Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
Maintenance and body work.
by Phil on 12/16/2024Service is great and everyone is super nice.Thank you for your positive review, Phil! We're thrilled to hear that you had a great experience with our team at Gerald Kia of North Aurora. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Warranty work
by Rosemarie on 12/14/2024The staff is very helpful and keep us informed on what they are doing.Thank you for your wonderful review! We're thrilled to hear that our staff at Gerald Kia of North Aurora was helpful and kept you informed during your visit. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Brandon
by Dean on 11/26/2024updated 12/03/2024Very pleasant guy, BrandonI greatly appreciate the ride serviceThank you for your kind words! We're glad to hear that you had a pleasant experience with Brandon and that you appreciated our ride service. At Gerald Kia of North Aurora, we strive to provide excellent customer service. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Girl Power
by Julie on 11/26/2024updated 12/03/2024Gina is always so professional and informative.Thank you, Julie, for your kind words! We truly appreciate your recognition of our team's professionalism and informative service at Gerald Kia of North Aurora. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good experience!
by Donna on 11/25/2024updated 12/03/2024In and out within the hour as promised. Staff very friendly!Thank you for your wonderful review! We're thrilled to hear that you had a smooth and quick experience at Gerald Kia of North Aurora. Our friendly staff always aims to provide the best service possible. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Professional
by Roger on 11/23/2024updated 12/03/2024Sales people very professional and informativeThank you for your kind words! We're thrilled to hear that you found our sales team at Gerald Kia of North Aurora to be professional and informative. We appreciate your feedback and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
K5 Service
by Jed on 11/22/2024updated 12/03/2024Very informative staff, kind staff and very helpful as always.Thank you for your kind words! We’re thrilled to hear you found our staff informative, kind, and helpful. At Gerald Kia of North Aurora, we strive to provide the best service possible. We look forward to assisting you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
John and his team are always phenomenal!
by Therese on 11/23/2024John and his team are always phenomenal! They care and are always professional. Brandon went out of his way to make me feel comfortable with all my concerns. He answered all my questions without making me feel foolish for asking them. I… will always return to this Kia in North Aurora.Thank you, John! We are thrilled to hear that you had a phenomenal experience with our team at Gerald Kia of North Aurora. We take great pride in providing professional and caring service, and it's wonderful to know that Brandon made you feel comfortable and addressed all your questions. We look forward to seeing you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Review
by Brian on 11/05/2024updated 11/21/2024The salesperson Nicole was extremely knowledgeable and helpfullThank you, Brian, for your fantastic review! We're thrilled to hear that Nicole provided you with knowledgeable and helpful service at Gerald Kia of North Aurora. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
service
by Sara on 11/21/2024FriendlyThank you for your positive review! We appreciate your kind words and are glad to hear you had a friendly experience at Gerald Kia of North Aurora. We look forward to welcoming you back for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
5 star service
by Carrie on 11/20/2024They made it easy for me to coordinate with work being done on my car and having an extended test drive until my new car arrived. Sales person was very knowledgable about the model lines.Thank you, Carrie! We’re thrilled to hear that you found it easy to coordinate the work on your car and enjoyed the extended test drive. Our team at Gerald Kia of North Aurora strives to provide knowledgeable service, and it’s great to know you experienced that. We appreciate your feedback and look forward to assisting you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Always a great experience!
by Kari on 11/14/2024My car is always professionally taken care of. I also love the staff & the whole facility is really clean.Thank you so much for your kind words! We're thrilled to hear that you are satisfied with the care your car receives at Gerald Kia of North Aurora. Our team works hard to maintain a clean and welcoming environment, and it’s wonderful to know that it shows. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Polite and timely
by Quinton on 11/13/2024Scheduled visit, online. Work was done the same day, and my car came back washed.Service department
by James on 11/09/2024It was just an oil change and a software update, made appointment. Came in, signed in, waited in the waiting area, vehicle was ready when promised.Thank you, James, for your wonderful review! We're glad to hear that your oil change and software update went smoothly and that we had your vehicle ready when promised. We appreciate your support and look forward to serving you again at Gerald Kia of North Aurora for all your vehicle needs! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
AJ is the best! :)
by Justine on 11/05/2024AJ was super patient, very cool, so nice, helpful and understanding. He made the process pain free and quick.Thank you, Justine, for your wonderful review! We’re thrilled to hear that AJ provided you with a seamless experience at Gerald Kia of North Aurora. Our team strives to make the car buying process as easy and enjoyable as possible. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Leasor
by Tia on 10/28/2024updated 11/05/2024Great Customer Service got me right in for last minute appointmentThank you for your wonderful review! We’re delighted to hear that you received great customer service at Gerald Kia of North Aurora and that we could accommodate your last-minute appointment. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
All good
by Lef on 11/05/2024Rep was very personable, respectful, and helpful.Thank you for your kind words! We appreciate your feedback about our team at Gerald Kia of North Aurora. It's great to hear that our representative provided you with a personable and respectful experience. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Used Car purchase
by Barbara Cheek on 10/28/2024I bought a used 2020 Chevy Equinox for Gerald Kia, and after only having the car less then 4 days the AC was not blow cold air. Service got me in as soon as they could and I was given a vey nice loaner car to drive. They replaced the AC… Compressor, and vehicle seems fine now. Service was very nice to me.Thank you for sharing your experience with us. We're glad to hear that our service team was able to assist you quickly with your 2020 Chevy Equinox and provide you with a loaner vehicle. We appreciate your understanding and patience during the process. If you need anything else or have further questions, please don't hesitate to reach out to us at Gerald Kia of North Aurora. We look forward to serving you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent Service.
by Alan on 10/17/2024You're all very courteous. Thank for the excellent service.Thank you so much for your kind words! I'm thrilled to hear you had an excellent experience with us at Gerald Kia of North Aurora. Your feedback means a lot, and I look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
my latest Kia experience
by Stephanie on 10/17/2024i like everything about Kia. the staff is friendly, helpful, courteous.Thank you for your wonderful review! We're thrilled to hear that you appreciate the friendly and courteous staff at Gerald Kia of North Aurora. It's great to know you're enjoying everything about Kia. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent experience
by Matt on 10/08/2024updated 10/16/2024Sales was extremely helpful and quick to get the deal doneThank you, Matt! I appreciate your kind words about our sales team at Gerald Kia of North Aurora. I'm glad to hear that you found our team helpful and efficient in getting your deal done. I look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025