Quantrell Subaru
Customer Reviews of Quantrell Subaru
Review type:
Great dealership!
by Jsjean01 on 11/26/2017updated 12/06/2017Everyone went out of their way to get us the deal we were looking for, and I tested our saleswoman to see if she knew everything there was to know, She knew what she was talking about.Best Experiance of our Lives
by Lockhart82 on 11/25/2017Winfrey Kirkpatrick was the best salesperson my wife and I have ever worked with. Hands down. She walked us through our options without pressure, helped us test drive multiple vehicles, was patient in conversation and understood that we… needed time to make a decision (in this case, two weeks from first conversation to driving off the lot with a CrossTrek). Other dealers we contacted used high pressure tactics (including calling multiple times a day) and tried to rush us off the lot with one if their cars. Winfrey understood that next to buying a house, starting a business or getting a degree, buying/leasing a car is the biggest financial decision most people make. It's frustrating how many other salespeople think this decision can be made in hasty and adversarial situations. Our experience at Quantrell was the polar opposite: Winfrey was patient, kind, thorough, and did not rush us. The process from start to finish was transparent and focused on our needs. When we have to replace our other car in 2-3 years, she will be our first call. And based on this experience Quantrell will most likely be the ONLY dealership we visit. We hate buying cars in general, but we liked how we were treated at Quantrell. And we got a great deal too!Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Best, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Looking Forward to Years of Satisfaction
by dar6 on 11/24/2017I was able to call and request an eprice for what I wanted, a white Subaru Outback 6R Touring. They located the vehicle I wanted and gave me a price that beat the competition. Due to my heavy schedule, they offered to bring me the car to… my house-- two-and-a-half hours away. I took pity on them and met them part way. That's service!It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit here. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Super car purchase experience
by MSMedley on 11/23/2017Experience was excellent. Very professional. Took time to explain the features of the car, and answered all questions. Very pleased.Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Thank you, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
forester
by rlacy68 on 09/29/2017updated 10/10/2017Friendly, no hassle sales staff that displayed an accommodating nature to see our needs were met. Thanks to Kristen and Val.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
One of the easiest car purchases ever
by Fullofgrace on 09/27/2017updated 10/10/2017We took several weeks to finally get around to buying the car and Richard stayed with us the whole time, answering questions, checking on things, negotiating for us all via email! Then we were ready to come get a car, he had it ready and… waiting--and no pressure!,We took several weeks to finally get around to buying the car and Richard stayed with us the whole time, answering questions, checking on things, negotiating for us all via email! Then we were ready to come get a car, he had it ready and waiting--and no pressure!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Excellent Sales People
by Thepostallady on 09/24/2017updated 10/10/2017I didn't feel any pressure while checking out the vehicles. I was very pleased with my sales person. Love the car and would recommend a Subaru to everyone I know.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Fantastic Company- no pressure- super easy buying experience
by DeliaLargeHart on 09/20/2017updated 10/02/2017Val was super easy to work with. There was no pressure to buy a car. He had no problem with me trying cars when I wasn't sure yet what I wanted. He took time to make sure I received the car I needed and was very personable. The whole… process was easy and took very little time. He helped me with things like finding an app on my phone for my credit score and understanding why credit changes- which had nothing to do with the actual sale of the car, but made me feel more confident in my decision. I also had an easy buying experience with the financing. She was funny and happy and definitely not what I typically think of as the money person. She made me comfortable with the price and payments and broke down each part of the invoice. Val had already helped quite a bit with that and her reassurance was much appreciated. They are a great team. I'm also excited about the technology appointment I have coming up as it can be daunting. The fact that you have that in place- because I would never ask for help- is very smart. It made me feel at ease about the whole deal- like the cherry on top. Thank you!First and foremost, thank you for leaving this incredible review! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Val assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Richard Bartholomew was wonderful to work with.
