Castle Chrysler Dodge Jeep Ram Naperville
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Cap too tight???
Written byon 06/13/2023
Came in for oil change. Service tech said the cap was too tight and they didn’t want to risk it breaking off. Their attitude felt like they hadn’t tried - felt dismissive. Left without having the oil change done (although they did reset the “oil life” setting on my car - ugh! Why did they do this without performing the oil change??). Told my neighbor, who is a mechanic, about this. He opened the hood and was able to get the cap off with very little problems.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Harrick Newman on 06/19/2023
Dealer Response
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (630) 864-6592 to speak to our manager directly.
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