Group 1 Ford of Shreveport

James was incredibly nice and it’s clear he knows how to treat clients. I had my doubts about the maintenance package, but it’s no joke. The valet service is legit and everything was handled so easily. I will say that when I called to find out what exactly to do (I had no yet used the maintenance coverage yet) a couple weeks ago, the gentleman I got on the phone was extremely rude and no help (this man was definitely NOT James though). I say this to just make my point even clearer that James so BEYOND helpful when I was prepared for my experience not to be so great! He gets an easy 5 stars from me. It costs zero dollars to be kind and James was just one of those super kind people. Thank you, Ford! I’m so happy I went with the Bronco now!!