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Group 1 Ford of Shreveport


8770 Business Park Dr, Shreveport, LA 71105 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
Recommend:
Yes (25) No (8)
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Dealership Service Review

1 out of 5 starsservice Rating
Oil change
Written by Patricia on 04/25/2024

I had routine oil change in January 2024 at that time tech left a bolt not seated or tighten correctly. This cause a leak in my suv. Change oil light came on in April. I took my car in and sales person said my warranty was out. The tech that change my oil that day said I had a leak and would require a $195 diagnostic to find where the leak was coming from. Roundtree tech have been the only people that have changed oil in my suv. I was very upset about it because of the situation. I took my car to Wray Ford and the y found the problem and they said when the oil was changed in January it was not properly done. So if someone to contact about it call me at 318-458-0325. My name is Patricia NeJame. I will not be visiting Roundtree again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Kathryn Glenn on 04/29/2024
Dealer Response
Patricia, I appreciate you taking the time to inform me about the oil change you had in January this year. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Christopher Magill General Manager cmagill@group1auto.com
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Laura Driscoll on 04/26/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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