Phillips Chevrolet of Lansing
Customer Reviews of Phillips Chevrolet of Lansing
Review type:
Chevy
by Cheryl S on 03/21/2025updated 03/28/2025Chris Collier, always very helpfulCar service
by Mybestplace on 08/20/2024Very efficient, appointment was honored timeously and I was able to proceed to work without delaysWe're glad everything was completed quickly and to your satisfaction! Thank you for taking the time to leave a review. We sincerely appreciate your business. Happy motoring!
Not satisfied
by MISS....E on 04/30/2024I brought my car in for 60k service and because the engine light came on. I ended up getting a $80 oil change with NO tire rotation because that's extra now. Also since the engine light wasn't on the tech said it was nothing he could do.… Well I left mad because I felt like I was blown off. An hour later the light came on, I called back to let them know this and they told me to bring the car back. A different tech assisted me and told me "my engine was bad, I wouldn't ever pass emission test, he's seen people drive with the light on for years and the cost would $10000 to fix but they don't make my engine anymore. My car has only 56 thousand miles on it and is only 8 years old. If my engine is bad then Chevrolet sold me a bad car to begin with. No engine should be going out at 56k miles.🤬🤬🤬We are trying to find your contact information so a Manager can call and discuss your concerns. Please email your contact information to gina@phillipschevrolet.com so we can have a Manager reach out to you. You can also contact Vince Collaro, our Service Manager, at 708-474-0000 x417.
Great Customer Service
by Cherrie B. on 10/13/2023Christopher is an outstanding young man. His professionalism, attentiveness and overall presence is what businesses are lacking today. I thank him and Vince for their care, concern and assistance. I am very appreciative of an establishment… that rights their wrongs and understands customers are what keeps them in business(Vince). I am a long time customer and because of today's visit our lasting relationship will continue! "Thanks again Chris & Vince!!!"Thank you for taking the time to write a review for Phillips Chevrolet of Lansing! We appreciate you highlighting our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you. Happy motoring!
Unsatisfied
by Paul41956 on 04/04/2023I brought my Tahoe in for 3 main concerns. 1. Recall for air bag 2. Oil Change 3. Headlights would not come on. When I checked in and the tech turned on my lights I noticed my headlights came on which was surprising since… they had not been on in 2 weeks. After I left I checked my lights again and they were not coming on. I saw on my receipt that a part was changed for the air bag. I also saw the air bag warning light was still on. I returned inside back to the service department and was told the warning light was not checked and had nothing to do with the recall, which makes no sense. I was also told they would be happy to check it if I wanted to bring it back in. In conclusion im still showing air bag warning light and still have no headlights. Therefore I can't see how I can claim this was a pleasant experience.Thank you for reaching out to us regarding your recent service visit. The air bag recall that was performed on your vehicle only replaces the passenger side air bag located inside the dashboard above the glove box. You have several other air bags and sensors in your vehicle that can also cause the air bag light to be illuminated on the dash. Vince, our Service Manager checked over the diagnostic trouble codes report from your check-in and saw that you had several air bag codes stored for the passenger presence module which is in the passenger seat bottom. Vince emailed you and attached the photos of that report. We do not see any mention of the headlamps being inoperative or you authorizing/paying the diagnostic fee of $249.95 for us to inspect your headlight system. If you would like to move forward with getting the electrical issues diagnosed on your vehicle please contact Vince at 708-474-0000 ext 417 and he will do anything he can to help.
Rain guards
by Valt21313W on 03/26/2021Rain guard were not put on properly. In fact one came off as I awaited the time like I was told to not utilize the windows. Trying to contact service to inform them of the matter has been a challenge. I’m just going to ride up there without… an appointmentWe apologize for your experience at Phillips Chevrolet of Lansing not going as it should have. We want to make this right.Our Service Manager would like to discuss your concerns. Please contact Vince our Service Manager at 708-474-0000 ext 417 or Vincent.collaro@phillips chevrolet.com. He had advised that the rain guards are under warranty and is waiting for you to contact him. We look forward to hearing from you.
Customer
by Justin Ryan on 02/04/2021I paid for an oil change and tire rotation on my Colorado. I realized after I left they did not rotate my tires which is was part of the service.Thank you for talking with our Manager to discuss your concerns. We do not want you to be any less than completely satisfied. Any time you need to, feel free to contact Vince our Service Manager, 708-474-0000 ext 417. We appreciate your business. Happy motoring!
Car repair
by Curtis C on 04/21/2020The work was done with in a reasonable amount of timeThank you for taking the time to write a review for Phillips Chevrolet if Lansing! Your business is very much appreciated. Happy motoring!
Great Service
by apabey1 on 09/16/2017Tim Dotson was amazing! it was a pleasure working with him!Happy lady!
by malibuhappy4 on 10/04/2015I needed a car pretty quickly because mine was having issues. After reviewing options on the internet, we headed to Phillips Chevy -- where we met Ron Warren. What a great guy! After explaining to him exactly what I wanted, he went to… work for me --and made it happen! It was a very relaxed friendly atmosphere -- even had a few laughs!! Ron said his goal was to make my car buying experience a happy one, and he succeeded.Excellent Customer Service
by lu2296 on 07/22/2015The experience of buying my first car at Phillips Chevrolet was a very pleasant experience! Richard Samaniego was an excellent sales person, patient and knowledgeable and was also concerned about my needs for a comfortable payment. Overall… their customer service is incredible!
Chevrolet Trax
Chevrolet Equinox
Chevrolet Trailblazer
Your loyalty means so much to us and we're so happy to have earned it. Thank you again for taking the time to write about your positive experience with us. We will pass your kind words on to Chris. Happy motoring!
by Michael Maheras on 03/31/2025