Koons Ford Baltimore
Dealership Service Review
I had appointment scheduled for oil change and tire rotation. I have a 2021 ford escape that has been in their shop 4 times now for squealing back brakes, had it fixed twice, but again this time get the we can’t replicate problem. I also needed car radio checked because it will just not work at times. I was told they didn’t have a technician avail for radio and can’t replicate problem. It was scheduled for 9am so I dropped car off night before so it would be there and get it taken care of. Needless to say all that was done was oil change and tire rotation and car wasn’t ready until the next day. Brakes and radio still issue. Also couldn’t believe paid $40 for tire rotation.. You get a free brake inspection don’t they have to take tires off anyway.??
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No