Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Great experience
Review
by Brian on 11/05/2024updated 11/21/2024The salesperson Nicole was extremely knowledgeable and helpfullThank you, Brian, for your fantastic review! We're thrilled to hear that Nicole provided you with knowledgeable and helpful service at Gerald Kia of North Aurora. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
service
by Sara on 11/21/2024FriendlyThank you for your positive review! We appreciate your kind words and are glad to hear you had a friendly experience at Gerald Kia of North Aurora. We look forward to welcoming you back for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
5 star service
by Carrie on 11/20/2024They made it easy for me to coordinate with work being done on my car and having an extended test drive until my new car arrived. Sales person was very knowledgable about the model lines.Thank you, Carrie! We’re thrilled to hear that you found it easy to coordinate the work on your car and enjoyed the extended test drive. Our team at Gerald Kia of North Aurora strives to provide knowledgeable service, and it’s great to know you experienced that. We appreciate your feedback and look forward to assisting you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Always a great experience!
by Kari on 11/14/2024My car is always professionally taken care of. I also love the staff & the whole facility is really clean.Thank you so much for your kind words! We're thrilled to hear that you are satisfied with the care your car receives at Gerald Kia of North Aurora. Our team works hard to maintain a clean and welcoming environment, and it’s wonderful to know that it shows. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Polite and timely
by Quinton on 11/13/2024Scheduled visit, online. Work was done the same day, and my car came back washed.Service department
by James on 11/09/2024It was just an oil change and a software update, made appointment. Came in, signed in, waited in the waiting area, vehicle was ready when promised.Thank you, James, for your wonderful review! We're glad to hear that your oil change and software update went smoothly and that we had your vehicle ready when promised. We appreciate your support and look forward to serving you again at Gerald Kia of North Aurora for all your vehicle needs! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
AJ is the best! :)
by Justine on 11/05/2024AJ was super patient, very cool, so nice, helpful and understanding. He made the process pain free and quick.Thank you, Justine, for your wonderful review! We’re thrilled to hear that AJ provided you with a seamless experience at Gerald Kia of North Aurora. Our team strives to make the car buying process as easy and enjoyable as possible. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Leasor
by Tia on 10/28/2024updated 11/05/2024Great Customer Service got me right in for last minute appointmentThank you for your wonderful review! We’re delighted to hear that you received great customer service at Gerald Kia of North Aurora and that we could accommodate your last-minute appointment. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
All good
by Lef on 11/05/2024Rep was very personable, respectful, and helpful.Thank you for your kind words! We appreciate your feedback about our team at Gerald Kia of North Aurora. It's great to hear that our representative provided you with a personable and respectful experience. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Used Car purchase
by Barbara Cheek on 10/28/2024I bought a used 2020 Chevy Equinox for Gerald Kia, and after only having the car less then 4 days the AC was not blow cold air. Service got me in as soon as they could and I was given a vey nice loaner car to drive. They replaced the AC… Compressor, and vehicle seems fine now. Service was very nice to me.Thank you for sharing your experience with us. We're glad to hear that our service team was able to assist you quickly with your 2020 Chevy Equinox and provide you with a loaner vehicle. We appreciate your understanding and patience during the process. If you need anything else or have further questions, please don't hesitate to reach out to us at Gerald Kia of North Aurora. We look forward to serving you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent Service.
by Alan on 10/17/2024You're all very courteous. Thank for the excellent service.Thank you so much for your kind words! I'm thrilled to hear you had an excellent experience with us at Gerald Kia of North Aurora. Your feedback means a lot, and I look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
my latest Kia experience
by Stephanie on 10/17/2024i like everything about Kia. the staff is friendly, helpful, courteous.Thank you for your wonderful review! We're thrilled to hear that you appreciate the friendly and courteous staff at Gerald Kia of North Aurora. It's great to know you're enjoying everything about Kia. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent experience
by Matt on 10/08/2024updated 10/16/2024Sales was extremely helpful and quick to get the deal doneThank you, Matt! I appreciate your kind words about our sales team at Gerald Kia of North Aurora. I'm glad to hear that you found our team helpful and efficient in getting your deal done. I look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Wonderful Service
by Carol on 10/06/2024updated 10/14/2024Everyone is helpful and friendlyThank you for your positive feedback! We're thrilled to hear that you found our team at Gerald Kia of North Aurora to be helpful and friendly. We strive to provide excellent service and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, friendly staff, a little pricey
by Julia on 10/05/2024updated 10/14/2024Friendly staff, great service completed in a timely mannerThank you for your wonderful feedback! We’re thrilled to hear that you experienced friendly staff and great service during your visit to Gerald Kia of North Aurora. We strive to provide timely and efficient service to all our customers. We look forward to welcoming you back next time! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent Service Review
by Magdalena on 10/13/2024The professionalism of the staff was above and beyond. The ease of checking in was great. The speed of service was very impressive and as estimated.Thank you so much for your wonderful review! We truly appreciate your kind words about the professionalism of our staff and the speed of service at Gerald Kia of North Aurora. It's fantastic to hear that your experience was seamless from check-in to service. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gratitude
by Patrica on 10/05/2024updated 10/12/2024Apparently, I made an appointment for service at Gerald Ford when I intended to make the appointment for Gearld KIA. When I appeared and was not on their schedule, they were gracious and called Gerald Ford to change the appointment. While I… waited a while, they fit me into their busy schedule on that same day which I very much appreciated. Always, their service is excellent.Thank you so much for sharing your experience with us! We are thrilled to hear that our team was able to assist you and fit you into our busy schedule. At Gerald Kia of North Aurora, we strive to provide excellent service, and it's wonderful to know we met your expectations. We appreciate your kind words and look forward to seeing you again for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Slow service but well meaning
by Eddie on 10/11/2024Friendly staff, very nice and clean waiting area.Thank you for sharing your experience with us, Eddie. I appreciate your feedback and that you found our staff to be friendly and our waiting area nice and clean. We are always striving to improve our efficiency for our wait times. If there is anything else you would like to discuss, please feel free to reach out to me directly. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Norb Rozanski
by Norbert on 10/01/2024updated 10/08/2024It was quick, efficient and quite helpful.Thank you for your kind words! I'm thrilled to hear that your experience at Gerald Kia of North Aurora was quick, efficient, and helpful. I appreciate your feedback and look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good Experience
by Al R on 10/01/2024updated 10/08/2024I liked that Nicole hustled to get me out of the dealership as quickly as possible. I liked that she was up front and did not play games. I liked Romero's candid, up front approach. They both were friendly.Thank you for your wonderful review! I'm thrilled to hear that Nicole and Romero provided you with a positive experience at Gerald Kia of North Aurora. Their dedication to transparency and friendliness truly makes a difference. I appreciate your feedback and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia
by Shalene on 09/19/2024updated 09/26/2024The people are so nice and helpful! Especially Gina and John (manager).Thank you for your wonderful review! I'm thrilled to hear that you found our team, especially Gina and John, to be nice and helpful. At Gerald Kia of North Aurora, I strive to provide exceptional service, and it's great to know we met your expectations. I look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you for your positive feedback, Jill! We’re glad to hear you found your experience at Gerald Kia of North Aurora to be quick, easy, and straightforward. We appreciate your support and hope to assist you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 05/22/2025