Group 1 Ford of Shreveport
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Dealership Service Review
service Rating
Oil change
Written byon 02/12/2024
I had a coupon for oil change and tire rotation. I was told they could not rotate my tires due to swollen lugnuts. They tried to charge me full price for the oil change since they wouldn't rotate my tires. So my charge went from 39.99 to 89.99. What a racket. I will not be back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 04/03/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for this inconvenience you experienced. I would like an opportunity to fix this and to earn your business, please contact me at cmagill@group1auto.com. I look forward to speaking with you.
Christopher Magill, General Manager
ReportLaura Villalobos on 03/27/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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