Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
General Maintenance
by Megan on 08/22/2025Making the appointment was quick and easy. Anthony was super nice and made the entire experience smooth.Thank you, Megan! I appreciate your kind words about your experience with us at Gerald Kia of North Aurora. I'm glad to hear that Anthony provided you with a smooth and pleasant appointment process. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by Ivan on 08/18/2025Quick turnaround and very knowledgeable service advisorThank you, Ivan, for your wonderful review! I'm thrilled to hear about your positive experience with our knowledgeable service advisor at Gerald Kia of North Aurora. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My Ruby
by Bobbie on 08/13/2025Always helpful John the service Manager is always willing to help. Whole team is great.Thank you for your review, Bobbie! I am glad to hear that John and the entire team at Gerald Kia of North Aurora have been helpful to you. We appreciate your feedback and look forward to serving you again soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Exceptional service!
by Stephen King on 08/08/2025John in service department was very helpful and knowledgeable.Thank you for your positive review, Stephen! I'm thrilled to hear that John in our service department was helpful and knowledgeable during your visit. At Gerald Kia of North Aurora, we take pride in our team and appreciate your recognition of their efforts. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent.
by Donna on 08/02/2025The most friendly service, employees are very knowledgeable and helpful I couldn't ask for a better crew.Thank you for your kind words, Donna! We truly appreciate your positive feedback about the friendly and knowledgeable team at Gerald Kia of North Aurora. We are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia service review
by Connor on 07/20/2025They people helping me in the service department were very knowledgeable and walked through with me all they did my car. The service was also done in a very timely manner.Thank you for your wonderful review, Connor! I'm thrilled to hear that our service department provided you with knowledgeable assistance and timely service for your vehicle. At Gerald Kia of North Aurora, we strive to deliver the best experience possible. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Dealership
by Charles on 07/18/2025Quick excellent professional serviceThank you for your kind words, Charles! I'm thrilled to hear that you received quick and professional service at Gerald Kia of North Aurora. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Top Dealership in Area
Great Service
by Jesse on 07/12/2025Great friendly staff,quick service and reasonably price.Thank you, Jesse! I appreciate your kind words about our friendly staff and quick service at Gerald Kia of North Aurora. We're glad to hear you found our pricing reasonable as well. We look forward to welcoming you back for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Fast Thorough Maintenance at Gerald Kia
by Linda on 07/03/2025Our service rep Brandon was very quick and professional and had us set up and out the door within minutes of our arrival. Our car was ready about 90 mins later, with routine maintenance performed and a recall addressed and completed. Car… was returned spotless.Thank you so much for your wonderful feedback, Linda! We're thrilled to hear that Brandon provided you with quick and professional service at Gerald Kia of North Aurora. It's great to know that your car maintenance and recall were handled efficiently and that it was returned spotless. We appreciate your support and look forward to seeing you again for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Sorento
by Bonnie on 06/24/2025updated 07/01/2025Oscar was very nice and the team worked well togetherBonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Buy Here!
by Hannah on 06/11/2025Fast buying experience, nice sales team, and very cooperative with getting us the price we wanted!Thank you for your kind words, Hannah! I'm thrilled to hear that you had a fast and positive buying experience with our sales team at Gerald Kia of North Aurora. We always strive to meet our customers' needs and are glad we could help you get the price you wanted. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience and service, but costly
by Craig on 06/08/2025Service tech was friendly and very helpful. Service area and waiting area was very clean. Car wash and vacuuming was a nice bonus.Thank you, Craig, for your feedback! We're glad to hear that you found our service tech friendly and helpful, and that you appreciated the cleanliness of our service and waiting areas. We're happy that you enjoyed the car wash and vacuuming as well! We look forward to serving you again at Gerald Kia of North Aurora. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by James on 06/04/2025I liked being contacted when the vehicle was ready.James, thank you for your feedback. We are glad to hear you appreciated the communication regarding your service visit and that you are satisfied with the quality of the work done on your vehicle. However, our goal is to always provide a 5-star experience for every customer who visits. If there is anything we can do to improve your next experience, please reach out to us directly. We hope to hear from you soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service department
by James on 05/31/2025My wife has dementia and the service advisor told me that the oil change and service recall would take about an hour to an hour and a half into my surprise. I appreciate he got me out of there in 45 minutes. Great person keep up the good… work. it was very appreciated of his kindness and thoughtfulness.Thank you, James, for taking the time to share your experience at Gerald Kia of North Aurora. I'm thrilled to hear that our service advisor provided you with such efficient and thoughtful service during your visit. We truly appreciate your kind words and support. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good Experience
by James on 05/28/2025Helpful team membersThank you for your positive review, James! We're thrilled to hear that you found our team members helpful at Gerald Kia of North Aurora. We appreciate your feedback and hope to assist you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Recent repairs
by Ralph on 05/23/2025Everyone was friendly and helpful. The work was done quickly and professionally.Thank you for your wonderful review, Ralph! We appreciate your kind words about our team at Gerald Kia of North Aurora. It’s great to hear that you found everyone friendly and that your work was completed quickly and professionally. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Awesome service
by Debra on 05/22/2025Prompt service - scheduled time was met and I was out in a little over an hour. Car was washed and vacuumed as well as my service being done.Thank you for your wonderful review, Debra! We're thrilled to hear that you received prompt service at Gerald Kia of North Aurora and that your car was washed and vacuumed. We strive to meet our customers’ needs effectively, and it’s great to know we met yours. We look forward to assisting you again on your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience
by Jill on 05/21/2025Quick, easy, straightforwardThank you for your positive feedback, Jill! We’re glad to hear you found your experience at Gerald Kia of North Aurora to be quick, easy, and straightforward. We appreciate your support and hope to assist you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil Change
by Brad on 05/19/2025Everything went well and in a timely mannerThank you for your positive feedback, Brad! We're glad to hear that everything went well and was done in a timely manner at Gerald Kia of North Aurora. We appreciate your support and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
5 star review
by Deborah on 05/03/2025updated 05/08/2025Friendly sales associates.Thank you, Deborah, for your kind words! We appreciate your positive review and are glad to hear that you found our sales associates friendly. At Gerald Kia of North Aurora, we strive to provide a welcoming experience for all our customers. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I still love my Forte
by Terry on 05/03/2025My Forte is 11 years old and I still LOVE it and the service I receive from the dealership in North Aurora is exceptional. John has a very professional team, most especially Brandon. I do not feel intimidated at all and trust them to tell… me what needs repair. They never put any pressure on me. I will keep coming back as long as John and his team are still at this location. THANK YOU!Thank you so much for your wonderful review, Terry! We're thrilled to hear that you still love your 11-year-old Forte and that our team at Gerald Kia of North Aurora, especially Brandon, has provided you with exceptional service. Building trust and ensuring a comfortable experience for our customers is incredibly important to us. We look forward to welcoming you back for many more visits in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025