Advantage Chevrolet of Hodgkins
Customer Reviews of Advantage Chevrolet of Hodgkins
Review type:
New colorado
Sandra1
by Sandra 1 on 05/08/2025My experience with this dealership is amazing the staff is always up front with me, keep up the great job.Thank you so much for your kind words, Sandra! We're thrilled to hear that you had an amazing experience at Advantage Chevrolet of Hodgkins and that our staff has been up front with you. We appreciate your support and look forward to serving you again in the future! Sincerely, Mo Muhsen General Manager mmuhsen@advantagedealer.net 708-215-2403
Oil Change - Wheel Alignment-Oil Leak-Brake Repair-Oil Leak Cont.
by teramasseu on 03/24/2025I've had better experiences. However, on Feb 10, 2025 I came in for a scheduled oil change. Upon arrival and initial inspection it was suggested I get new spark plugs and an alignment. All this before my vehicle was taken in the back to be… serviced. Once my car was taken to the back, after a short while I received a video inspection stating that I had a small oil leak and that I should bring it in for an oil leak diagnosis-soon! The video also stated that I would be needing new brake pads and rotors on all 4 wheels within the next month Patryk states. This was my quickest visit since I've been coming here for nearly 20 years. 30 minutes, I was in and out. I was charged more money for an alignment, which by the way, my car doesn't drive any different. So, I'm doubting it was actually done. $99.45 out of pocket. Looking at my payment invoice there was no mention of the small oiI leak or need for a diagnosis for my next visit. I only know this information based on the video inspection. Patryk, checked me out, took my payment, walked me to my car, which was not cleaned. Normally staff would run it through the wash, not on Feb 10, and it was not that cold outdoors. I was truly shocked that I had a full oil service, equipped with an alignment in less than 30minutes. I left Advantage Chevy, feeling like my services were incomplete. And then over the course of the following days and week(s). I watched my oil monitor go from 100% on day one to 98% on day two to 96% on day 3. I called in for a follow up appointment for the oil leak diagnosis as my monitor was steady dropping and there was a burning smell occasionally. The young lady in the service department booked me for an oil leak diagnosis and scheduled me for brake repair service as well. On March 11, I bring my car in for an oil leak diagnosis and brake pad and rotor repair. Immediately the service salesman mentions I should should get the brake flush along with new pads and rotors. The service reps attention was more on brake repair than the slow oil leak I had. He told me it would be some hours before they were finished, I was prepared to wait, no problem checked in at 7:20am out at 11:50am. I did not receive a video inspection as I normally do, Owen my service rep, said the technician saw leaking but could not find the source, my breaks are done and I'm good to go. So, I paid for an oil change 1 month ago, the next day the oil monitor starts dropping, I'm told not to focus on the monitor, yet there is clearly leaking, no one could find where it's coming from, I'm losing oil each day, and they didn't even think to top my oil off as I had just had an oil change. Yes, I'm ranting and am disappointed, I don't have money to waste. My car is not driving at it's full potential and to top it off my brand new brakes are squealing. They were not squealing before I took them in for new rotors and pads. A sign of the times you pay more $$$ for services and get less than quality workmanship. I've always been a believer of going to the dealership with your car as their mechanics and technicians are supposed to be trained experts on the brands make and models. All I seem to get lately is someone trying to up sale me on buying additional services and not focusing on why I came for service in the first place.Thank you for sharing your experience with us. We appreciate your long-standing loyalty to Advantage Chevrolet of Hodgkins over the past 20 years. I understand your concerns regarding the oil change, inspection process, and the subsequent issues you've encountered with your vehicle. Your feedback is valuable to us as we continuously strive to improve our service quality. I encourage you to reach out to me directly so I can address your concerns comprehensively and ensure that your vehicle receives the attention it needs. We want to provide you with the best service possible and restore your confidence in our team. Thank you again, and I look forward to hearing from you soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539
Loyalty
by Loyalty on 03/07/2025I used them twice and up until this episode of not getting my referral money after purchasing 2 cars in 3 months I have decided I will not use them in the futureThank you for sharing your experience with Advantage Chevrolet of Hodgkins. I appreciate your feedback and encourage you to reach out to me directly so I can address your concerns and work towards a resolution. We value your business and hope to improve your experience in the future. Sincerely, Mo Muhsen General Manager mmuhsen@advantagedealer.net 708-215-2403
Wonderful Overall Experience in Service and Owning Since 2007..
