Customer Reviews of Napleton Kia of Fishers
Review type:
Write a review: Sales
19 sales reviews
Sort by:
Too Concern with Gotcha Versus Servicing the Customer
by Ben G on 11/08/2021I have never found it more difficult to spend over $50,000. I offered to purchase a vehicle at full prince over the phone first thing at opening. After multiple layers to speak with an induvial that could actually act upon the offer, I… was called back five hours later to be told that someone had came into the dealership and purchased the vehicle before they could speak to their manager. They pushed and pushed for me to come in and test drive, however, I just wanted to purchase and pickup. You only get one first impression and the Napleton Kia of Fishers is poor customer service as best.AWFUL
by Randy on 09/18/2021I was looking at a 2016 Chevy Malibu. The price was 13k and I was texting one of the sales people for a few days. I was planning to take it for a test drive today and then yesterday they raised the Price 3k to 16k. So someone gets… interested in a car and you raise the price? This is why people do not trust dealerships , always lying. I suggest to go else where for a vehicle. Update: One of the The General Mangers contacted me an said I could have it for the normal price last night. Today a different manager contacted me and said the car had sold this past Saturday. if it sold on Saturday, how come its still on your website six days later? You raise the price and now the price is back down to 13k. is the car even real or is it some kind of tactic to draw customers in to persuade them to buy something else? I'm not the smartest cookie in the jar, but I can smell something fishy.Update. Since edmunds will not let me delete the above comment for the miss understanding. I want to say Mike, Klaryssa and Mark did a awesome job finding me the car I wanted. A Biggggg Thank you
Stellar Management
by Rachel Younger on 06/22/2021The five star review is for the General Manager (Mike Foster), our Salesman (Q), and Liz in the service department. There were several ups and downs, and I believe it was due to expanding the building and employment decisions. Things… happen. Mike personally handled the issues I had and made sure they were taken care of in a timely fashion. I will happily be coming back when it is time for an upgrade.Hi, we're glad to hear our Staff took such great care of you, Rachel! We hope we can continue to be of service to you down the road! Safe travels!
Damaged Our Vehicle & False Promises
by D Scully on 05/10/2021My wife and I live in NC and purchased a 2017 Dodge Durango from salesperson Gee @ Napleton Kia of Fishers, IN. Gee sent us photographs of the vehicle upon request which showed zero damage to the body of the vehicle. We purchased the… vehicle at the asking price and arranged for a carrier service to deliver the vehicle. Upon pickup @ Napleton, the carrier driver, James, took photographs of the vehicle which showed a sizeable dent and deep scratches in the front bumper along with scratches on the driver rear quarter-panel. We were never called or notified Napleton had an accident in our vehicle. Chad Ingram signed the delivery paperwork acknowledging fault for the damage. To add insult to injury, the vehicle also arrived without the 2nd key fob or temporary tags. It took three days before we were able to get someone to answer the phones at Napleton and finally email us the tag. We were told by 'Ray' in March we would receive a check for $1597.72 to repair the vehicle. Ray also stated he would pay for detailing the vehicle as it arrived filthy both inside and out. To date we have been shown a picture of a $1500 check request signed by Klaryssa. We have also not received a license plate. We have either been hung up on or given the runaround countless times. We have left innumerable messages and not one person outside of Klaryssa has ever returned any of our calls or reached out to us. We have left numerous messages with both the GM, Mike Foster and Chad Ingram. And we have never been able to find 'Ray' who we were was told was the Regional Manager. At this point we have filed with the BBB in the hopes someone, anyone, at this dealership has the moral and ethical fortitude to do the right thing by acknowledging their mistake and making it right.HORRIBLE experience. Scam. Run.
