Mercedes-Benz of Westmont
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Dealership Service Review
service Rating
VERY POOR SERVICE
Written byon 05/05/2025
I'VE BEEN DEALING WITH THE SAME ISSUES SINCE I REPORTED IT THE DAY FOLLOWING THE PURCHASE. SEVERAL MAJOR SAFETLY ISSUES. THEY CONTINUE TO STATE THAT THEY CAN'T DUPLICATE THE ISSUE THEREFORE THEY CAN'T RESOLVE IT. I'VE GONE AS FAR AS TO TAKE PHOTOS OF THE CHECK ENGINE LIGHT THAT COMES ON WHENEVER IT'S IN THE MOOD. SMELL OF BURNING OIL, BUT THEY CAN'T SEEM TO SMELL IT. MAYBE THEIR TECHNICIANS NEED TO GET THEIR SENSES TESTED. SO FAR THEY CAN'T SEE, HEAR, OR SMELL. UNBELIEVABLE.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sydney Turner on 05/07/2025
Dealer Response
Hi Tony, we truly appreciate your feedback. Please call our General Manager at (630) 537-0313 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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