Customer Reviews of Mercedes-Benz of Westmont
Review type:
VERY POOR SERVICE
by TONY FLE on 05/05/2025I'VE BEEN DEALING WITH THE SAME ISSUES SINCE I REPORTED IT THE DAY FOLLOWING THE PURCHASE. SEVERAL MAJOR SAFETLY ISSUES. THEY CONTINUE TO STATE THAT THEY CAN'T DUPLICATE THE ISSUE THEREFORE THEY CAN'T RESOLVE IT. I'VE GONE AS FAR AS TO… TAKE PHOTOS OF THE CHECK ENGINE LIGHT THAT COMES ON WHENEVER IT'S IN THE MOOD. SMELL OF BURNING OIL, BUT THEY CAN'T SEEM TO SMELL IT. MAYBE THEIR TECHNICIANS NEED TO GET THEIR SENSES TESTED. SO FAR THEY CAN'T SEE, HEAR, OR SMELL. UNBELIEVABLE.Great service
by No name on 02/14/2025Great service. I love my car and it is very important to me that I can depend on my vehicle. I receive great service from Westmont Mercedes and I appreciate my service Rep. Valerie. She always makes it easy and understandable. Overall very… happy with the service. I own two classic Mercedes and two more are getting close. All are in great shape and I hope to be driving them long in to the future.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westmont. Feel free to stop by if you ever need any more help.
Great service
by amh101! on 06/25/2024Valerie was wonderful. I'm glad she was my advisor.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Windshield replacement.
by Conrado on 05/09/2024Very satisfied the way they handled the issue. Knowledgeable and courteous service advisor.Hello Conrado, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Time for service
by Crprice on 02/08/2024Had no problems. Everything was explained and completed quickly.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
If I didn’t have to give 1 star, I would give 0
by Jjarosik on 12/08/2023Car sat with dealership for over a month, dealership not Mercedes engineering could figure out drain plugs were clogged and that’s why my car was holding water. Service manager never gave valid updates, told us to file a claim, we may have… a lemon. So I did. Mercedes Benz USA took over 40 days to contact me. I was told 24-48 hours. The drain plugs are not clogged anymore but there is still “manufacturing dust” inside my frame. When this “dust” clogs the plugs again and my warrant is up, who pays for it? But I was told to buy the extended warranty. Tell me, why do I buy the extended warranty? Why should I have to pay extra for something clearly done by manufacturing. It’s not mechanical, it’s not cosmetic, it’s simply poor, and sloppy design and lack of care to clean products in manufacturing. And to add the cherry on top of the sunday….we go pick our vehicle up, and the interior was filled with grease, and scratched up along the passenger side where the technicians were working. Not one seat liner or floor liner was put in while servicing the vehicle. We purchased the maintenance plan, tire plan and we get treated terribly. As stated, we purchased the tire package. My wife got a flat tire and Mercedes replaced the tire no issues. While our vehicle was in not more than a month after getting the new tire, the vehicle diagnoses done by the tech states I need 4 new tires. May I ask why? 3 tires yes, but 1 tire not even a month old needs to be replaced?! I felt like they were trying to get extra money and take advantage of my wife who brought the car in for service. Terrible experience not only with Mercedes of Westmont but Mercedes Benz USA in generally. Terrible lack of communication if any communication at all. I felt like I was and still am trying to be taken advantage of and have been lied to through this whole process.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (630) 537-0313 to discuss what we can do to help.
