Koons Ford Baltimore
Customer Reviews of Koons Ford Baltimore
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Keith Schopman is a great salesperson at Koons Ford Baltimore
Keith Schopman is a great salesperson at Koons Ford Baltimore
by Abdel on 04/11/2025I recently purchased a new Ford vehicle, a 2025 F-250 Super Duty Lariat, from Koons Ford Baltimore. According to my father, who handled the purchase process, Mr. Keith Schopman, a Certified Licensed Sales Consultant at Koons Ford Baltimore,… is one of the salespeople with whom he's had the best car-buying experience in his life. Now retired, my father has purchased about ten cars in his lifetime. Keith's interpersonal skills and communication skills make you want to buy from him. He knows how to put the buyer at ease, establishing a comfortable and trusting relationship. He has listened to our needs actively throughout, demonstrated his knowledge of the product. He uses a genuine, non-pushy approach to guide his customer toward a positive memorable car-buying experience. I can attest to this, as I witnessed his exceptional competence when I came to Koons Ford Baltimore to make the payment and sign the purchase documents. He put us, as well as my younger brother, who was with me at Koons, at ease. He let him test drive the car, just as he did with my father. Keith is also an excellent problem-solver. During and after the purchase, Keith does his best to find a solution to every problem the buyer presents. With a great sense of empathy, he knows how to adapt to all situations. Ms. Cheniqua Lee, internet relations managers at Koons Ford Baltimore, who remotely arranged the meeting between my father and Keith, is one of the very attentive persons that we came across with among the staff members of Koons. Their finance manager was also very respectful and friendly. Overall, Koons Ford Baltimore offers a friendly environment.Abdel, we're delighted to hear about your positive experience with Keith and the team at Koons Baltimore Ford. It's wonderful that they made such a lasting impression on you and your family during the purchase of your new F-250 Super Duty Lariat. Thank you for sharing this detailed feedback!
Jaycare is the best
by Jeff on 04/08/2025Very polite and honestJeff, thank you for the positive review of Koons Baltimore Ford!
New 2025 Ford F150
by CJ on 03/19/2025updated 03/27/2025If you're in the market for a new car and looking for someone who truly cares about your experience, then I can't recommend Hezikiah Washington at Koons Ford Baltimore enough! From the moment I stepped onto the lot, I was greeted with a… professional, friendly approach. Overall, my experience with Hezikiah was nothing short of fantastic!Thank you for sharing your fantastic experience with Hezikiah at Koons Baltimore Ford! We're delighted to hear that his professional and friendly approach made such a positive impact. Enjoy your new car, and we appreciate the recommendation!
New Ford F-150
by CJ on 03/19/2025If you're in the market for a new car and looking for someone who truly cares about your experience, then I can't recommend Hezikiah Washington at Koons Ford Baltimore enough! From the moment I stepped onto the lot, I was greeted with a… professional, friendly approach. Overall, my experience with Hezikiah was nothing short of fantastic!We're delighted to hear that Hezikiah provided you with such a fantastic experience at Koons Baltimore Ford! Our team is dedicated to making your car-buying journey as enjoyable and seamless as possible. Thank you for the recommendation, and enjoy your new ride!
Quick service
by C Wood on 01/30/2025Friendly, helpful staff. Service was quick.Thank you for sharing your kind words! We look forward to seeing you again at Koons Baltimore Ford!
Koons Ford Baltimore- The BEST
by Wayne S on 12/26/2024Koons Ford of Baltimore is amazing! I've recently purchased my 3rd new vehicle from this dealership. I also only ever take my vehicles here to be serviced. -Sales Manager Will and General Sales Manager Mark are both awesome. They are… attentive and value customer feedback. -Kristen the Finance Manager is very friendly, warm and helped me explore/pick the best finance options for my vehicle. -Service Advisor Jay is has always done an amazing job any time I bring my vehicles in for any minor/major service. I am definitely a Koons Ford of Baltimore customer for life.Wayne, thank you for your continued trust in Koons Baltimore Ford! We're delighted to hear that Will, Mark, Kristen, and Jay have consistently provided excellent service. We look forward to serving you again in the future!
Best Damn Ford Dealership!!!!
by Brian Hearns on 12/24/2024I love shopping and purchasing my Ford vehicles from Koons Ford of Baltimore. I always have the best damn duo team (Serdal & Kristen) to help me and my family with selecting and financing my vehicles. The two of them makes purchasing a Ford… vehicle so easy and without frustration. I can’t thank the two of them enough and I look forward to seeing them on my next purchase.Brian, we're delighted to hear that Serdal and Kristen made your experience at Koons Baltimore Ford so seamless! Thank you for trusting us with your vehicle needs. We look forward to assisting you again in the future!
In out done.
by Kyle on 11/25/2024updated 12/03/2024Worked with Kirby at Koons on a new truck purchase. Overall had a great experience. He was knowledgeable, matter-of-fact, and clear throughout all phases of the car buying process. Would recommend to others. Thanks, Kirby!Kyle, we're delighted to hear that Kirby provided you with a great experience at Koons Baltimore Ford. Thank you for recommending us and sharing your positive feedback! Enjoy the new truck!
Great location and excellent service
by Goron02 on 12/02/2024Exceptional customer service ! Ray McLaughlin made the process so simple and explained details perfectly.We're delighted to hear that Ray made your experience at Koons Baltimore Ford exceptional and straightforward. Thank you for the great feedback!
