Gerald Kia of Naperville
Customer Reviews of Gerald Kia of Naperville
Review type:
Great experience from the beginning to the final financing of my new car
Great experience from the beginning to the final financing of my new car
by Gregory on 06/27/2025Matthew Cecil, sales consultant, walk me through the whole process from find the car I wanted and helping me get the warranty I neededThank you for your wonderful feedback, Gregory! I'm glad to hear that Matthew guided you through the entire process of finding the right car and securing the warranty you needed. At Gerald Kia of Naperville, we strive to provide a seamless and supportive experience for all our customers. We hope to see you again soon and appreciate you sharing your experience with others! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service
by Bob on 06/27/2025Service advisor explained fully the cars service needed. Service completed very timely.Thank you for your wonderful feedback, Bob! I'm thrilled to hear that our service advisor was able to provide you with a thorough explanation of your car's service needs and that the service was completed promptly. We appreciate your support for Gerald Kia of Naperville and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Always great. Always on time and caring!
by Kevin J. on 06/21/2025Friendly, efficient and caring is what I get every time I step into Gerald Kia. From the time I pull into the service bay and greeted to the time they show me to my vehicle when finished. These guys are first class and extremely attentive… throughout the servicing process. It's one thing to get a vehicle you really love and enjoy but it is another whole level when you are treated the same way if not better than when you were first considering purchasing the vehicle. This is truly the mark of a world class organization from top to bottom. I love my Kia dealer and staff.Thank you so much for your wonderful feedback, Kevin! I'm thrilled to hear that you consistently have a friendly and efficient experience at Gerald Kia of Naperville. Our team is dedicated to providing top-notch service, and it's great to know that you feel well taken care of from start to finish. We appreciate your loyalty and love for your Kia! We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Survey
by Ann on 06/17/2025Professional and fastThank you for your wonderful review, Ann! I appreciate your kind words about your experience at Gerald Kia of Naperville. It's great to hear that you found our service professional and fast. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Kia Service
by Don on 06/07/2025Polite, respectful, and kind people.Thank you for your kind words, Don! I truly appreciate your feedback about the team at Gerald Kia of Naperville. Our goal is to provide a welcoming experience, and it's wonderful to hear that you felt respected and valued. We hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Bob D
by Bob on 05/31/2025Kamen and his professionalism as well as not being pushyThank you for your positive feedback, Bob! I'm thrilled to hear about your experience with Kamen at Gerald Kia of Naperville. Our team strives to provide professional and courteous service without being pushy. We appreciate your kind words and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Satisfied Kia Customer
by J D on 06/01/2025Staff was nice. Waiting area nice and good snacks. Communication was great.Thank you for your wonderful review! We at Gerald Kia of Naperville are glad to hear that you had a positive experience with our staff, enjoyed our waiting area, and appreciated the snacks. We strive for great communication and are happy that it made a difference for you. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Satisfied customer
by John on 05/31/2025Work performed as promised in a timely mannerThank you, John! We appreciate your positive feedback about your experience with us at Gerald Kia of Naperville. We're glad to hear that the work was performed as promised and in a timely manner. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great experience!
