Rod Baker Ford Sales

Today 9:00 AM - 9:00 PM
Open Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Rod Baker Ford Sales

4.8
Overall Rating
(38)
Recommend: Yes (37) No (1)
Write a review: Sales | Service
sales Rating

Purchasing my new 2017 Ford Focus

by camay99 on 08/14/2017

Don was an Awesome Salesman and was very patient. He was suppose to only work until 4 but stayed well over that so I can drive my new car home that day. Adam, as always, been helpful, respectful and an awesome person to work with. He got me the best deal possible and knew exactly what I was looking for financially.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
109 Reviews
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sales Rating

Purchasing my new 2017 Ford Focus

by camay99 on 08/14/2017

Don was an Awesome Salesman and was very patient. He was suppose to only work until 4 but stayed well over that so I can drive my new car home that day. Adam, as always, been helpful, respectful and an awesome person to work with. He got me the best deal possible and knew exactly what I was looking for financially.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil Change n Tire Rotation

by mking0519 on 07/04/2017

Went I for an oil change and tire rotation for the first time. Had no appointment. Service went better than expected with very little wait. In and out in under an hour. Car runs well. Techs gave me feexback on what my car needed going forward but didn't press me to take immediate action. Location is close to my house. Will definitely return.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Sad upon pick up

by Huska2013 on 07/03/2017

After spending over a $1000 and having it all day, I was disappointed it wasn't washed when I picked it up.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

THE go to location for car care

by Drive14 on 06/26/2017

I was treated with total respect! I left the building and did my grocery shopping. My phone number was taken before I left and I received a call when the service for my car was completed 15 minutes sooner than expected! (There I was standing in the check-out line.....) I'll be back to the conveniently located Quick Lane Tire & Auto Center

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Awesome dealership

by TTat71776 on 06/06/2017

Our car was in and out in the time frame we were given (actually faster!). Everyone at Rod Baker Ford is always very professional and easy to deal with!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Good Customer Service

by hwarren on 06/05/2017

The service writer was very nice. I had an oil change and warranty work. It was my first oil change (I was told it would be comped). They accidentally charged me but when I mentioned it was my first oil change, they apologized and took care of it. It is never a matter of making a mistake, we all do that, but they handled it very well. I will be back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

my radio is back and my navigation before memorial weekend

by dimidimi on 05/29/2017

I was satisfied with their service last week of my car- at first I was upset because I didn't have radio and no navigation in my car last Thursday because the maintenance dept told when they updated my navigation with new Sd card the screen and radio quit or didn't work- got my car back Thursday night went home with no radio in my car. I told my husband about it-- were a little bit dismayed. Then Friday morning I got a call from the head of the maintenance department at Rod Baker Ford in Plainfield to swing so that they can get the radio code number for my car so that they could order the part needed to fix it... to make the story short I went back Friday morning to maintenance dept. I waited 45 minutes and they told me they made my radio and my navigation work. Very happy!!! When I heard it because I need radio and navigation for my memorial weekend. Thank you Rod Baker and maintenance dept.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

2017 Ford Fusion

by Kirstan70 on 04/24/2017

We had a great experience! We walked into the showroom close to the end of the day and both the salesman and finance guy did everything possible to put us in the car we wanted at the right price! Great job!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

by drbrunswick on 03/06/2017

Great experience start to finish! Never felt pressured, James made sure to find the Explorer we wanted with every option we asked for. Great experience and we'll be back when we decide to buy again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by Jbtrk29 on 01/02/2017

Service was great, very professional and courteous.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Job!

by Sherr2210 on 12/23/2016

The Service department took care of all my concerns with flying colors!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Regular service on my trucks.

by Franklin55 on 12/22/2016

I like the service and the time and manner in which you dealt with my truck and everything was great.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Positive

by Tobymom1 on 10/31/2016

I needed to replace my battery. The staff was professional and courteous, while also being friendly. Everything was explained at the outset - no surprises. I'm happy!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Very Good

by Hoschette on 10/05/2016

Very helpful and when I told I was from out of town they made sure my problem was taken care of!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always Knowledgeable and Friendly

by Jam2dmb on 10/05/2016

As usual, Pete was very knowledgeable and friendly. Always a great experience! Wouldn't take my vehicle any where else

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Another great experience

by Sampost on 10/03/2016

This is another of many trucks we have purchased from Dan. We really appreciate his customer service and the service of Rod Baker Ford. It is excellent.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very painless and great experience

by kensmock on 10/03/2016

Our sales rep Jim was great! I will be visiting the dealership again in the spring when my wife and I are ready to purchase our next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exelon Supervisor; partial retirement

by jkcashmer on 08/09/2016

service was good; waiting room needs a little re-modelling!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Amazing dealership. Excellent Sales and Service employees.

by Snake1000hp on 07/04/2016

Hello, i purchased a 2016 mustang gt with roush phase 1 pkg. Starting with the salesman, Chuck Cox worked his butt off to get the deal done. I will buy my next car,(Ford Fusion) from him. My mustang was just recently serviced and i couldnt have been more happy. The service department was very professional and answered all my questions i had about upgrading to the phase 2 kit as well as installing a Ford Racing short throw shifter. Rod Baker Ford has earned a lifetime customer. Sales and Service staff are second to none. I look forward to buying all of my Ford Racing parts as well as having them installed. Thank you. j Ford Racing n Roush are #1.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service

by ilovedogs28 on 06/16/2016

Everything was done just the way it should be, always courteous and pleasant, on time for appointments and keep you informed on what they need to do if anything extra.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Satisfied Customer

by Claude56 on 05/17/2016

The car sell man is the key I believe, and Jim made my wife and I feel at ease. At no time did we feel pressure into doing anything that didn't feel it would work for us. I have been impressed with the way Ford rewarded our past experiences which allowed us to get the great finance rates. I've noticed that there are a lot of Fords on the road and no wonder.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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