by Whitneyd on 09/09/2017updated 09/26/2017Very positive experience. Richard listened to my needs and found the car I was looking for. He was kind and went the extra mile by delivering the car to me on a special day.Great Experience/Love my Subaru
by KristyBridges on 08/29/2017updated 09/07/2017I liked that the sales person was very accessible by phone, e-mail, and in person. I liked the patience of the sales team. Was overall not as stressful as I had experienced at other dealers.Great buying experience
by Michele911 on 08/28/2017updated 09/07/2017Very friendly staff! Had a great purchasing experience from sales to finance! Would definitely recommend Quantrell to anyone looking for an honest auto dealer. They did not pressure me and were able to work with creditors to find me the… best rates. Thank you so much Quantrell!Joyce Shew
by jojoshew_08 on 08/30/2017updated 09/07/2017The friendly and helpful salesperson Kristen McGinnis searched and found the car I wanted and was able to make it available on short notice.Purchase of 2017 Subaru Impreza
by skislalom1 on 08/23/2017updated 09/07/2017We enjoyed the friendly and helpful people that we met at Quantrell Subaru. In particular, Val was an excellent salesman, very professional and knowledgeable. He even helped arrange transportation to send our old car to our son in… Dallas. Many thanks to him!used
by kygal35 on 08/25/2017updated 09/07/2017The salesperson was very nice and explained things well. It was a fast transaction. I do think that they should furnish everyone that buys something a full tank of gas out of appreciation.Our Experience with Quantrell Subaru was Excellent
by JHD2017Outback on 08/13/2017updated 09/07/2017The dealership was clean, neat, and professional in all ways. We were greeted promptly and assigned a sales clerk almost immediately. She wasn't pushy or overbearing but provided answers to every question we asked. She was knowledgeable,… helpful, and fun.GREAT SERVICE
by James1045 on 08/18/2017updated 09/07/2017Winfrey went very much out of her way to make this an easy to complete sale. Being disabled her service was appreciated greatly. We'd always buy from her.Kristen
by Leo_means6 on 09/02/2017Everything and everyone we met and worked with were fantastic. We never felt pressured, which is very refreshing. We will definitely recommend Quantrell.I sincerely thank you for going out of your way to write this review about Quantrell Subaru. We try to create a comfortable and pressure-free environment for each and every customer. If you have any further needs, please come back to see us. Best regards, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Subaru Forester purchase
by RitaWilkie_1 on 08/26/2017The sales person, Ms. McGinnis, was very thorough and answeed all of our questions. We were not even expecting to purchase a vehicle that day, because we didnt think we would find a car with features we wanted, and could afford.Thank you for your perfect feedback! I am pleased to hear that Ms. McGinnis was very thorough and answered all your questions during your purchased visit. If you need anything else at all, please come back to see us. Best Regards, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
AWESOME EXPERIENCE!!
by Donna_Hoover on 08/01/2017updated 08/16/2017I normally don't like going car shopping because the salesmen attack you as soon as you get out of your car. I didn't get that feeling at all from your salesmen. Mark Raugh is awesome, he made my experience a very positive one. He was very… honest with the information he provided asa well as offering suggestions that were very helpful!! Richard Bartholmew was such a pleasure to work with. No pressure, just a fun test driving experience and he was very knowledgeable. The finance lady, Regina was such a pleasure to do business with, personable and knowledgeable. Excellent service all around. I will be back and have already recommended friends to come to Quantrell.Thank you for your wonderful review! I am happy that Marcus and Shelia made you feel that your business was important which we know you deserve. Feel free to call or stop by if there is anything else we can do for you. Best Regards, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great Purchase Experience
by JingleMom on 08/09/2017Courtesy, the professionalism, the lack of haggling, and the timeliness and responsiveness of the staff. I found my salesman to be very knowledgeable about the Subaru that I wanted, and very easy to work with. I also referred my daughter… to him for her recent purchase of a Subaru Outback.Thank you for the great review! I am glad that our staff was courteous, professional and knowledgeable during your visit. If you need anything else at all, please come back to see us. Best Regards, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Quantrell Subaru
by djb40360 on 08/07/2017VERY nice salesman. Great selection of cars. Clean and inviting facility. Comfortable seating. Fast purchasing process. Great and fast vehicle purchasing experience. Will recommend this dealership to friends.Thank you for using our service department and the kind words about Quantrell Subaru. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Thank you for the recommendation and donât hesitate to ask if there is anything else we can do to help you. Best Regards, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Subaru Forester
Subaru Outback
Subaru Crosstrek
Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Thank you, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
by dealerreply on 12/07/2017