Woody Buick GMC
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Dealership Service Review
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Service department
Written byon 03/24/2025
The service tech quoted $193.50, but invoice showed $194.95. Then added "fee" of $20. Said all the dealers are charging that. That is not " above board". A mystery "fee". The service dept jeopardizes a future sale for a mystery fee. Certainly not a " value added" situaion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Woody Buick GMC on 03/26/2025
Dealer Response
We appreciate your feedback and understand your concerns regarding the unexpected fee. Transparency is important to us and we apologize if there was any confusion about the charges. Our goal is to provide a positive experience, and we would be happy to review your invoice in detail. Please message us your contact information or reach out to our service department so we can address this further.
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