Customer Reviews of Woody Buick GMC
Review type:
Service Dept.
by Stallbaumer on 05/13/2025I recently took my (new to me)vehicle in to the service department for 2 mechanical concerns I had. I was able to talk with Lori first and then she connected me with Gene to see everything through. Both concerns were addressed in under 90… minutes that same morning. I appreciated the comfort in the customer waiting area. The staff was extremely kind and friendly as they explained everything in great detail. To top it off, my vehicle was washed prior to returning to me on the service drive. Woody’s is my new go to service department for my automotive needs. Thank you!!Service department
by Mysteryfee on 03/24/2025The service tech quoted $193.50, but invoice showed $194.95. Then added "fee" of $20. Said all the dealers are charging that. That is not " above board". A mystery "fee". The service dept jeopardizes a future sale for a mystery fee.… Certainly not a " value added" situaion.We appreciate your feedback and understand your concerns regarding the unexpected fee. Transparency is important to us and we apologize if there was any confusion about the charges. Our goal is to provide a positive experience, and we would be happy to review your invoice in detail. Please message us your contact information or reach out to our service department so we can address this further.
Oil change 8/10 service
by Brandon on 03/06/2025Customer service was amazing only thing was the car wash was half done no tire shine as promisedThank you for your feedback, Brandon! We’re glad you had a great experience with our customer service and appreciate you bringing this to our attention. We apologize for the missed tire shine and will be sure to address this better next time. Your input helps us improve and we hope to serve you again soon.
Service
by John Ka on 02/11/2025Terrible experience again had my car in twice now to check my seats that are currently not heated anymore and keep getting the runaround from the dealership. Telling me that the correct staff is not available on certain days somewhat feel… cheated by the service that I expect from this dealership.Thank you for taking the time to write this review, John. Our team wants to address this properly and we’d love the opportunity to find a time that works for both you and our staff to resolve the issue. Please give us a call so we can schedule a convenient time to get this taken care of. Your feedback is important to us and we appreciate the chance to make things right.
Service
by ❤️myLaCrosse on 01/06/2025Woody Buick goes above and beyond to help their customers!Thank you! It’s very uplifting to know that we’ve made a positive impact. It’s always been Woody Buick GMC of Naperville’s motto to go above and beyond, in order to provide the utmost customer satisfaction. Please don’t hesitate to reach out if you ever need automotive assistance in the future!
Service with a Smile
by nocntst on 09/19/2024Everything went well. The did what they promised.Thank you for choosing Woody Buick GMC of Naperville! We appreciate your business and look forward to your continued support. Please let us know if there is anything else we can assist you with. Until next time, safe travels!
Service manager
by ecremer on 01/05/2024Great, fast serviceThank you for the five-star rating and review, Ecremer! Our team does an awesome job of providing a tailored visit for every customer and it was a pleasure to be of service to you. All of us here at Woody Buick GMC of Naperville wish you the best and look forward to assisting you again!
Woody Buick-GMC-The Best!
by FrankieSr on 03/31/2023Waiting area is very comfortable and with great service staff who are explementary at what they do.. Plus complimentary coffee, snacks and tea, makes for a very pleasant waiting experience. Also, my Service Advisor, Jose D. Rivera is… excellent, knowledgeable, courteous and family friendly. Well, to me he is family,. A perfect gentlemen. Service is always excellent and done right the first time. I'm always comfortable knowing that auto service needs are well taken. And thank you very much for the flowers.Great news, Frankie! Thank you very much for your review and for mentioning Jose! Our team is inspired to continue going above and beyond because of customers like you. We enjoy making our guests feel at home as if they’re a part of the Woody Buick GMC family and it brings us great joy to know you’ve experienced exactly that during your visit! Please feel free to visit us anytime, we'd be more than happy to assist you!
Good service
by BlackIce on 03/29/2023Great service personal fast service not too muchThank you for taking the time to share your feedback! We're glad our Woody Buick GMC team provided you with great service and communication. It means so much when our customers share their experiences, and we’re glad we were able to surpass your expectations! Safe travels and we hope to provide you with the same quality of service again soon!
Larry Teska
by Teskaln on 03/20/2023Brought my 2014 Acadia in for an oil change . Oil change was done and returned as promised. All good or at least I thought. The next day I found oil on the floor . I cleaned it up and chalked it up to getting spilled on the floor… during the oil but the next day I found more oil on the garage floor. Since I leave about 45 minutes away I took the truck over to my local mechanic. He checked it out and said the gasket on the oil filter was damaged and said I needed a new filter . I’m only giving 1 star because the form does not allow me to give zeroThank you for bringing this to our attention, Larry. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. Please message us your contact information at your earliest convenience so that we can work towards a resolution. Thank you for alerting us to this issue and we look forward to speaking with you soon.
Woody Buick GMC
by Belmont on 01/25/2023Great service and friendly staffThank you, Belmont, for taking the time to share your awesome review of our team here at Woody Buick GMC! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We look forward to working with you again in the future!
