Woody Buick GMC
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Larry Teska
Written byon 03/20/2023
Brought my 2014 Acadia in for an oil change . Oil change was done and returned as promised. All good or at least I thought. The next day I found oil on the floor . I cleaned it up and chalked it up to getting spilled on the floor during the oil but the next day I found more oil on the garage floor. Since I leave about 45 minutes away I took the truck over to my local mechanic. He checked it out and said the gasket on the oil filter was damaged and said I needed a new filter . I’m only giving 1 star because the form does not allow me to give zero
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Woody Buick GMC on 03/20/2023
Dealer Response
Thank you for bringing this to our attention, Larry. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. Please message us your contact information at your earliest convenience so that we can work towards a resolution. Thank you for alerting us to this issue and we look forward to speaking with you soon.
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