Bob Rohrman Schaumburg Ford
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Customer Reviews of Bob Rohrman Schaumburg Ford
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Love Schaumburg Ford!!!
by Lottie16 on 07/12/2024
Schaumburg Ford is the friendliest car dealership we have ever shopped for a car. Garrett, our salesman, is the BEST!!! We received a great deal on our 2024 Mustang Convertible that we purchased. We love our new car!!!
55 reviews
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Love Schaumburg Ford!!!
by Lottie16 on 07/12/2024Schaumburg Ford is the friendliest car dealership we have ever shopped for a car. Garrett, our salesman, is the BEST!!! We received a great deal on our 2024 Mustang Convertible that we purchased. We love our new car!!!Bob Rohrman’s Schaumburg Ford
by stellarman34 on 05/06/2024Garett and Nick were helpful, assisting us in our new car search. They listen to our criteria and the reasons, why we had specifics. We had a short turnaround time due to previous car was totaled. They tried to make the tedious process… as easy as possible.Questionable dealer practices
by Disappointed on 02/01/2024Scheduled a test drive on a pre-owned vehicle, arrived at dealer, test drove the car, showed interest in buying the car. That’s when thing got interesting, be very careful to look at the the invoice presented as the dealer attempted to add… on questionable fees and charges. They are basically trying to add on charges that if you are not careful can get missed! For example, a dealer installed device to monitor your cars’ location etc, when questioned, was told it’s something they install on all vehicles as a security measure? Umm no thanks, they then proceeded to tell me I would have to pay $180 to remove this device? Things like this gives dealers a bad rap! My point is be cautious to carefully look at the proposed grand total for the car. The other issue I had with this dealer was they claimed to have done a detailed vehicle inspection, well that wasn’t the case as the back up camera not functioning properly and tires on the car were 10 years old?! Basically I have regrets buying from this dealership! If I could turn back time, I would not have given my business to this dealership!!Bronco Sport
by Angie B on 12/28/2023Easy to deal with, pleasant experienceFriendly and Professional
by JayRich on 04/02/2023Very friendly and professional service. Samad, my salesman was fantastic. Ask for him during your visit for excellent service.edge review
by kengriesemer on 11/10/2017updated 11/25/2017We have visited the showroom a few times talking to salespefson Danielle Schramm and have talked about different ford models , narrowing it down to the Edge,..when we finally decided on the buying we came in found Danielle ,she had a good… idea what we wanted, and found one that met the options we wanted ,the only complaint it's still takes a while to get financing completed ( we know is process, just wishful thinking) Everyone we dept with were super, We bought our last car from here and also had it serviced their always treated in professional manor , that was a major reason for returning to buy our car.Smooth transaction and highly trained staff
by WebZink on 10/30/2017Everything went smooth, i like the wide range of vehicles selection, also the staff were amazingly nice and professional.Repair Review
by dgabby1 on 09/14/2017My rear view camera failed at 6 years. The dealer was able to replace the camera component to get the unit back up and running.Car Buying Experience
by Mha12005 on 07/31/2017From start to finish the staff at Bob Rohrman Ford made the car buying process real easy. I did not feel any pressure from the staff. The sales person Juan was very helpful and patient with me while I was choosing the car.Good experience
by Mike2797 on 07/20/2017It's a very nice dealership and it's very clean. The showroom gives you a nice impression right from the get go. Also the staff is very helpful. Danielle S was my sales representative and she was very helpful and knowlegable.Great service
by Vijing66 on 06/20/2017updated 07/03/2017Friendly helpful efficient. Found the problem and fixed it right away. Great experienceFriendly, Fair, but Very Slow
by MrD74061 on 06/23/2017We live in Oklahoma and traveled through 2 states to buy a truck from them. Worked out the price over the phone before we headed that way. Better deal than we could find locally. However, plan on spending the day with them. Even though they… knew we were coming it took them an hour to bring it from their other lot. Another 2 hours to get the first paper with the offer price correctly printed for us to sign so they could write up the contract. Another 45 minute wait for the contracts. But we weren't done yet. We waited an additional 30 minutes for them to finish detailing a new truck and filling up the tank. All told, 4.5 hours to see the truck and sign papers. Make sure you have the owners manual before you leave. We neglected to check and are in the process of trying to get one sent to us.Excellent service
