Mercedes-Benz of Westmont
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Dealership Service Review
service Rating
brake recall servicing
Written byon 10/06/2023
I made a 300 appointment, but when i arrived in the parking dock i waited for 25 minutes to be processed, even though the place was not busy. Then the guy tells me "oh you dont have ride back home", they made it seem like the recall was a quick check on the phone. So I wait for two hours for them to tell me that yes the brake booster needs to be replace. Then i am told that i am luck because they have the part in stock, Duh should you have the parts instock for a recall.. Anyway they send me home because its an overnight job. Maybe they should not jerk me around and just tell me how long it will take.. I gave them an extra star since they ubered me home and back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Nora Sutter on 10/11/2023
Dealer Response
Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (630) 537-0313 at your earliest convenience to discuss how we can turn this experience into a positive one.
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