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Napleton Kia of Fishers


13417 Britton Park Rd, Fishers, IN 46038 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Too Concern with Gotcha Versus Servicing the Customer
Written by Ben G on 11/08/2021

I have never found it more difficult to spend over $50,000. I offered to purchase a vehicle at full prince over the phone first thing at opening. After multiple layers to speak with an induvial that could actually act upon the offer, I was called back five hours later to be told that someone had came into the dealership and purchased the vehicle before they could speak to their manager. They pushed and pushed for me to come in and test drive, however, I just wanted to purchase and pickup. You only get one first impression and the Napleton Kia of Fishers is poor customer service as best.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Sasha Hill on 11/11/2021
Dealer Response
Hi Ben, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We would like the opportunity to show you how much we appreciate your business. Please reach out to us at (317) 863-0029.
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