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Gerald Kia of North Aurora


201 Hansen Blvd, North Aurora, IL 60542 (map)
Today 9:00 AM - 9:00 PM
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Yes (42) No (1)
Service Rating
Recommend:
Yes (207) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Deceived / Lied to about limited lifetime warranty police
Written by B miller on 03/11/2025

BUYER BEWARE!! Bought a used GMC Acadia a couple years back because of their lifetime warranty . My wife and I were lied to while sign loan agreement and know they’re not honoring warranty and we’re out of pocket almost 12,000 dollars. Initially , we called Gerald for service and they recommended to take Acadia to gmc dealer. When we told the gmc dealer we were there for our lifetime warranty work, he told us that these warranties are not what they are cracked up to be and usually try a reject for any reason. I wouldn’t suggest buying any vehicles from them especially if you think they’ll honor their lifetime warranty. They’ll deceive you to sell the vehicle and brag about having best warranties but yon’ll pay down the road.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Gerald Kia of North Aurora on 03/12/2025
Dealer Response
Brian, I would like to speak with you directly in order to better understand the circumstances you’ve described and discuss your warranty in greater detail. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
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