by Shay Green on 02/26/2025Good and Professional..Will Keep you Riding GOOD! Update February 2025: A1 customer service hands down!!Thank you for your kind words, Shay! We're glad to hear that you had a good experience at Advantage Chevrolet of Hodgkins. Your satisfaction is important to us, and we look forward to keeping you riding smoothly in the future! Please let us know how we can assist you again. Sincerely, Mo Muhsen General Manager mmuhsen@advantagedealer.net 708-215-2403
The Best
by Ladyred on 08/04/2024updated 08/14/2024am absolutely blown away every time I come here I am greeted by all staff that’s passing by. Everyone is so happy and friendly customer service is amazing especially Jeffrey Serwas he walked me through the whole process of what’s going on… with my car what needs to happen with my car how I can pay he even introduced me to Sunbit and using my reward points he really made me feel happy confident and proud to be a customer of advantage Chevrolet Hoskins, I would never go any other place but here he truly deserves a gold medal. He didn’t even look down on me or make me feel bad for asking about other payment options. I am extremely happy Will definitely Highly recommend this place to anyone.Thank you so much for your wonderful review! We're thrilled to hear about your positive experiences at Advantage Chevrolet of Hodgkins. It's fantastic to know that our team, especially Jeffrey, provided you with such exceptional service and made you feel confident and valued as a customer. We truly appreciate your recommendation and look forward to welcoming you back soon. Thank you for being part of the Advantage Chevrolet family! Sincerely, Mo Muhsen General Manager mmushen@advantagedealer.net 708-215-2403
New colorado
by Miguel M on 04/30/2024I dont go anywhere else for my cars I have bought my last 3 cars from here and have had friendly people good deals and good interactions.Miguel, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Advantage Chevrolet of Hodgkins. I can’t wait to see you for your next servicing appointment! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net
Service your car somewhere else !
by Honesty on 03/21/2023It took them 5 weeks to fix my car and when I got it back it was making noises and still making noises that the dealer couldn’t explain nor fix and to top it off my car has scratches and it’s dirty inside, just careless !We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net
Excellent Service Department
by FCHernandez on 01/10/2023Great service, Patrick was fabulous, he kept me informed verbally, even checked on me a while I was in the lobby waiting for the repairs. This comforted me and enhanced my patience and made me feel special. The mechanic video and the… texts are excellent, as they also kept me updated and the mechanic video also informed me of others items of concern, such as the brake fluid needs to be flushed. I give service, and Patrick, an excellent rating and i certainly will be back when my truck needs repair or maintenance.Thank you for sharing this great feedback with us. I feel our service department is what makes Advantage Chevrolet of Hodgkins special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net
Advantage Chevrolet is Great
by Amyg0228 on 09/14/2022The folks at Advantage Chevrolet are top notch. They assisted us in tracking down and purchasing a new truck. I recommend them to anyone looking to buy a new carWe cannot thank you enough for your wonderful review of Advantage Chevrolet of Hodgkins and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396
Mr. Anthony ziko
by Anthony ziko on 08/21/2022Mike Armstrong is great I’ve been doing a lot of business with advantage Chevrolet in Hodgkins I purchased four vehicles from them including my brand new Corvette couldn’t be happierReviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396
Service team
by AnaAlek on 03/22/2022Service team at Hodgkins Advantade is spot on. They have been servicing our cars since 2010 and I will never consider going elsewhere. Great job guys!Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net
good communication
by Monique on 01/11/2022Len did a great job answering my questions and providing great service.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396
Oil change
by Alfonso on 05/30/2021Everything was fine except they did a terrible job washing up the car.We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Len Paluch | lpaluch@advantagedealer.net
Quick service
by Christina on 05/15/2021Purchased a 2021 Chevy Trax that had a slow leak in a tire. They patched it & washed it for free.Christina, we are glad to hear you enjoyed your recent visit to our service department. At Advantage Chevrolet of Hodgkins ​we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Len Paluch | lpaluch@advantagedealer.net
Silverado
by arlorain on 09/09/2020Never expected to get the truck that I wanted but the staff was so helpful.. thanks chevyThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Krystal Roberts | Director of Variable Operations | 708-215-2530
Advantage Chevrolet in Hodgkin's, Illinois
by Kjsgateway on 12/20/2019Great inventory, knowledgeable employees, friendly, and considerate.Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Krystal Roberts | Director of Variable Operations | 708-215-2530
Customer Service
by Lester H on 01/08/2019Excellent service and very friendly staffWe appreciate the kind words, Lester. We look forward to seeing you again in the future! Sincerely, Len Paluch | lpaluch@advantagechevbb.com
Horrible experience attempting to buy a used car
