Gerald Kia of Naperville
Customer Reviews of Gerald Kia of Naperville
Review type:
Great experience
Service visit for oil change
by Nancy on 03/03/2025Work done at a good pace, car washed, all was explained to me- very professionalThank you, Nancy! We appreciate your feedback and are thrilled to hear that you had a positive experience with us at Gerald Kia of Naperville. It's great to know that the service was handled professionally and that everything was explained to you. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Exceptional Customer Service!
by Jose on 02/19/2025updated 02/28/2025Exceptional, fast and courteous service. Provided transportation from and to Gerald!Thank you so much for your fantastic review, Jose! We're thrilled to hear that you experienced exceptional, fast, and courteous service at Gerald Kia of Naperville. We're always happy to provide transportation to make your visit more convenient. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
service department
by Elizabeth on 02/17/2025updated 02/25/2025fast courteous serviceThank you for your wonderful feedback, Elizabeth! We're thrilled to hear you experienced fast and courteous service at Gerald Kia of Naperville. We appreciate your support and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald>mcgrath
by Justin on 02/23/2025You fixed my car that wasn't heating in the cabin and took very long to warm up the engine if at all. We brought it to McGrath kia st charles twice for this issue and they told me to contact kia complaints. New thermostat, go figure.Thank you for sharing your experience with us, Justin! We appreciate your feedback and understand your concerns regarding the heating issue. At Gerald Kia of Naperville, we strive to resolve such matters efficiently, and we're glad to hear that we could assist you with your vehicle. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great service
by Nickolas on 02/15/2025updated 02/21/2025Car was finished as promised and nice facilitiesThank you for your kind words! I'm delighted to hear that your car was finished as promised and that you enjoyed our facilities. At Gerald Kia of Naperville, I strive to provide excellent service and a comfortable environment for our customers. I look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Awesome Service
by Tara on 02/21/2025I was able to get a next day appointment which was great cause my low tire pressure light came on. I was at the dealership for the exact amount of time estimated. My service guy was great too. Great personality.Thank you, Tara, for your wonderful review! We're thrilled to hear that you were able to get a next-day appointment and that your service experience met your expectations. It's great to know that our team provided a positive and efficient experience for you. We look forward to seeing you again at Gerald Kia of Naperville! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
I highly recommend Atif Syed (Service Advisor) for exceptional service.
by Sami Khan on 02/20/2025I recently visited Gerald Kia of Naperville IL and was assisted by Atif Syed. He was incredibly knowledgeable and took the time to explain all the necessary repair in detail. His honesty and professionalism made me feel confident in the… service I was receiving. The entire process was smooth and efficient. I highly recommend Atif Syed for exceptional service!Thank you for your wonderful review, Sami! We’re thrilled to hear about your positive experience with Atif Syed at Gerald Kia of Naperville. It's great to know that his knowledge and professionalism made a lasting impression on you. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Purchased a K4
by Xaver on 02/11/2025updated 02/18/2025Easy process to purchase a carThank you for your feedback, Xaver! We're glad to hear that you found the car purchasing process at Gerald Kia of Naperville easy. We strive to make every customer's experience as smooth as possible. We hope to assist you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
All good.
by Robert on 02/14/2025Car done on time. Ride to office.Thank you for your review! We're glad to hear that your car was completed on time and that we could provide a ride to the office. Your satisfaction is important to us at Gerald Kia of Naperville. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Kia of Naperville
by Trevor on 02/06/2025updated 02/14/2025Communicated well. Took care of us quickly with an issue we had with the car, and went further to see if the issue was under warranty.Thank you, Trevor! We appreciate your positive feedback regarding your experience with Gerald Kia of Naperville. We're glad to hear that our team took care of your car issue promptly and ensured to check the warranty for you. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Fast and professional
by Ken on 02/12/2025They keep easily referenced records of past services and can quickly look up service records and schedule needed preventative measures. I quickly made an appointment, they were ready for me, I was quickly taken home and when the work was… completed later in the day, I was picked-up. Fast and professional.Thank you, Gerald, for your fantastic review! We truly appreciate your kind words about our efficient service and ability to maintain detailed records at Gerald Kia of Naperville. It’s great to hear that your appointment experience was smooth and professional. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Always excellent service
by Joel on 02/04/2025updated 02/11/2025Helpfulness of service advisorThank you for your feedback, Joel! We truly appreciate your thoughts on the helpfulness of our service advisor at Gerald Kia of Naperville. Your experience is important to us, and we're delighted to know that our team has made a positive impact. We look forward to serving you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
A welcome surprise
by Jeanise on 02/03/2025updated 02/10/2025It was a pleasant experience with the numerous accommodations and reasonable prices.Thank you for your kind words, Jeanise! We're thrilled to hear that you had a pleasant experience with us at Gerald Kia of Naperville. We strive to provide excellent accommodations and competitive pricing for our customers. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Service!
