Customer Reviews of Group 1 Ford of Shreveport
Review type:
Great service
Great service
by JwBronco on 05/31/2024updated 06/10/2024Sam was very informative and helpful.Hi, we're happy you found Sam to be so supportive during your experience here at Rountree Ford. Please don't hesitate to reach out to us if there's anything more we can do!
Great, easy, fast service.
by MalloryH on 06/05/2024James was incredibly nice and it’s clear he knows how to treat clients. I had my doubts about the maintenance package, but it’s no joke. The valet service is legit and everything was handled so easily. I will say that when I called to find… out what exactly to do (I had no yet used the maintenance coverage yet) a couple weeks ago, the gentleman I got on the phone was extremely rude and no help (this man was definitely NOT James though). I say this to just make my point even clearer that James so BEYOND helpful when I was prepared for my experience not to be so great! He gets an easy 5 stars from me. It costs zero dollars to be kind and James was just one of those super kind people. Thank you, Ford! I’m so happy I went with the Bronco now!!Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Electrical issues
by Jon R.. on 06/04/2024Did a great job sourcing the part over a holiday and troubleshooting. Zawn was great!Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Mobile Tech Services
by Curley60 on 06/01/2024Very pleasant and experienced technician made the process easy.HI, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Maverick
by Drive4645car on 05/29/2024Happy to order Maverick last year. Got it now. All good! E as y peasyThat's fantastic to hear! Enjoy your new Maverick, and we are glad the process was smooth for you. Thank you for choosing us!
Sales experience
by K. Aulds on 05/24/2024Very courteous and knowledgeable people.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Jazmine is amazing 🤩
by CristyO on 05/22/2024EXCEPTIONAL, Jazmine is always so helpful and she goes above and beyond with my service. If I could give her a 1 star ⭐️ rating I would. She gets my gold star.It's wonderful to hear about your exceptional experience with Jazmine! We're delighted that she consistently goes above and beyond to ensure your satisfaction with our service. We'll make sure to recognize her outstanding efforts and dedication.
Excellent service advisor
by Cbakerla on 05/17/2024James came up to me and introduced himself. He was very informative. He was so happy. I loved his attitude.We're delighted to learn about your positive experience and the excellent assistance provided by James! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
10/10
by ShauniW on 05/09/2024Great experience per usual. Stephen was extremely helpful. As always, Haley was amazing. Fast and efficient.It sounds like you had another positive experience at our dealership! Having helpful and efficient staff like Stephen and Haley can make all the difference. Thank you for choosing us!
Sales
by Patricia on 04/25/2024I was not greeted when I came in to service dept. there were about five sales people heads down looking at computers. No other customer waiting. About five minutes standing at the first station the sales person ask me had I been… helped. I said no and he continued helping his coworker at first desk. Poor customer service.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Oil change
by Patricia on 04/25/2024I had routine oil change in January 2024 at that time tech left a bolt not seated or tighten correctly. This cause a leak in my suv. Change oil light came on in April. I took my car in and sales person said my warranty was out. The… tech that change my oil that day said I had a leak and would require a $195 diagnostic to find where the leak was coming from. Roundtree tech have been the only people that have changed oil in my suv. I was very upset about it because of the situation. I took my car to Wray Ford and the y found the problem and they said when the oil was changed in January it was not properly done. So if someone to contact about it call me at 318-458-0325. My name is Patricia NeJame. I will not be visiting Roundtree again.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Patricia, I appreciate you taking the time to inform me about the oil change you had in January this year. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Christopher Magill General Manager cmagill@group1auto.com
Great Work
by Maestro1999 on 04/13/2024Courteous and Professional Staff (Zawn, Svc Technician)It's fantastic to hear that you had a great experience and that Zawn provided courteous and professsional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Rountree Ford Service
by bossiervet on 04/11/2024Top of the line! Very easy to work with. Highly recommendWe are thrilled to hear that you had a top-of-the-line experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Brandena on 04/03/2024The experience I had this last appointment was the best. Why? Because Mr Ivory sent me a video of the inspection instead of just filling out the paperwork. Now that may be a new thing but I like it.Brandena, Ensuring your satisfaction is our ultimate goal and we are pleased to know that Mr. Ivory provided a satisfactory experience for you! We appreciate the review! It would be our pleasure to have the opportunity to assist you again. Christopher Magill General Manager
Timely Service de de
by Star0865 on 03/04/2024Unscheduled service was completed in a timely matter.We're delighted to hear that your unscheduled service was completed in a timely manner! Our team strives to provide efficient and prompt service to all our customers. Thank you for choosing us for your service needs!