by Ana on 05/31/2025Friendly staff! Great customer service! Clean environment! Professionalism Kyle Vallino provided an outstanding service.Thank you, Ana! I truly appreciate your kind words about the friendly staff and great customer service at Gerald Kia of Naperville. It's wonderful to hear that you had a positive experience, and we're glad Kyle could assist you so well. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Finest car dealership I have experienced
by BryanM on 05/29/2025Clean, friendly and efficient dealership with professional service advisorsThank you for your wonderful review, Bryan! We're thrilled to hear that you had a clean and friendly experience at Gerald Kia of Naperville. Our professional service advisors are dedicated to providing efficient service, and it's great to know that you noticed. We appreciate your support and look forward to welcoming you back soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
You have my business
by Jason on 05/23/2025Friendly service and both Adrian and Quention were a pleasure to work with.Thank you for your wonderful review, Jason! We're thrilled to hear that you received friendly service from Adrian and Quention at Gerald Kia of Naperville. We appreciate your feedback and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
2025 sorento x line-xs
by Joseph on 05/22/2025quick replies to questions over e mail and text; forthcoming sharing information re costs, terms, et. al.Thank you for your feedback, Joseph! We at Gerald Kia of Naperville strive to provide prompt and transparent responses regarding costs and terms. We appreciate your support and look forward to assisting you further! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Repeat Customer
by Extremely Satisfied Customer on 05/09/2025updated 05/14/2025Professional staff with the ability to develop relationships with their customers.Thank you for your wonderful feedback! We appreciate your recognition of our professional staff at Gerald Kia of Naperville and their commitment to building relationships with our customers. We look forward to welcoming you back for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Good Experience finally
by Nicole on 05/13/2025Luke is an awesome service advisor. He listen to my concerns compared to Maria who no longer works there. Richard worked on my car and told ‘me' what was and wasn't done properly with my last service which doesn't surprise me. Last guy who… worked on my car is no longer there and I'm happy about that!Thank you for your feedback, Nicole! We're thrilled to hear that Luke provided excellent service and addressed your concerns. It's great to know Richard was also helpful in ensuring your vehicle received the care it needed. We appreciate your support and look forward to serving you at Gerald Kia of Naperville again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Experience
by Frank on 05/08/2025Very attentive and thorough in explaining my service options, including costs.Thank you for your wonderful review, Frank! We're glad to hear that our team was attentive and thorough in explaining your service options and costs. At Gerald Kia of Naperville, we strive to provide excellent service and ensure our customers are well-informed. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald Kia excellent experience
by Lawrence on 05/03/2025Andre was so incredibly helpful with all the technology. He works wonderfully with seniors like us. Andre made this car purchase a dream!!Thank you for your wonderful review, Lawrence! We're thrilled to hear that Andre was able to assist you with all the technology and make your car purchase such a positive experience. At Gerald Kia of Naperville, we always strive to provide excellent service, especially to our senior customers. We appreciate your feedback and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Vechile Recall
by Jim on 05/01/2025On time - professional - listened and explainedThank you for your 5-star review, Jim! We appreciate your kind words about our team at Gerald Kia of Naperville being professional and attentive to your needs. We strive to provide excellent service and are glad to hear that you had a positive experience. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
The best
by Kelly on 04/26/2025Everyone there made the process so easy. One man even helped to set up my granddaughters stroller in the parking lot.Thank you, Kelly, for your wonderful review! We’re thrilled to hear that the team at Gerald Kia of Naperville made the process easy for you and that we could help with the stroller. Your feedback is truly appreciated, and we look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald KIA impressive work
by Edward on 04/29/2025The service agent Mike was very helpful in providing the service detail about my car and he kept me updated about the status of the vehicle throughout the process.Thank you, Edward, for your wonderful review! We're thrilled to hear that Mike provided you with helpful service details and kept you informed throughout the process. At Gerald Kia of Naperville, we strive to offer excellent communication and service. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
SERVICES VISIT 24 APRIL 2025
by EVL on 04/28/2025Everyone as usual were friendly and professional. The requested services were completed in a timely manner and explained. My vehicle was returned much cleaner than when I arrived. It had been used as target practice by the neighborhood… birds. 😡Thank you for your review! We're delighted to hear that you found our team at Gerald Kia of Naperville friendly and professional. It's great to know that the services were completed promptly and that your vehicle was returned in a cleaner condition. We appreciate your feedback and hope to see you again for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great buying experience
by Margie on 04/05/2025updated 04/10/2025Andre was a great person to work with in making the choice to purchase a Kia. He was patient, attentive and very helpful during the buying process.Thank you for your wonderful review, Margie! We're thrilled to hear that Andre provided you with great service during your purchase of a Kia. His dedication to our customers at Gerald Kia of Naperville truly makes a difference. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for your wonderful feedback, Gregory! I'm glad to hear that Matthew guided you through the entire process of finding the right car and securing the warranty you needed. At Gerald Kia of Naperville, we strive to provide a seamless and supportive experience for all our customers. We hope to see you again soon and appreciate you sharing your experience with others! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
by Gerald Kia of Naperville on 06/30/2025