Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
Service
by Victoria on 01/26/2025How attentive the service department was to my situtationThank you for your feedback! We're glad to hear that you found our service department attentive to your situation. At Gerald Kia of North Aurora, we strive to provide excellent service to all of our customers. We appreciate your support and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
service
by Ann on 01/17/2025updated 01/24/2025friendly staff appointment on time clean environmentThank you, Ann, for your fantastic review! We're thrilled to hear that you had a great experience with our friendly staff and enjoyed our clean environment at Gerald Kia of North Aurora. We look forward to serving you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
friendly staff, clean environment, appointment on time
Service Review
by Mary on 01/17/2025updated 01/24/2025Friendly, attentive, communicativeThank you so much for your positive feedback! We at Gerald Kia of North Aurora are thrilled to hear that you found our team friendly, attentive, and communicative. We appreciate your support and hope to assist you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Love that they take care of things, but want to feel cared about
by Christopher on 01/14/2025updated 01/21/2025quick and got things done, but had a couple of concerns that were not addressed while there - don't like they want me to set up another appointment for checking my door seals, I am already there, I don't live close so would like them to… take that into consideration at timesChristopher, thank you for providing this feedback about your experience at Gerald Kia of North Aurora. Our goal is to always provide a positive experience, and it is disappointing to hear about your experience. Please contact me at your earliest convenience so we can discuss this further. We would appreciate the opportunity to properly address your concerns and remedy this matter. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by Robert on 01/11/2025updated 01/21/2025Very polite and quickThank you for your feedback! I'm glad to hear that you had a polite and quick experience at Gerald Kia of North Aurora. I strive to provide excellent service to all our customers. I hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change and tire rotation
by Donna on 01/18/2025Prompt in and out.. efficientThank you for the positive feedback! I'm glad to hear that you had an efficient experience at Gerald Kia of North Aurora. We strive to provide top-notch service to all our customers. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
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by Thomas LaLonde on 01/08/2025updated 01/15/2025always explain service recommendations and are accurate on time and priceThomas, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Appt.
by Monica on 01/07/2025updated 01/14/2025My service advisor Gina was great to work with. Very friendly.Thank you, Monica! We're thrilled to hear that you had such a positive experience with Gina. At Gerald Kia of North Aurora, we pride ourselves on delivering friendly and helpful service. We appreciate your feedback and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
New Car Purchase
by Carol on 01/05/2025updated 01/13/2025From the moment I walked through the door, I was met with exceptional customer service and a welcoming atmosphere. The professionalism and knowledge of the staff truly set this experience apart. Martin was incredibly helpful, taking the… time to understand my needs and guiding me through the process with patience and expertise. They went above and beyond to ensure I felt comfortable and well-informed about my options. I want to commend the seamless process of purchasing my vehicle. Every step was handled with transparency and care, which made the entire experience enjoyable and stress-free. The attention to detail and commitment to customer satisfaction was evident in every aspect of the transaction. Driving away in my new Kia was not just a purchase; it felt like I was part of a community that genuinely cares about its customers. I truly appreciate the effort your team puts into making each customer feel valued. Thank you once again for such an outstanding experience. I am thrilled with my new vehicle and will enthusiastically recommend your dealership to friends and family.Thank you so much for your kind words! I truly appreciate your feedback and I am thrilled to hear about your exceptional experience at Gerald Kia of North Aurora. It's wonderful to know that Martin and the entire team were able to meet your needs and provide you with such wonderful service. Enjoy driving your new Kia, and I look forward to welcoming you back in the future! Your referrals mean the world to us—thank you for recommending us to your friends and family! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service review
by Amy on 01/11/2025I bought my daughters car from a dealership in Indiana, because my daughter is out of state for school. I brought her car in for service when home on break. Service was great and was given my service estimate before any work was done. My… service adviser was knowledgeable and respectful.Thank you for your wonderful review, Amy! We're thrilled to hear that you had a great experience with our service at Gerald Kia of North Aurora. It's fantastic to know your service adviser was able to provide you with a knowledge and respectful experience. We appreciate you bringing your daughter's car to us, and we look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Outstanding Customer Service
by Karen on 01/07/2025John Kainz is wonderful to work with. He is very knowledgeable, but even more important, if he doesn't have an immediate solution, he works until he solves the problem. His customer service is outstanding.Thank you, Karen, for taking the time to share your experience! We're thrilled to hear that John provided you with such outstanding customer service and was dedicated to finding solutions. At Gerald Kia of North Aurora, we strive to ensure every customer has a positive experience. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Happy customer
by J.S. on 01/01/2025updated 01/07/2025Great customer service. Friendly, knowledgeable and honest salespersonThank you for your kind words! We're thrilled to hear that you experienced great customer service at Gerald Kia of North Aurora. We pride ourselves on having friendly, knowledgeable, and honest team members. We appreciate your feedback and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Work on a 2015 Kia Soul
by Linda Corken on 01/02/2025Warrenties were checked & saved me money.Thank you for your review, Linda! We're glad to hear that our team at Gerald Kia of North Aurora was able to assist you with checking warranties and saving you money. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back next time! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia Service
by Anthony on 12/31/2024My service appointment was easy to schedule and the service was performed quicklyThank you, Anthony, for taking the time to leave us a review! We're thrilled to hear that your service appointment was easy to schedule and that the service was performed quickly. Our team at Gerald Kia of North Aurora strives to provide efficient and convenient service for all our customers. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Satisfied Customer
by Janice on 12/27/2024John the Service Manager was very helpful, his staff. I did not have an appointment and they squeezed me in. Once they service a vehicle to make sure they go into the system and clear it out.Thank you, Janice, for your wonderful review of Gerald Kia of North Aurora! We're thrilled to hear that our Service Manager and staff were able to accommodate you, even without an appointment. Providing exceptional service is our goal, and we'll make sure your feedback about clearing the system is addressed. We appreciate your support and look forward to welcoming you back next time! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Fully Accommodating Service at Kia
by Christine on 12/22/2024Everyone is friendly at this dealership. Also, I love my car.Thank you so much for your wonderful review! We’re thrilled to hear that you love your car and that our team at Gerald Kia of North Aurora provided you with friendly service. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
by Ahmed on 12/19/2024updated 12/26/2024The agent was super nice, honset and helpfulThank you for your kind feedback, Ahmed! We're thrilled to hear that you found our team at Gerald Kia of North Aurora to be nice, honest, and helpful. We appreciate your support and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by John on 12/18/2024updated 12/26/2024Fast and courteous service.Thank you for your positive feedback, John! We're thrilled to hear you experienced fast and courteous service at Gerald Kia of North Aurora. We appreciate your support and look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great buying experience
by Alma on 12/25/2024Friendly staff and great buying experienceThank you for your kind words, Alma! We're thrilled to hear you had a great buying experience with our friendly staff at Gerald Kia of North Aurora. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Customer Service
by Dino on 12/23/2024fast and friendly serviceThank you for your kind words! We’re thrilled to hear you had a fast and friendly experience at Gerald Kia of North Aurora. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Maintenance and body work.
by Phil on 12/16/2024Service is great and everyone is super nice.Thank you for your positive review, Phil! We're thrilled to hear that you had a great experience with our team at Gerald Kia of North Aurora. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025