Service
by CarLot Queen on 02/28/2024My advisor was awesome. Kept me informed thru the whole repair.That's great to hear! Having an advisor who keeps you informed throughout the repair process can make the experience much smoother. We're here to help!
Rountree Ford Service
by Fordcustomer on 02/23/2024Great service. Very courteous, done very quickly and accurately. I would definitely recommend Rountree Ford.It's wonderful to hear that you had a great service experience at Rountree Ford. We appreciate your positive feedback about the courtesy, speed, and accuracy of the service. Thank you for recommending us. Thank you for choosing us, and we look forward to serving you again!
GREAT EXPERIENCE
by Grateful on 02/14/2024Everyone was so very nice, explained all our options with purchasing a vehicle. They took such great care in getting us the best deal.The staff was wonderful and kind to my 6 yr old grandson who came away with new "buddies"We're delighted to hear about your great experience! It's wonderful that everyone was nice and took the time to explain all your options when purchasing a vehicle. We're also thrilled to hear that the staff was wonderful and kind to your 6-year-old grandson, making the experience enjoyable for him as well. Thank you for choosing us, and we appreciate your positive feedback!
Oil change
by Bradley on 02/12/2024I had a coupon for oil change and tire rotation. I was told they could not rotate my tires due to swollen lugnuts. They tried to charge me full price for the oil change since they wouldn't rotate my tires. So my charge went from 39.99 to… 89.99. What a racket. I will not be back.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this inconvenience you experienced. I would like an opportunity to fix this and to earn your business, please contact me at cmagill@group1auto.com. I look forward to speaking with you. Christopher Magill, General Manager
Replace brakes and oil change
by Kvaughn on 02/06/2024I have been so impressed with the valet service and the communication and prices that were provided to me by Rountree service. I was quoted a price and they stuck to it. Everyone I dealt with was extremely professional.Thank you for taking the time to share your positive experience with Rountree service! It's great to hear that you were impressed with the valet service, communication, and pricing. Consistency and professionalism are key aspects of a satisfying customer experience. We appreciate your business and look forward to serving you in the future!
Finally
by Misty Hay on 02/02/2024It took them a couple of times but we finally found out what was wrong and they fixed it. It wasn’t under warranty and we had to pay a pretty penny but we are glad that it finally drives right. Had bolts loose in the rear end and it’s a… brand new mustang black on black with 14k miles.It's unfortunate to hear about the challenges you faced with your new Mustang, but we're glad to know that the issue has been identified and resolved, resulting in a properly functioning vehicle. Wishing you safe and enjoyable drives in your Mustang!
At Rountree Ford, located in Shreveport, LA we truly believe there is a Ford truck, car or SUV that will meet your needs and we're ready to prove to TX drivers with our commitment to quality customer service. Whether you're in the beginning stages of your buying process, or you're ready to take the plunge, we'll be there by your side.
People wishing to upgrade to a new vehicle are invited to visit our showroom and take a test drive today. Not in the market for a new car? Whether you're driving on a budget or simply prefer something more broken in, Rountree Ford knows you want topnotch quality in your next used car. Keeping this in mind, we make every effort to ensure each used Ford we offer is spotless and reliable.
Rountree Ford your Service, Parts & Finance Experts.
We are ready and waiting to help you out in any way we can. Our skilled financial team will be delighted to discuss a car loan or lease, finding the solution that works for you.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy you found Sam to be so supportive during your experience here at Rountree Ford. Please don't hesitate to reach out to us if there's anything more we can do!
by Presley Palmer on 06/10/2024