by JR on 03/08/2021My husband inquired about a '20 Kia Telluride that had been leased in 2019 (white exterior/black interior) with roughly 8400 miles. He spoke to Klaryssa on the phone around 9AM. He called 12:30n CST and said we'd be there 3:30p EST.… Klaryssa introduced us to Carlos. We took the vehicle for a drive without him. We immediately noticed yellow paint smeared on back passenger door and bumper (as if someone hit something). Radio, AC worked, but there were broken/missing pieces, dirty windows & interior, trash, pet fur, but more noticeably, the glove compartment had mens cologne, masks, fast food receipts stemming from 2/25 (it was 3/5), papers from a child's after school program, open bag of peanuts, basically what you would find if it was someones personal vehicle. The mileage was 1k miles over what their website said. We told Carlos and he brought out the GM (I forgot his name, but started with an R.) He said he was embarrassed and it was bad business. Showing his disgust, the GM started throwing F bombs and talking rudely about the employee who was taking the vehicle and using it for his own personal use. We were upset as they had ample time to clean and prepare the vehicle, but GM said he would offer us an AMAZING deal so we stayed. He assured us the paint could be buffed out. The vehicle went to detailing. Carlos wanted us in a private room to talk, but we declined. 45 min later, the vehicle was ready. The only difference was the glove compartment was cleaned and trash picked up. Other than that, the same. I asked Carlos about the '21 Telluride we saw on the lot when we arrived. Our attention drew to the MSRP which was the same as the '20. The wrapping was still on the head seats as well as other parts of the vehicle. I jokingly asked what the catch was. He said it was because its FWD, but we should buy the newer vehicle and there's no catch. He suggested a test drive. We did. Bluetooth/radio/AC/ everything looked great. Inside, Brian presented #'s for each vehicle. They were disgustingly off. They upped the '21 by $10k because it was a sought after vehicle and were hard to come by. We had heard of this but this wasn't told to us upfront only hours later when we were presented with papers. I told Brian to go back and give us the amazing deal the GM promised. He came back an hour later offering us a $700 check that we could take somewhere to fix the passenger door and bumper where the yellow damage was- we'd have to cover the rest. I laughed & told my husband we're being played and should leave. They asked to rework a few numbers, I agreed. When they came back, I noticed Brian had an airpod in his ear. I told them I wanted to talk to my husband privately. I observed Brian removing the airpod when they left. Hmm. Hour later, they said they would give us what we wanted for the '21 if we gave them a 5 star review. Nathaniel, finance. In walks Brian with his one airpod in and sits down. I thought it was odd as no salesman had ever sat-in during this process. I noticed the plan we wanted had half-synthetic oil checked off. He made a few calls and said you're right, we'll change it. Nathaniel asked us for the key to look under the hood. During this time, I so happen to look up the reviews of this place (shame on us for not looking earlier). I decided to talk about the reviews and how fees were being thrown in there unbeknownst to the customer. Nathaniel must have not heard me correctly and started to say "we would never do this. As you can see, other dealerships are throwing in fees." I cut him off and said, "No, those are reviews about YOUR dealership." He didn't reply. 30 min later, we take a break to look at the vehicle more. Nathaniel came to us and said "come tomorrow and finish the deal- the vehicle will be here all day." (He's saying this about a vehicle they upped the price $10k because it was hard to come by and "flying off the lot.") We said no. Nathaniel said "okay, let's go sign some papers." Nonchalantly, he asked us for the key again. That raised our eyebrow. He said he needed to check the shipping mode. My husband said the radio worked and we drove it. We go back into his office and in walks Nathaniel w/o Brian, sits down and tells us the shipping mode is ON at 79%. We can buy it, but cannot take it home because it's too late to inspect it. We lost it. It was 9:30pm and we wasted 3 hrs on a vehicle. Why we were able to test drive and discuss #'s about a vehicle for 3 hrs only to be told it wasn't fully inspected and cannot take home is beyond me. Make your own assumptions about this as we've made ours. We're glad we didn't buy from them, but wow, what a waste of time! Left 12PM and came home 12AM. Worth noting, we called the numbers on the business cards instead of the number they keep posting on every review to "discuss our experience." All claimed we had the wrong number/person.Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (317) 863-0029 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon.
