Bob Rohrman Schaumburg Ford
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Dealership Service Review
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Sam the GM is the guy to talk to
Written byon 02/21/2017
I am updating this review on Sam's promise that he will fix the top of my car. Went into Ford last night and spoke with Sam, the general manager, who seemed generally concerned about the issue. Instead of just sending us on our way, he took time to look at my car and agreed Ford should fix the damage. He is currently working on getting everything covered and has gone above and beyond to also get me a better boot for the top that will protect it better when it is down and won't cause this damage again. I am pleased that Sam is taking care of this but do wish the service team worked like him. Thank you Sam.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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brschaumford on 02/22/2017
Dealer Response
Thanks for taking the time to express your honest concerns, Jennifer. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our manager at (847) 605-0800 to discuss what we can do to help.
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