Mercedes-Benz of Catonsville

Adrean helped me to find a car that met all of my needs, and at a price that was within the range of what is published on multiple websites. He sent me an email with a professionally shot video of the car and a list of all of the added features. I responded, “ I don’t like the color.” I was expecting a response saying something like, “sorry I couldn’t help you.” Instead (although it was freezing cold outside) I received a text message from Adrean with a video he shot himself showing me a car that was just delivered to the dealership. There was some dirt on the tires and Adrean’s narration included an apology for that and added that the car was at the back of the lot. A day or two later, Adrean called me and we discussed when I could come to the dealership to see the car. I said that I could be there in about an hour. … remember that comment about it being cold? Well it was colder this day. I arrived and expected to have to walk through the lot so that I could see the car. As we chatted inside, Adrean joked that he got the car as close to the showroom floor as possible. I laughed and then we walked outside. The car was literally 3 or 4 steps from the door. I was not expecting to buy a car that day. But I did. And Adrean made the experience pleasant. I highly recommend working with him. He gave me the time and space I needed to make an informed decision. Also, I came back the next day to wrap up a few items regarding my trade-in. All (yes, all!) of the staff were very friendly and there was zero confusion about why I was back that evening.