Castle Chrysler Dodge Jeep Ram Naperville
Customer Reviews of Castle Chrysler Dodge Jeep Ram Naperville
Review type:
Sales satisfaction
Oil Change Tire Rotation
by Rob1509 on 06/30/2023Went in for their no appointment quick oil change. was in and out within a hour. Very satisfied with service and customer support. Would recommend using Castle for service/.Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Kayla service rep .
by David GZ on 06/30/2023Kayla assisted me with my service and kept me informed throughout the process. The service manager even took time to speak to me. I thought the service team treated me like a valued customer.Hi David, we're happy you found our staff to be so supportive during your experience here at Castle Chrysler Dodge Jeep Ram of Naperville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great car buying experience
by Murphy12 on 06/22/2023I was worried about finding a jeep with everything I wanted, especially given how long a factory order takes these days. Anthony was friendly, knowledgeable and found everything I needed on the lot. What I thought would take months took… one day - without the typical gimmicksHi, thank you for your kind review; we are happy to pass along your comments to the team here at Castle Chrysler Dodge Jeep Ram of Naperville! If you have any further questions, please give us a call. We're always happy to help!
2023 Ram Trx purchase
by mokenamart on 06/19/2023excellent service I ordered a 2023 ram TRX over the phone. They were very helpful and put my order in and when the truck came in they delivered it to me. That's what I call. Excellent service I never had to visit a dealer it was just like… ordering a pizza, thank you to CJ the salesman and the finance manager Gerardo for all your help. I love my new truck and will be purchasing all my new vehicles from this dealership from now on.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Castle Chrysler Dodge Jeep Ram of Naperville! Please don't hesitate to reach out if there's anything additional we can do for you.
Dodge Caravan
by markrlong on 06/20/2023When in for routine service - received same with recommendation for those requirement that where not needed and for other issues - quick, effective and no issues.Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
2023 Ram 1500 Laramie
by Brian G on 06/17/2023Great service from the sales representative Leslie Lopez. She assisted us in the selection of over 100 trucks on their lot. While other dealerships are suffering from inventory shortages, Castle had a selection to choose from of over 100… trucks. We visited 3 Ram dealerships. After visiting other dealerships with limited inventory, we were able to select the truck we wanted. There was a blemish on a seat that was noticed when we took delivery. Leslie made it right, and it was taken care of with no issue or concerns. They did great work in taking care of my concern, which maybe I was over concerned but that didn't bother them. They took care of us. Besides Leslie, others involved in our purchase who were great to deal with and very professional. Tony (sales), Nick (service) Eric Woodall (finance). I will refer family to this dealership and return in my next vehicle purchase.Hi Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Castle Chrysler Dodge Jeep Ram of Naperville! We are always more than happy to assist you if anything else comes up. Take care!
Mr
by James Will on 06/16/2023there was no wait time for my appointment, my car was clean when they finished, and I was satisfied with the work that was done.Hi James, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Paint corrosion
by Tom & Paula on 06/15/2023I tried to contact the service department and they kept avoiding talking to me. I had to go through Chrysler Customer service and they finally got an appointment. The repair was good but they didn't do a good job matching the paint.If you would be so kind as to reach out to Mario Giannese at 708-415-8351, he would be happy to assist you. Thankyou and have a great day!
6 months service inspection
by HankMook on 06/13/2023Came in for my 6 months inspection. Had oil change and rotate tires. In and out in about an hour max.Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Cap too tight???
by Jeep Owner on 06/13/2023Came in for oil change. Service tech said the cap was too tight and they didn’t want to risk it breaking off. Their attitude felt like they hadn’t tried - felt dismissive. Left without having the oil change done (although they did reset the… “oil life” setting on my car - ugh! Why did they do this without performing the oil change??). Told my neighbor, who is a mechanic, about this. He opened the hood and was able to get the cap off with very little problems.Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (630) 864-6592 to speak to our manager directly.
Excellent service
by Ramono007 on 06/10/2023Sales person answered all the questions I had and made the process of buying new car quick and easy.Hi, we are glad we could help! We look forward to your next visit! Take care!
Nicklas
by Nicklas on 06/09/2023It was good, took a little longer than I thought it would.Hi Nicklas, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Castle Chrysler Dodge Jeep Ram of Naperville
2015 Town & Country Transmission
by JPR2015T&C on 06/05/2023We had an excellent experience. After confirming our participation in the MOPAR lifetime warranty program, Castle Chrysler scheduled and completed the work in short order. The vehicle is like new again and we expect to get many tens of… thousands of miles more out of it.Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Manager
by BrianRuss on 05/30/2023The manager Paul was very helpful and the technician Mike was very knowledgeable.Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
jeep
by newjeep on 05/27/2023service was efficient, thorough, and issues resolved. Quality workmanship.Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
A great service experience!
by BobsJeep on 05/25/2023The service was an oil change and tire rotation. Job done in about and hour. And every thing is OK. Loved the car wash, looked like wax was used and the tires looked like they were cleaned too. A very good job, great service.Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Service for check engine light
by Lynette on 05/24/2023Very nice! Staff, especially Joe,was friendly and knowledgeable! Kept me informed with each step.Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
2nd Jeep Wrangler recall for frame bolt
by Jillybean on 04/20/2023Super easy fix to remove the bolt. Was in and out in under an hour. Great work. No issues.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Great experience dealing with Castle Chrysler Dealership
by ShawnBH on 04/15/2023I have been leasing trucks from Castle for over 10 years. Recently I switched from Chevy to Dodge. Castle Chrysler took care of me quickly and was able to get me into my next lease without a problem. Everyone there was very helpful. I… would recommend Castle to anyone looking to avoid the high pressure stereotype that comes with vehicle salesHi, thank you for taking the time to let us know how we did. We hope you have a great day!
Used car purchased from Castle
by Scott Neidig on 04/02/2023The salesman we delt with was C.J. Abdin. He was great and very easy to tall with and I believe he worked hard on our behalf. He was able to answer all of our questions. We felt we were treated fairly and have no complaints. We met with… Nate Swanson for the financial part for the sales and he was also very personable and helpful.Hello Scott, we're happy you found our staff to be so supportive during your experience here at Castle Chrysler Dodge Jeep Ram of Naperville. Please let us know if there is anything else we can do for you; we are more than happy to help!
Castle Ram
by Zamenn7 on 03/26/2023After having my work vehicle for 5 days the service department said they did not have time to fit my vehicle in for service. I would not recommend this service department to anyone.Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (630) 864-6592 to speak to our manager directly.
Ram 1500
Jeep Grand Cherokee
Jeep Grand Cherokee L
Hi Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Castle Chrysler Dodge Jeep Ram of Naperville! Thanks again for the recommendation, and have an amazing day!
by Megan Reid on 10/11/2023