Car
by Dandehn on 11/21/2020Chris (new trainee) was awesome. Went out of his way to help us find the right car. However not impressed with his manager in finalizing cost.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Not worth the drive if you’re out of state
by LKW0527 on 06/16/2020NOT WORTH THE DRIVE IF YOU'RE OUT OF STATE. Common theme with these 1 star reviews. Called at 9am to let them know that we were driving 2 hours, plus a time change, to see a KIA Sorento. We were told it was available and texted before we… left to confirm-no response. Arrived and that car was already sold. They did have a KIA Sorento with the same trim level just higher mileage and different color than expected. We decided to move forward since we drove far and hoped they would work with us on a deal. The 2017 KIA Sorento was priced at $22,000 but their monthly payment plan added up to $30,000. Thankfully, my husband did his research and knows his numbers because it was a JOKE! Our salesman was Mitch, nice guy, but his hands are tied and he has no actual say in numbers. Manager came to speak with us and we were able to come to an agreement. Chris the finance guy is EXTREMELY pushy. He will fudge numbers and interest rates for days. NEVER accept the first, second, or third offer. WE WERE AT THE DEALERSHIP FOR 6 HOURS!! Plus a 2 hour drive there and back. They seemed sympathetic to our drive but did NOTHING to move the process along. They noticed it had only a quarter tank of gas and we were told that they would add more before we leave; we got in the car to see they added enough to make it a half tank. We are very happy with our KIA Sorento because it is a KIA product NOT because of the dealership. We would NEVER recommend this dealership to a friend or family member and hope this review makes you take your business elsewhere.Robbed of good car buying experience
by Luzangulo on 06/11/2020Very disappointed with the way i was treated after coming back in to dispute additional charges on my contract that i had not agreed on or were offered free. I was in and out from financing in 15 minutes and at no point were conditions or… additional charges other than the price of the vehicle explained to me. The conversation with the finance representative began with “ we’re going to do this as fast as we can because i have to go pick up my son”. Packages that were promised to me free by a different salesman who took over the sale at some point (not Shane) were charged twice the value of the package. When i came back in to dispute this i was yelled in my face interrupted every sentence without being able to explain why i was upset. The salesman did not take notes of any of my concerns knowing that the finance representative was not going to be in office until Friday 6/12 (two days later). I was not directed to a GM instead the salesman walked away and went outside to smoke a cigarette then proceeded to argue saying i was just “too worried” and he was going to take care of the issue in two days knowing at that point i had no trust that my issue would be fixed because he had no authority to promise anything. I am awaiting for a call to come back in and hear good news but i was robbed from having a good car buying experience.Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (317) 863-0029 and we will do our best to make this better.
Kyle Lunning
by mandytnb21 on 01/22/2020Kyle was knowledgeable on the vehicle features and was not pushy. I was a hard sell only because I didn’t necessarily “need” to trade but he was patient and accommodating with all of my questions and gave me time to consider options... also… I found out he’s single so ladies, come check out the packages he has to offer.Congratulations on your new car! It is great to hear Kyle was knowledgeable and pleasant to work with. We hope to see you again!
Great experience
by mpaulp71 on 01/07/2020Walked in knowing what I wanted. Salesman immediately assisted me and answered all questions without any pressure or pushiness. Was very courteous and immediately assisted me with a test drive and some worked up numbers. Upon agreement… and purchase within only about an hour, he took the time to completely go over vehicle features and answer any questions. The experience was very enjoyable and I would absolutely recommend the dealer to any of my friends or family.We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Napleton Kia is Absolutely the Best!
by JacobShelena on 05/04/2018We purchased a new, 2018 Kia Sorento about two weeks ago. Jen was super sweet and a pleasure to work with, BJ took care of financing, and we really liked him too. No pressure, very transparent and easy to work with. But then we were made… aware of some weird defects on the exterior by a car wash attendant. We took the vehicle back to the dealership and the store manager, Chris Hutton, took one look at it and said "Wow. Ok. We are going to get you a new one!" We were so relieved at how easy the process of getting a new Sorento was! Chris went above and beyond what we could have ever expected in every aspect of this transaction! He treated us like royalty, and we ended up with an upgraded model for a very good price! We LOVE IT! It is fully loaded and has the amazing panoramic sun roof. It's a beautiful SUV, purchased at a great price, with the unbelievable 100,000 mile Kia warranty. We feel badly that the dealership had to take a financial loss to make sure we were taken care of. But that shows the level of commitment to their clients, and how honest and fair they are! If I could rate our experience TEN STARS, I would! I would recommend anyone in the market for a new vehicle to visit Napleton Kia of Fishers, and take a look! You won't be disappointed. We couldn't be happier with the quality of our new vehicle, and the awesome service we received. Thanks guys! Jacob and Shelena Jones 😉Excellent Sales Support
by Joe on 04/20/2018Recently leased an Optima from Napleton Kia of Fishers Indiana. Mark Meguiar couldn't’ have been more helpful and accomodating. He provided an exceptional level of service. I would highly recommend Mark for auto purchasing and leasing… services.Hi Joe, we are very happy to have provided you with such a great leasing experience! We hope to be of service to you again in the future. Best wishes, Napleton Kia of Fishers
Very accommodating
by AshleyJ on 04/09/2018I went to Napleton to check out a car I found on CarGurus. When I got there, the car was pulled up front for me and I was greeted right away. I got to test drive the car immediately. It was a Saturday, so it was busy. I expected to do some… waiting. I waited for maybe 15 minutes total between one thing and another. Mark M. was the sales person and he was great. He didn't make me feel pressured and helped me get the best deal on the car. I was even able to drive the car home for the weekend with no money to hold it. I came back Monday with my check. I expected a little push back from having outside financing, but Mark was great. We got started immediately. He helped me get everything together to make the transaction as efficient as possible. The only waiting I did today was for the clean up. Mark was very friendly (as was all the staff) and helpful. I would definitely reccommened him and Napleton to anyone looking for a good deal.Ashley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Napleton Kia of Fishers. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day!