Great service with a comfortable waiting area!
by johnnyboy on 12/31/2022I brought my GMC Sierra 3500HD Diesel in for routine service and recall service. All the required service was completed while I waited in a comfortable well stocked waiting area. I was able to do some work on my laptop while they serviced… my truck, which I really appreciated!Thank you, Johnnyboy! It’s great to hear that you had a memorable service experience with us! Rest assured, that we will take your comments for further encouragement within the Woody Buick GMC team. We hope you never hesitate to reach out should you be in need of future automotive assistance, our team would love to be of service! Have a wonderful day!
Top Notch Service Department at Woody's
by Erivera on 10/05/2022Anytime I go to the Service department at Woody's ALL are so helpful and try to accommodate your issue/situation any way they can. Thank you for keeping us SAFE!Thank you for continuing to choose Woody Buick GMC, to service your vehicle, Erivera! Your feedback is definitely uplifting and we’re glad you obtained excellent assistance. We appreciate your kind words and look forward to working with you again in the future! Until next time, safe travels!
Don't have a title
by KAREN17 on 06/26/2022I had Shields guards put around my windows not even three days later they fell off I was overcharged for this product on top of the fact that there was a $66 install fee for something that is crapHi KAREN17, thank you for reaching out to our team. We appreciate your review, which helps us to deliver improved service to our customers. Our team is truly sorry to hear that your experience with Woody Buick GMC was subpar from the high standards we hold here. We understand your concerns and are here to help make your experience better. Please message us your contact info so that we can work to resolve this issue promptly for you. We are grateful for your feedback and look forward to hearing more from you soon.
The service was great !
by Good person on 02/17/2022I was given answers to all of the questions I asked well advised by serviceThanks for leaving such an awesome review! It’s great to hear about our valued customers’ experiences! Our service team is always eager to help and are the very core of what we do at Woody Buick GMC. We hope you would not hesitate to reach out, should you be in need of future automotive assistance! We’re always happy to serve. Have a great day!
Woody Buick
by daddyo12 on 12/31/2021Great customer serviceHello daddyo12! It's awesome to hear we provided you with a successful, five-star worthy service experience! Our team enjoys going above and beyond to serve our customers and it's awesome to hear our hard work shines through to our guests. Please feel free to visit Woody Buick, GMC again for any automotive wants or needs you may have!
30000 mile check up
by Deborah on 06/28/2021Pleasant, fast, professionalHi Deborah, we’re really happy to hear about your positive experience with us! This makes Woody Buick GMC stand out from the rest because your feedback reflects on our team. Our staff appreciates the review and looks forward to assisting you in the future!
Oil change & tire rotation
by 2019 Buick on 02/12/2021After tire rotation, tire pressure measured 31 psi on the TPMS which was below specification which is a problem and is the basis for the above rating.Hello 2019Buick, although we are discouraged to hear about the experience you had here at Woody Buick GMC we thank you for your feedback. We take negative feedback very seriously which is why we’ve always been known for providing the utmost service to all of our customers. Rest assured, that we will take your comments to be shared within our team. Thank you again and we hope to have the opportunity to serve you in the future.
Service
by Evelation on 11/24/2020Took care of me right away and were done when they said they would beThank you so much for your five-star rating and review! We strive to deliver only the best customer service and we appreciate hearing you had a positive experience with us! We welcome you back any time. Thank you again and have a wonderful day!
Oil change
by Mdemichael on 11/19/2020It was wonderful. The staff is friendly and knowledgeable.Thank you for the feedback! We're happy to see that you enjoyed your experience with us. If you have any automotive needs in the future, we’d be more than happy to be of service again.
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Chris Woodring - General Sales Manager
Never fixed the problem
by fed up on 11/12/2019updated 11/20/2019I took my car in because there is something wrong with the starter and the mirror memory 'feature' goes haywire and moves the mirrors to completely wrong places. They charged me for the work, didn't fix either problem, and broke more… things during the process. I had to take it back in multiple times after they broke the radio, the rear camera display, and the tire monitor system. I'm so fed up I'm taking it to a dealership 20 miles away now instead of the one right by my house.Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Sevil Begoli - General Sales Manager
Woody Buick GMC helps keep Chicagoland moving! We are a family-owned and operated dealership serving the cities of Naperville, Elgin, Chicago and the surrounding communities. We typically stock a selection of 750 combined New and Used vehicles. If you're in the neighborhood, stop by to say hello! Woody will be in the showroom with his checkbook ready to give you top dollar for your trade-in. Woody's philosophy is: If you have a trade, you have a deal!
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
- English
- Chinese
- Spanish
It’s wonderful to hear you had a great experience with Lori, Gene, and our service department! We’re committed to providing professional and timely service, and it’s always rewarding to receive feedback like yours. We appreciate your trust and look forward to continuing to serve you in the future!
by Woody Buick GMC on 05/15/2025