couldn’t help you.” Instead (although it was freezing cold outside) I received a text message from Adrean with a video he shot himself showing me a car that was just delivered to the dealership. There was some dirt on the tires and Adrean’s narration included an apology for that and added that the car was at the back of the lot. A day or two later, Adrean called me and we discussed when I could come to the dealership to see the car. I said that I could be there in about an hour. … remember that comment about it being cold? Well it was colder this day. I arrived and expected to have to walk through the lot so that I could see the car. As we chatted inside, Adrean joked that he got the car as close to the showroom floor as possible. I laughed and then we walked outside. The car was literally 3 or 4 steps from the door. I was not expecting to buy a car that day. But I did. And Adrean made the experience pleasant. I highly recommend working with him. He gave me the time and space I needed to make an informed decision. Also, I came back the next day to wrap up a few items regarding my trade-in. All (yes, all!) of the staff were very friendly and there was zero confusion about why I was back that evening.It warms our hearts to know that Adrean went above and beyond to help find you the perfect car at Mercedes-Benz of Catonsville! We're delighted that he was able to accommodate your preferences, down to the color. We appreciate your recommendation and look forward to serving any future needs. Enjoy your new ride!
Poor title/tag experience
by Ellen Graper on 02/12/2021I've been waiting for 11 months for this dealership to complete my registration. I've called and emailed repeatedly and they don't respond. After completion of the post-purchase survey, they don't seem to care about serving their… customers.Sleaziest Used Cars Sales People I Have Ever Dealt With
by pissed2016 on 12/07/2016I agreed to buy a car for $43K over the phone with pre-owned car sales manager Destin Kahl. We made an appointment for me to come in later in the day to sign the paper work and pick up the car. I called my insurance agent and got the… insurance coverage. Then Destin Kahl called me a hour later telling me that he sold my car to someone else for $1000 more. I know many used car sales people are sleazy. But at Mercedez Benz dealer, the most senior sales manager of the store, and for just a thousand bucks? It's guys like Destin Kahl that give all used car salesmen a bad name. Be careful when you deal with them. I am going to file a complaint against him with the store owner and Mercedes Benz USA.Horrible Experience
by Jeffwick on 04/06/2016Made agreement with the salesman Mr. Epps to purchase a vehicle over the internet and through email correspondence. We agreed I would wire full payment the next morning. I received an email 2 hours later saying they sold vehicle. Mr.… Destin, the sales manager, said our agreement was not valid despite all the emails showing the reciprocal agreement. DO NOT DEAL WITH THESE GUYS!! Hard to believe this happened at a Mercedes Dealership!Sad purchase experience
by sohitgupta on 11/11/2015I went to this dealership for servicing of my old Merc 2012 C300 4Matic. When I inquired, I got interested in a 2016 C300 4Matic. I was there for one whole day more than 10 hours. I was given a car to test drive and my car was coming from… Owings Mills. They made me do all paper work, they even worked out pricing and every other stuff. I kept requesting the sales rep that i want to test drive before i purchase the car but the sales rep kept assuring me that my car is exactly the same as the car i was test driving then. When my car came in at 8 pm, i had to take it and leave. Once i drove and used it, i came to know that the car what i purchased doesnt have many features which were there in the car i test drove. We were never told what features the car has, what packages the car has? worst sales experience ever i had. On top of that, when i went to them and told about the difference between the cars, they came back blaming me only that i did not tell them what all i need in car. I told them all the time you guys kept telling me that my car will be exactly the same as the car i was test driving and it had all the features i wanted, so why would i ask for extra features? they are not even listening to me. this is my 02nd merc and now i am damn sure i should have gone back to my old dealership only. WORST EVER DEALERSHIP I EVER CAME ACROSS. will never recommend to anyone infact will stop a friend if they are going to this dealership.Worst deal I ever seen in my life
by iamjrfeng on 01/23/2011updated 06/04/2025This is the worst dealer I ever seen in my life. Two of the sales managers are very unethical and have very mean attitude. I visit them because they email me claiming that they have big sales over the weekend. After I spent an hour filling… in my personal & financial information and test drove the car, one of the manager first said that the price they have in website is a price error, however he will honor the price. However after I call my wife and have her to bring the check and required documents to buy this car, the manager suddenly claimed that he can't decide this price and need to get approval from his manager. The even worst thing is that when my wife finally arrive and we are doing the final check of the car, the manager of the manager call the sales person back and told him that they won't sell us the car. Non of both of these managers talked to us and apologize, not even told us what price they want to sell. We are sent out of door right away. We have been treat [violative content deleted]. What a nightmare experience. This is the worst two hours experience I ever have in my life time. I would go buy BMW instead of Mercedes Benz now.Very Poor Sales Team
by joshcali85 on 12/11/2013updated 06/04/2025I purchased a 2014 MB E250. Sales team not at all co-operative. Also very cunning to manipulate and steal the sales. Will never ever buy or service from this Dealer. STAY AWAY!!!Wonderful experience of buying a used Mercedes
by iskender1 on 04/25/2014updated 06/04/2025Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and beyond making sure I was satisfied with my purchase. Dennis was always very upfront about… all costs involved and very knowledgeable about the car I was considering. Once I made the decision, Ty made sure all paperwork was completed with no hassle, and he was a pleasure to deal with. Thanks to Dennis, I have my first MB and the model I have always wanted !Worst Mercedes Dealer in Maryland
by merc4life on 02/08/2011updated 06/04/2025Few months back I send out price quote to different dealership around Maryland including Mercedes Benz of Baltimore, which I completely duplicate of my experience I encounter with this dealership. Few things I can say about my experience… about this dealer that their internet sales folks do not know how to qualify customer. One of the person I dealt with was complete an arrogant and thought that the price I was asking with other discounts I normally qualify and got them from other Mercedes dealer they it was complete fabricated. He thought I never own a Mercedes. This was not the first time I am buying a Mercedes Benz in my life. Actually almost similar attitude I got from R & H Mercedes (another Mercedes Dealer in Baltimore) and they still had those two GL in their inventory for few months by curiosity I checked the dealer inventory after I bought my GL. Last the least you don't want to wait two months or more to get back your prospective customer. This is an internet age and barely people go to the dealership to kick tires these days.Wonderful experience of buying a used Mercedes
by iskender1 on 04/22/2014updated 06/04/2025Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and beyond making sure I was satisfied with my purchase. Dennis was always very upfront about… all costs involved and very knowledgeable about the car I was considering. Once I made the decision, Ty made sure all paperwork was completed with no hassle, and he was a pleasure to deal with. Thanks to Dennis, I have my first MB and the model I have always wanted !
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Mercedes-Benz Sprinter
About our dealership
JudiK, thank you for the fantastic feedback! We're delighted to hear that Taylor and our team at Mercedes-Benz of Catonsville provided such exceptional service. We appreciate your loyalty and look forward to serving you again in the future!
by Mercedes-Benz of Catonsville on 10/16/2024