by Angella on 02/10/2025Michael Huizar was so friendly! He went above and beyond to explain what would be done with my car, and kept me updated throughout the service.Thank you, Angella, for your wonderful review! We're thrilled to hear that Michael Huizar provided such friendly and attentive service during your visit to Gerald Kia of Naperville. We always strive to keep our customers informed and satisfied. We look forward to seeing you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Recall Service
by Cheryl on 02/07/2025Quick and easy scheduling, Good customer service, clean waiting areaThank you, Cheryl! We appreciate your positive review of Gerald Kia of Naperville. It's great to hear that you found our scheduling quick and easy, along with good customer service and a clean waiting area. We look forward to serving you again during your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Ed S
by Edwin on 02/01/2025updated 02/07/2025They were very professional and friendly And finished the work when they said they wouldThank you so much for your wonderful review, Edwin! We truly appreciate your kind words about our team's professionalism and friendliness at Gerald Kia of Naperville. It's great to hear that we completed the work on time as promised. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Lease with ease
by Jamie on 01/31/2025updated 02/06/2025Handled the deal fairly quickly and with ease. The associates were friendly and willing to work with me and my budget to get a good deal on a lease.Thank you, Jamie, for your wonderful review! We're thrilled to hear that our associates made your leasing experience smooth and accommodating to your budget. Your satisfaction means a lot to us at Gerald Kia of Naperville. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great customer service
by Jen on 01/31/2025updated 02/06/2025Everyone was very courteous and the service team did a great job. I was especially impressed with the two porters that drove me to/from home. Alan drove me home and was a great driver and great conversationalist. Jayden drove me back to the… dealership. He too was an excellent driver and had terrific conversational skills. Both gentleman were safe drivers, very courteous, knowledgeable and helpful.Thank you for your wonderful review, Jen! We at Gerald Kia of Naperville appreciate your kind words about our service team. It's great to hear that Alan and Jayden provided such excellent service and made your experience enjoyable. We strive to ensure our customers feel valued and secure during their visits. We look forward to welcoming you back next time! Safe travels! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
A clean in and out service process
by Sean on 01/29/2025updated 02/05/2025Very friendly guy Greg who I worked with. Wasn't pushy and was pleasant to deal with.Thank you, Sean! I'm thrilled to hear that you had a positive experience with Greg at Gerald Kia of Naperville. Our team strives to provide a friendly and non-pushy atmosphere. I appreciate your feedback and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Soertage
by James on 01/19/2025updated 01/27/2025friendly and quickThank you for your wonderful review! I'm glad to hear that you experienced friendly and quick service at Gerald Kia of Naperville. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
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by John on 01/14/2025updated 01/21/2025Had an appointment for scheduled maintenance on my car and Mark Partynski greeted me right away and everything was done within the time frame they quoted me.Thank you, John, for your wonderful review! We’re thrilled to hear that Mark provided prompt service during your scheduled maintenance at Gerald Kia of Naperville. It's great to know everything was completed within the time frame we promised. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you, Jordan, for your wonderful review! I'm glad to hear that your experience at Gerald Kia of Naperville was smooth and that Matthew was able to assist you in getting a great deal. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
by Gerald Kia of Naperville on 07/08/2025