by Faushere on 03/29/2017updated 04/06/2017I came in for an oil change and ended up getting a works package. They did a great job with my car. Herb Medlock was very friendly and let me know what other services would need to be done to my car in the near futureTerrible
by sgtpepper on 02/25/2017If I could give this dealership a negative star rating, I would. I have had three exceptionally bad experiences here...one in sales and two in service. Considering I have only been to the dealership three times, I would say this is quite… bad. Experience 1: When I initially bought my car, my very dishonest salesman tried to sneak on $1,000 to my sales bill without telling me. When I caught the $1,000 line item, he said that was "for the extras." After walking out, the sales manager spoke with me and showed me the extras that were on the car that were never disclosed. They even had the nerve to charge me for pinstripes that were not on the car. I told the manager he could remove the extras or I was leaving. Reluctantly, he did take the $1,000 off. I was asked that since he had so nicely removed the $1,000 that was so dishonestly put on in the first place, if I could not mention the incident on the Ford survey that I would be receiving. Experience 2: The tailgate cover on my bumper had hairline cracks in the paint. It was revealed that the manufacturer of the paint used the wrong paint. It could not expand or contract with the plastic cover, and thus, the paint cracked. A new part was ordered and an appointment was set to fix the issue. I dropped my car off, and then all that could have gone wrong, did. First, they ordered the wrong part. Second, they painted it black and my bumper is silver. It was eventually repainted silver. When I picked it up after a week of service, the silver color and texture of the paint did not match the rest of the bumper. The service advisor told me to take it home and maybe I could get used to it. I assured him that I would never get used to it and asked them to paint it again. After another week and no communication, the paint was fixed to my satisfaction. However, I called and left several messages during the week, and my calls were not returned. Experience 3: This is currently going on still. I noticed that the stitching in the passenger side leather seat was coming out and the clips that hold on the leather on the driver's seat were off causing the leather to crease and look unsightly. I went in for an appointment to go over the situation and was informed that pictures had to be taken and sent to Ford for approval. Furthermore, a Ford tech had to verify that the hanging clips (visible to the naked eye) were indeed hanging. So...I had to come back the next day. I waited 2 hours for the verification. Indeed, the hanging clips that were visible to the naked eye were hanging. I was told that new seat covers would be ordered, and I would get a call in 2-3 weeks when they arrived. After three weeks, I didn't receive a call so I called. The parts manager said they had just arrived, he verified he had two parts, and I made an appointment. I came in to inspect the work after it was completed and I was horrified. The seat cover on the passenger side was supposed to be put in by an upholstery specialist but was obviously not. The seat was not tight and totally misshapen. As a bonus, the mechanic who did the job left his greasy fingerprints all over the white seat. When I looked at the driver seat, it wasn't touched. When I asked why, the service manager said the part was never ordered even though the parts manager verified that it was. I was told that they would have to submit a new claim through Ford warranty and take new pictures. How frustrating! This occurred over TWO and half months ago and the new seat is still not in. I have called several times, including calls to Ford Motor Company, and nothing can be done. The service manager at Ford texts me periodically to let me know he is checking on the status still but the part is still not in. He understands my frustration, but nothing can be done. I can't believe how awful the service is. I question why I spent my hard-earned money on a Ford.Sam the GM is the guy to talk to
by jenn211 on 02/21/2017I am updating this review on Sam's promise that he will fix the top of my car. Went into Ford last night and spoke with Sam, the general manager, who seemed generally concerned about the issue. Instead of just sending us on our way, he took… time to look at my car and agreed Ford should fix the damage. He is currently working on getting everything covered and has gone above and beyond to also get me a better boot for the top that will protect it better when it is down and won't cause this damage again. I am pleased that Sam is taking care of this but do wish the service team worked like him. Thank you Sam.Thanks for taking the time to express your honest concerns, Jennifer. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our manager at (847) 605-0800 to discuss what we can do to help.