Pleased with my experience.
by Tim on 04/09/2018I am pleased with my purchase from your lot. Mark Maguire did an excellent job working with me while going through the purchase process.We're so glad you had an excellent experience purchasing your new vehicle! If you ever have additional questions or needs, please let us know! Take care!
Used car
by Mary_h on 03/30/2018updated 04/05/2018My husband and I bought a used car from here. We had to drive 35 minutes from where we live each day of the week because the car was not ready. The salesman did not give a time frame and did not let us know when our car was ready. The… salesman had us wait.Thank you for taking the time to bring this to our attention. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (317) 863-0029. We look forward to hearing from you.
Went above and beyond
by Kpenny on 03/13/2018updated 03/28/2018Went in to visit with Jen who has been helping me online. Gave me a quote online which was lower than other dealers I was talking with. Had the car pulled up for me and ready to drive. Was in and out in no time. Introduced me to Joe in… service who waz very friendly and answered all of my maintenance questions. Thank you Jen and Joe!!!Buying my Kia
by AmyG on 03/21/2018Everyone was so helpful with me trading in my lease and purchasing a new Kia Forte. BJ Knapke went above and beyond to help me with helping arrange a loaner and arrange to get my automatic starter removed from old car and re-installed in… new car. I recommend these guys for sales and services!Amy, we appreciate you choosing Napleton Kia of Fishers! Please let us know if you have any additional questions about your new Kia Forte, and we will be more than happy to assist you!
I had been preparing for a bad experience for 2 weeks
by Ric on 03/05/2018I had been preparing for a bad experience for 2 weeks. I knew exactly the vehicle we wanted. We were upside down on our other vehicle and knew it was not going to be pretty. I reached to out Kia Napleton (Fishers HWY 37) and spoke with… Jen Nazarian. Explained my situation and that I didn't have time to get into a negotiation game and just wanted everything put on the table ASAP. I arrived at 9am on Saturday and Jen had my VIP parking spot and introduced me to our sales rep, Mark Meguiar. Mark went to work and jumped right into the numbers and searched for all the rebates he could find. Mark was awesome and not pushy at all. Financing went super easy and they have an electronic signing process which was sorta fun~! Video al all. I would recommend youj contact Jen Nazarian as your call - explain your situation and they she will take care of your from there. Ric and Amy Holder, Cicero, INRic and Amy, we set high expectations for ourselves so its gratifying to hear you had a great experience with us! It is great to know we were able to help. Congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you.
I've leased and/or purchased over 25 vehicles - Best experience ever.
by Bill on 12/17/2017Just leased a Kia Sedona, black w/camel leather interior. 2 Visits. First was late on a Thursday. Spent time with BJ Knapke and Larry Lybarger. Made a deal verbally in under 30 minutes even w/a trade-in lease deal as part of the… puzzle...took van for test drive overnight and signed deal Saturday. I had been shopping JEEP, Pacifica, Odyssey, a few cross overs...even a RAM Big Horn. Need space for people and "stuff." Larry and BJ immediately understood what I required and despite the dealership being FULL of buyers...made it a point to meet my requirements--vehicle AND lease price. Thanks guys. I'll be back.Bill, reviews like this give us motivation and help us ensure we provide high-quality care. We'll be sure to pass your feedback on to BJ and Larry. We hope to see you soon!
Bill, reviews like this give us motivation and help us ensure we provide high-quality care. We'll be sure to pass your feedback on to BJ and Larry. We hope to see you soon!
Videos
About our dealership
The Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
What sets us apart
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the Indianapolis area.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Hi Ben, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We would like the opportunity to show you how much we appreciate your business. Please reach out to us at (317) 863-0029.
by Sasha Hill on 11/11/2021