Koons Ford Baltimore
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Dealership Service Review
service Rating
A one rating is too High
Written byon 10/04/2024
updated 10/12/2024
This dealership does not have consideration or appreciation for a customers' time. A simple oil change from processing me to receiving my midsize vehicle took them two and half hours. I was told that the wait time could be up to 90 minutes.The service department only had a 'few customers.' And to make this visit even more problematic no one apologized for this long wait. My time is valuable too. I'm not even confident that they fully serviced my vehicle. There should be time management for servicing a vehicle. The customer waiting area should have internet and refreshments. And the dealership's mission should be 'excellent customer service.' The Ford brand is better than this Dealership's representation. First impressions are lasting.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Koons Baltimore Ford on 10/12/2024
Dealer Response
I'm sorry to hear about your experience with the wait time and lack of communication during your visit. We strive for efficient service and it's clear we fell short here, which is not our standard. Your feedback on amenities is appreciated as well, and we'll take it into consideration moving forward. If you'd like to discuss this further or have any concerns addressed directly, please feel free to reach out directly.
Thank you,
Andrew Kolbe - Service Director - 410-298-3800, ext 15200
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