New leadership....better results!
by FusionGuy1 on 01/02/2017Kevin the new service manager handled my problems and did so much better than previous attempts. Kevin was straight forward and actually did what he said he would do and on schedule. I was even updated..something that was not done on… previous occasion.oil change
by shyguy1021 on 12/20/2016updated 12/30/2016Everything was done promptly and to my satisfaction.getting better
by pszar0524 on 07/30/2016updated 08/11/2016Dennis was great, he came out to greet me , asking what I am here for today and he listen to my past concerns , the last few time this place was a mess. you could not get a straight answer out of anyone after Mario and max left and before… Dennis time, so I was pleased at the new greetings. my technician Blake told straight on what was going on with my F-150 no dancing around . He explained the whole process about my truck and the total price, that is all as customers want , no BS just tell me what is wrong and how we can fix it , is it under warrantied or not . what the around price and how long will it take to fix . Quite easy. the reason for 4 stars , just let the receptionists make the appointment and that's it nothing else, she can answer the questions that the tech can, it was a waste of my time to talk to her.Positive experience
by NewToFord14 on 07/26/2016updated 08/11/2016Lupe was great. Service recommended not replacing sway bar links (was recommended to replace from another dealer) so that was great service. Only reason not a 10 is bad state of renovation.Sold a lemon, lied and tried to scam me
by maldaron0013 on 07/06/2016I was sold a lemon Ford Fiesta from this dealership back in May of 2013. I bought the car brand new and ever since I bought it, the car was making awful chirping, grinding noises coming from the transmission whenever I accelerated. Ever… since I bought the car back in 2013, I have taken the car repeatedly numerous times to the dealership explaining to them the issues I was experiencing with the transmission and I wanted it checked out because the issue is not normal. Every single time I took the car over to them to check out, I was told that there's no issue; they couldn't hear the noises I was hearing and that apparently any noises I was hearing was normal for Fiestas. Again and again I kept taking the car over to them because of the terrible noises I was hearing and I kept hearing the same response that the car was fine. Keep in mind that my car is under full warranty during this period. I finally gave up and came to the conclusion that perhaps the noises were probably normal. Finally, in June 2016 when I take the car over for an oil change and tire rotation, the mechanic comes over to me and asks me if I've been hearing any grinding, chirping noises from the car when I accelerate! I told him that I have been hearing those noises and have had those issues ever since I bought the car back in 2013 and have been taking the car to the dealership repeatedly since 2013 for them to check out and I was always told that there's no issue and the car is fine. The mechanic tells me that the alternator needs to be replaced and that the issue is definitely not normal. I said to myself, finally the issue was found and will be solved after 3 years. Finally, two weeks later I take my car over to them to get it fixed. When the car is ready, I receive a phone call from one of the servicemen and am told the car is ready, but that one of my warranty's has apparently expired back in May 2016 and that the alternator isn't covered and as a result, I will have to pay $100. First of all, I bought the car with a 5 year, 60,000 mile warranty. Second, I was told in June 2016 when I took the car for an oil change and tire rotation that the repair of the alternator was covered under my warranty, and then I'm being told after the repair that it's not. Also, what a coincidence that after 3 years since 2013 of me taking my car to the dealership complaining about the noises, grinding and chirping, they finally find the problem after they say my warranty has expired. They waited until after they claim my warranty expired for them to repair the issue so that they could charge me for the repair. Total scam! I tried explaining this to the service manager and I was treated rudely and with disrespect. I told the service manager that I was not going to pay for the costs because I have been complaining about the issue since 2013 and nothing was ever done, not until after they claim my warranty expired so that I would have to pay for the costs. I refused to pay because I refuse to be scammed and lied to. I did not end up paying and as I was leaving the dealership the service manager tried to lecture me about how it's not good being rude and disrespectful. Sorry, but who was the one being lied to and scammed since May 2013? When I arrived home, I noticed several scratches on the backside driver door. Those scratches were not there before I took the car to get repaired, as I always inspect the car before dropping it off at the dealership for service. They most likely scratched it on purpose for my refusal to pay. Please avoid this dealership at all costs to avoid being lied to and scammed. This is by far the worst dealership experience I have ever had and I will never again set foot there.Great Job
by SusanC343 on 07/05/2016Lupe was very helpful to work with, he even found me coupons to help with the price. Thanks
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by brschaumford on 04/07/2017