In, out, done.
by Kyle on 11/25/2024Worked with Kirby at Koons and had an overall good experience on a new truck buy. He was knowledgeable, matter-of-fact, and clear throughout the whole process. Would recommend him to others for their car buying needs.Kyle, we're delighted to hear that Kirby provided you with a great experience at Koons Baltimore Ford. Thank you for recommending him and trusting us with your new truck purchase!
Service Department at Koons Ford
by DOwens on 10/26/2024Jay Stewart is a great Service Advisor.We're glad to know Jay earned your 5-star rating! Thanks for choosing Koons Baltimore Ford.
A one rating is too High
by Goelsewhere on 10/04/2024updated 10/12/2024This dealership does not have consideration or appreciation for a customers' time. A simple oil change from processing me to receiving my midsize vehicle took them two and half hours. I was told that the wait time could be up to 90… minutes.The service department only had a 'few customers.' And to make this visit even more problematic no one apologized for this long wait. My time is valuable too. I'm not even confident that they fully serviced my vehicle. There should be time management for servicing a vehicle. The customer waiting area should have internet and refreshments. And the dealership's mission should be 'excellent customer service.' The Ford brand is better than this Dealership's representation. First impressions are lasting.I'm sorry to hear about your experience with the wait time and lack of communication during your visit. We strive for efficient service and it's clear we fell short here, which is not our standard. Your feedback on amenities is appreciated as well, and we'll take it into consideration moving forward. If you'd like to discuss this further or have any concerns addressed directly, please feel free to reach out directly. Thank you, Andrew Kolbe - Service Director - 410-298-3800, ext 15200
Norman The best
by Jerome Laster on 10/08/2024I must say that Norman was the best he helped me through the whole deal. He thought about me as a person before the business of the car. A very well pleasant person that helps you with everything walk me through the paperwork and all to… make sure that your comfortable with what you're doing. And I'm thinking about the commission that he will make Norman I must say you're the best.Jerome, we're delighted to hear that Norman provided such thoughtful and personalized service at Koons Baltimore Ford. Your kind words mean a lot to us, and we'll be sure to share them with him! Enjoy your new car!
Koons Ford works with you!
by MC on 10/03/2024Koons Ford works with you to get you the deal you want! Jarrett my salesman was very patient, just a great all around experience.We're delighted to hear that Jarrett and the Koons Baltimore Ford team provided you with a great experience! Thank you for sharing your positive feedback, and enjoy your new vehicle!
Good
Satisfied Customer
by Customer on 09/07/2024My salesman, Ray M., was helpful and knowledgeable.Thanks for choosing to do business with Ray at Koons Baltimore Ford! We appreciate your support and look forward to serving you again in the future. Enjoy the ride!
David was great , ⭐️⭐️⭐️⭐️⭐️
by Jordan on 08/26/2024Great customer serviceThank you for sharing a positive review, and for giving Koons Baltimore Ford your business, Jordan!
Delays and no available tech
by Shelleybean on 08/21/2024I had appointment scheduled for oil change and tire rotation. I have a 2021 ford escape that has been in their shop 4 times now for squealing back brakes, had it fixed twice, but again this time get the we can’t replicate problem. I also… needed car radio checked because it will just not work at times. I was told they didn’t have a technician avail for radio and can’t replicate problem. It was scheduled for 9am so I dropped car off night before so it would be there and get it taken care of. Needless to say all that was done was oil change and tire rotation and car wasn’t ready until the next day. Brakes and radio still issue. Also couldn’t believe paid $40 for tire rotation.. You get a free brake inspection don’t they have to take tires off anyway.??Shelleybean, I'm sorry to hear about your frustrating experience. It sounds like we missed the mark on addressing all of your concerns during this visit. I'd like to help resolve these issues for you; please reach out when you have a moment. Thank you, Andrew Kolbe - Service Director - 410-298-3800, ext 15200
Great service
by cjpm123 on 08/12/2024Cai was very attentive and responsive when I asked any questions. I highly recommend him.Your recommendation means a lot to us! Thank you for choosing Koons Baltimore Ford.
Best car buying experience in my lifetime
by Mike M on 08/07/2024Jimmy checked in on me at the start and let me stroll the lot unattended until I was ready to talk. I appreciated his low pressure approach. He was knowledgeable and helpful when needed.Mike, we're glad to hear that Jimmy's approach made your experience at Koons Baltimore Ford enjoyable. Thanks for sharing your positive feedback!
Summer 2024 with a new car
by DB on 08/02/2024Ahmed was great ! He made this process expedient and efficient. I felt welcomedWe are thrilled that you had a positive experience with Ahmed and the team! Thank you from all of us at Koons Baltimore Ford.
No pressure. Good experience
by Baltimore Customer on 07/16/2024Michael did a great job. Made us feel very comfortable and not pressured. He definitely made the difference between us looking and buying. Gave us space when we needed to talk and was available when we had questions. The rest of the team… was great as well. Overall very good experience. Look forward to our future relationship with your team!!!Thank you for sharing your experience! We're glad Michael and the rest of our Koons Baltimore Ford team made you feel comfortable and supported throughout the process. We look forward to continuing our relationship with you!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Spanish
Abdel, we're delighted to hear about your positive experience with Keith and the team at Koons Baltimore Ford. It's wonderful that they made such a lasting impression on you and your family during the purchase of your new F-250 Super Duty Lariat. Thank you for sharing this detailed feedback!
by Koons Baltimore Ford on 04/14/2025