Great Establishment
by Violetta on 11/21/2023Every time we get our car serviced here, we are met with great customer service and care.Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Excellent service
by Lsama2468 on 11/08/2023I arrived with a very unusual fuel tank problem, that although it took longer than expected to receive the part and fix, i was notified , charged $0 and given a wonderful loaner to drive for the week.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Syed Ali on 10/22/2023Always have very good experience at this location. We are coming to Mercedes Benz of westmont for many years. Usually we book appointment with Rob. He is the best person. Very professional, helpful, knowledgeable person.Hello Syed, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review of service provided by Mercedes Benz of Westmont
by SB Mercedes on 10/20/2023Made an annual service appointment on my Mercedes Benz. The actual service/maintenance performed on my vehicle was fine but service through advisor was a big disappointment such that I won't be purchasing a Mercedes again from this… dealership. This is based on last year's annual service appointment and this year's annual service appointment. I brought my car in for service at 10:00 AM and unfortunately, the service department no longer uses porters but Uber. My advisor contacted Uber to take me back home. I got in the Uber vehicle and the driver told me the address that he was driving me to. I told him that wasn't correct and he assumed I made the call for pick up. The Uber driver told me that he couldn't take me to my home address because that wasn't the address he received. I had to go back into the service area and find my advisor and explain the situation to him. He checked his records and my address was correct in their system so he couldn't understand why Uber had the wrong address. My service advisor had to come out and explain the situation to the Uber driver. It ended up that the driver had to change the address on his phone in order that he could take me home. That day I waited at home for Mercedes to call me and inform me that my car was ready. I waited and waited, and finally I called at 5:30 PM since no one had called me. I called my advisor's line but he most likely left for the day. I called back and was told my car was ready and that I could come and pick it up. The individual I talked to was ready to hang up the phone and I said how do you expect me to get to your dealership, walk. She then stated she would need to talk to her manager. She said her manager would call Uber to pick me up. I told her forget it after my experience in the morning with the wrong address, I wasn't going to wait outside for someone who would never show up. Given it was almost 6:00 pm and the dealership/service area would be closing in an hour, I told them that I would ask a friend to drive me to their dealership tomorrow so that I could get my car. Now, this is what happened at last year's service appointment which resulted in me waiting outside in the rain 45 minutes. I received a call around 5:30 pm that a porter was coming to pick me up so that I could get my car. The porter was delayed from a previous pick up but no one called me to notify me of the delay. I waited in my condo vestibule about 15 minutes but no one showed up. I thought because of the rain and it was evening, the porter couldn't find my building so I walked in the rain to the entrance of my complex and took cover under an awning. After almost waiting 30 minutes,, I called the service department. The phones just rang and rang with no one picking up the phone. I called back several times and each time pushed another designated number to speak to someone. Finally, after my 4th time calling, I spoke to the operator who transferred me. The person who then answered apologized and told me that they were experiencing a problem and the porter is coming now to pick me up. I told him I sure hope so because the dealership would be closing in about 40 minutes. As for some of the survey questions, I truly can't answer "yes" or "no." For instance, did the dealer honor all commitments made? I would think calling me to notify me that my car is ready for pick up would be a commitment though the advisor never said that he would call me. Also, I'm not sure whether the work was completed within the timeframe promised, since I never received a called when my car was ready for pick up. Yes, I could have called back after the promised time but based on my previous experience when I brought my car in for service and I did call back at my promised time I would find my car wasn't ready, or the mechanic found something additional that needed to be repaired so my service advisor would need to call me back anyway.Comfort and Ease
by Shan_74 on 10/18/2023Timothy (my service rep) was amazing from the time I pulled in to the time I drove off. Timothy explained all what was going on in a manor that I could understand. Options were given. TY Timothy from the Mercedes Benz in Westmont.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westmont. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service for Mercedes AMG GLE 53
by Drett3030 on 10/12/2023Brought in my 2023 AMG GLE 53 for its first service visit . Valerie was very professional. She answered all my questions. Was very satisfied,Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!
brake recall servicing
by ChuckuFarly on 10/06/2023I made a 300 appointment, but when i arrived in the parking dock i waited for 25 minutes to be processed, even though the place was not busy. Then the guy tells me "oh you dont have ride back home", they made it seem like the recall was a… quick check on the phone. So I wait for two hours for them to tell me that yes the brake booster needs to be replace. Then i am told that i am luck because they have the part in stock, Duh should you have the parts instock for a recall.. Anyway they send me home because its an overnight job. Maybe they should not jerk me around and just tell me how long it will take.. I gave them an extra star since they ubered me home and back.Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (630) 537-0313 at your earliest convenience to discuss how we can turn this experience into a positive one.
Good Service
by DaveSGLA on 09/12/2023Quick check in, thorough description of services and ready when promised!Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Required Service Plan
by MERwestmont on 09/11/2023Expert initial discussion from Shannon and continued updates via text messages. Post chat with Shannon was spot on and welcomed.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Thomas Miles
by Thomas m on 09/06/2023Very friendly and knowledgeable people I was in and out in no time and the completely kept me informedHi Thomas, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
SL500
by DaleHop on 09/03/2023Service advisors were great Service itself was late. Missing parts necessary for general service. Car was turned over with check engine light onHi Dalehop, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Checking the undercarriage of my E450 after hitting a curb
by Thomasj on 08/28/2023The service department promptly got the car in and checked it out.......the best news was there was no damage! The service personnel were very professional, kind and understanding.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Steven
by Steven S on 08/26/2023Wanted to keep my vehicle five days to fix a recalled side cameraHi Steven, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0313 to discuss what we can do to help.
Awful communication
by AutoNation on 08/15/2023My entire experience from start to finish was a giant let down and was all due to horrible communication from the service departmentHi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Westmont take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (630) 537-0313 -- we hope to hear from you soon.
Flat tire
by Alice Marks on 08/03/2023I have used this dealership for service for the life of my car. Always helpful.Hi Alice, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Tony, we truly appreciate your feedback. Please call our General Manager at (630) 537-0313 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
by Sydney Turner on 05/07/2025