by Justjered on 12/06/2017Found vehicle online spoke with Britt and explained we have our own financing and just need to send details to our bank and have check sent to the dealership and provided the loan approval email from our banker. We were told come get the… car Saturday and start out on our 3 hour drive. Get a call from Dan Rekstad the internet sales manager that he wants to do a back up loan and we turn around halfway through our 3 hr drive. Long story short they didn’t get a approval due to some stuff in our current credit (which we told them up front) which is why we used our own bank at a rate of 3.14%. On Monday I tell Dan that the check is in the mail and ask what do I need to do to have the car held for 2 days. I offered to pay $500 down to hold it. He told me he had to talk to the used car manager Joe. After calling him 3 times (since he neglected to call me back all day) I get an answer finally and am told if I provide them a copy of the check, they will hold our car for us. Dan calls me back the next day and says they have someone looking at our car and they won’t hold it until the check comes in. After I have already paid overnight fees for ups shipping from Washington to Illinois. I call and speak to Joe the used car manager who proceeds to tell me that they had a customer lined up since last week to buy the car and was waiting on the dealer to get them the financing before it sold. As well proceeds to tel me that it doesn’t matter if you have your own financing, have to buy airplane tickets to fly in from out of state or even driving from out of state to buy a car, until the deal is signed on the dotted line and funds are paid, cars aren’t held for anyone. Even multiple time repeat buyers are treated like they are just saying they want the car but are expected to stand them up. At 930 last night I get an email from Dan asking me to call him at some new number in the morning. I simply reply and get told the deal is finalized on our car with someone else despite doing everything these guys asked. Lied to, manipulated, lied to again and again. This is a perfect example of why this dealership has 1 star ratings over and over and over all over the internet. Thanks for wasting my time, my money and disappointing my wife by telling us the car is ours and held and selling it out from under us as the check is being delivered. I’ll avoid you when looking for a different car and make sure anyone considering you is aware of how poorly you treat customers. Your reviews speak for themselves.I apologize that you felt your recent experience at Advantage Chevrolet of Hodgkins was less than pleasing. It's my goal to help resolve this matter while demonstrating the importance we place on providing excellent customer service. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. I look forward to hearing from you. Sincerely, Krystal Roberts | Director of Variable Operations | 708-215-2530
Outstanding Service
by Voodooman on 04/21/2017Rick Hiller the service representative was excellent. Rick went above and beyond to make sure everything was done properly to my 08 Z06 Corvette. After the maintenance service was done to my vehicle it was parked outside waiting for my… arrival. It unexpectedly started to rain and Rick actually had someone bring my Corvette back into the shop so it wouldn't get wet! That's what I call total commitment to keep a customer happy! Outstanding! Thanks Rick!Thanks for taking the time to leave us this great review. We appreciate your business, as well as your kind words about the way Rick treated you and your Corvette. Please be sure to let us know if we can do anything else for you, or if you have any questions about the work that was done. Take care until we see you back in again! Regards, Jason Roberts | jroberts@advantagechev.com
Be Wary of their Finance Department
by Brian_S on 03/07/2017I recently (in January of 2017) purchased a car from Advantage Chevrolet of Hodgkins. I was satisfied with the car, the price, and the sales process. It was a slightly used Chevrolet Malibu and it has been a great car to over the past… couple months. However, I traded in a car with an outstanding loan balance and the dealership kept slightly over the total I owed on the car to pay it off. They would reimburse me the difference when the car was paid off, they said. However, they took around 30 days to pay off the loan balance on my car so I had to make an additional payment on a car I no longer owned (while it was listed for sale on their site, in fact). When they paid off the balance of the initial loan, they owed me a balance of $364 because of the additional payment. Here's where the one star comes in: multiple emails and phone calls over the past couple weeks have been completely ignored in regard to this matter. While the sales process, pricing, and product were good, I can't recommend doing financing business with this company because they are either thieves or disorganized and unresponsive. Lesson learned.Brian, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I am sorry to hear for the inconvenience that you experience. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Krystal Roberts | Director of Variable Operations | 708-215-2530
Work done in timely manner.
by mister2cv on 01/27/2017I've been a customer for several years. This service visit was the fastest turnaround yet. Very well pleased with the service and pleasantness of the staff.Thank you so much for the wonderful review of your experience at Advantage Chevrolet of Hodgkins. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your loyalty and business. We will be there for you for many years to come. Sincerely, Krystal Roberts | Director of Variable Operations | 708-215-2530
Miguel, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Advantage Chevrolet of Hodgkins. I can’t wait to see you for your next servicing appointment! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net
by Advantage Chevrolet of Hodgkins on 05/02/2024