Rod Baker Ford Sales
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Customer Reviews of Rod Baker Ford Sales
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91 service reviews
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by Alex on 11/29/2024There is alot of people who may say good or bad, so ill just give you the exact details of my experience and you be the judge of it: I went for a coolant leak, which was obvious, pointing out to them the exact location where it was… dripping, telling them to look and do it thru warranty, they came out saying it is not covered because it is just a hose and were charging me 550 for a hose replacement mind you on top of the coolant system. i checked that hose was completely dry (no idea how they did a pressure check and saw coolant leaking and then it got dried in a matter of minutes), i told them no it is not that and i need to talk to warranty. they still charged me 100 for diagnostic even thought i pointed what i need and didnt need their diagnostic. At the same appt i asked them to do a differential fluid change they said 198$ when done it turned into 245 guving me the BS that they need to use different fluid and this is why it is more. Any way who handled it all is Patrick shampine, so if you have alot of $ to throw away go see them.Service Department
by Big Z45 on 11/13/2018I had recently visited their service department. All I can say is, WOW, never have I been in such an amazing service department. My truck only needed an oil change, but the experienced technician working on it brought to my attention… other issues he found during his inspection. Working with the advisor, and pinpointing the critical issues, he was able to get my truck "like new!"Rod Baker (Quick lube)
by Rich150 on 11/05/2018Fast, friendly and fair.Owner
by Rod Baker on 10/02/2018Great service on my Mustang, polite, fast, car was delivered cleanRod Baker Ford Service
by PFScott on 10/01/2018Friendly, supportive staff. Service completed on time and as expected. Good group at Rod Baker!ONE HUNDRED PERCENT SATISFIED
by Mharrington on 08/28/2018updated 09/05/2018I have found a home dealership. I used the warranty for the first time this week and could not have been happier or more impressed with the service department. Tony kept me informed the entire time. He made sure I had transportation and… treated me as if I was his only customer. Great job by the mechanic working on my truck also. One hundred percent satisfied.Rod Baker Ford is the Yardstick of Measurement
by Nick A. on 08/24/2018updated 08/29/2018The service and customer centric attitude at Rod Baker Ford is second to none. Professional, Courteous, Capable, and Committed to Customer Satisfaction. Rod Baker Ford is the only place that we will service our Expedition and F-150.Rod Baker Ford
by Andy B 71 on 08/21/2018updated 08/27/2018The service dept is top notch. Friendly & Professional.Excellent
by Geraldt on 08/13/2018updated 08/24/2018Had appointment, was In & out. No hidden chargesFord Edge
by Roy Altonen on 07/31/2018updated 08/09/2018everything went very well, always very goodOil Change
by Kevin Wern on 07/31/2018updated 08/09/2018Please with serviceCar repair
by Bigjohn on 07/21/2018Horrible. Went to get the tires rotated and have lifetime alignment on this car. They couldn't align the wheels because of faulty tie rods and "bad" rack and pinion. They wanted to charge me $1350 to replace; so I got the repair done… elsewhere for $325.00. The rack and pinion is fine. I replaced the front brake pads and rotors two days later and noticed one stud came off very easily because it was stripped; Quick Lane is the last place to work on it. I took it back to Quick Lane who after much argument said they would fix the stud for free. While doing my brake job I was going to grease the caliper then being tired from work and realizing how humorous that was didn't wipe the little bit of grease off the caliper to the mechanics satisfaction. In his fit of rage he loosened the caliper,let it fall, where it was dangling by the brake line. Any experienced mechanic knows this is improper and could cause brake failure later down the road. The service manager Pete went on to belittle me in front of several mechanics. He owes me a public apology but I will never see it. They also charged me $60. to do the alignment, when it shouldn't have cost me anything stating that they had to do the repairs. It dose not state that anywhere in my documentation. I just purchased a 2017 Roush Mus tang from another dealer due to a snotty sales staff. I had previously purchased an F 250 with a diesel from another dealer for the same reason. I guess loosing approximately a $100,000 in sales, plus a customer, who owns six vehicles that need repair eventually, for life is part of their business plan.A Satisfied Ford Owner
by Satisfied on 07/06/2018It was quick & easy to make the appointment. The day of the appointment I drove in, the oil was changed, the 45G mile check up was performed. As I was checking out, I remembered having an issue with one of my tires tripping the low air… sensor. I asked them to check it out, which they did immediately. Very satisfactory experience.Always satisfied!!
by Franklin55 on 04/30/2018updated 05/22/2018Always great fast service. Unfortunately this time had a nail in a tire. It needed to be replaced and delivered from another location. Did not wait long at all. Very happy!!!Oil Change n Tire Rotation
by mking0519 on 07/05/2017updated 07/17/2017Went I for an oil change and tire rotation for the first time. Had no appointment. Service went better than expected with very little wait. In and out in under an hour. Car runs well. Techs gave me feexback on what my car needed going… forward but didn't press me to take immediate action. Location is close to my house. Will definitely return.Sad upon pick up
by Huska2013 on 07/04/2017updated 07/17/2017After spending over a $1000 and having it all day, I was disappointed it wasn't washed when I picked it up.THE go to location for car care
by Drive14 on 06/26/2017I was treated with total respect! I left the building and did my grocery shopping. My phone number was taken before I left and I received a call when the service for my car was completed 15 minutes sooner than expected! (There I was… standing in the check-out line.....) I'll be back to the conveniently located Quick Lane Tire & Auto CenterGood Customer Service
by hwarren on 06/05/2017updated 06/20/2017The service writer was very nice. I had an oil change and warranty work. It was my first oil change (I was told it would be comped). They accidentally charged me but when I mentioned it was my first oil change, they apologized and took… care of it. It is never a matter of making a mistake, we all do that, but they handled it very well. I will be back.my radio is back and my navigation before memorial weekend
by dimidimi on 05/29/2017updated 06/08/2017I was satisfied with their service last week of my car- at first I was upset because I didn't have radio and no navigation in my car last Thursday because the maintenance dept told when they updated my navigation with new Sd card the screen… and radio quit or didn't work- got my car back Thursday night went home with no radio in my car. I told my husband about it-- were a little bit dismayed. Then Friday morning I got a call from the head of the maintenance department at Rod Baker Ford in Plainfield to swing so that they can get the radio code number for my car so that they could order the part needed to fix it... to make the story short I went back Friday morning to maintenance dept. I waited 45 minutes and they told me they made my radio and my navigation work. Very happy!!! When I heard it because I need radio and navigation for my memorial weekend. Thank you Rod Baker and maintenance dept.Awesome dealership
by TTat71776 on 06/06/2017Our car was in and out in the time frame we were given (actually faster!). Everyone at Rod Baker Ford is always very professional and easy to deal with!!Your positive review means a lot to us and were happy we could help you! We hope you continue to choose Rod Baker Ford Sales Inc. for all your vehicle needs! Take care!
Service
by Jbtrk29 on 01/03/2017Service was great, very professional and courteous.
About our dealership
Thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!
by kunes_country1 on 06/28/2017