Mercedes-Benz of Westmont

Car sat with dealership for over a month, dealership not Mercedes engineering could figure out drain plugs were clogged and that’s why my car was holding water. Service manager never gave valid updates, told us to file a claim, we may have a lemon. So I did. Mercedes Benz USA took over 40 days to contact me. I was told 24-48 hours. The drain plugs are not clogged anymore but there is still “manufacturing dust” inside my frame. When this “dust” clogs the plugs again and my warrant is up, who pays for it? But I was told to buy the extended warranty. Tell me, why do I buy the extended warranty? Why should I have to pay extra for something clearly done by manufacturing. It’s not mechanical, it’s not cosmetic, it’s simply poor, and sloppy design and lack of care to clean products in manufacturing. And to add the cherry on top of the sunday….we go pick our vehicle up, and the interior was filled with grease, and scratched up along the passenger side where the technicians were working. Not one seat liner or floor liner was put in while servicing the vehicle. We purchased the maintenance plan, tire plan and we get treated terribly. As stated, we purchased the tire package. My wife got a flat tire and Mercedes replaced the tire no issues. While our vehicle was in not more than a month after getting the new tire, the vehicle diagnoses done by the tech states I need 4 new tires. May I ask why? 3 tires yes, but 1 tire not even a month old needs to be replaced?! I felt like they were trying to get extra money and take advantage of my wife who brought the car in for service. Terrible experience not only with Mercedes of Westmont but Mercedes Benz USA in generally. Terrible lack of communication if any communication at all. I felt like I was and still am trying to be taken advantage of and have been lied to through this whole process.