Bob Rohrman Schaumburg Ford
Dealership Service Review
Dennis was great, he came out to greet me , asking what I am here for today and he listen to my past concerns , the last few time this place was a mess. you could not get a straight answer out of anyone after Mario and max left and before Dennis time, so I was pleased at the new greetings. my technician Blake told straight on what was going on with my F-150 no dancing around . He explained the whole process about my truck and the total price, that is all as customers want , no BS just tell me what is wrong and how we can fix it , is it under warrantied or not . what the around price and how long will it take to fix . Quite easy. the reason for 4 stars , just let the receptionists make the appointment and that's it nothing else, she can answer the questions that the tech can, it was a waste of my time to talk to her.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes