Advantage Chevrolet of Hodgkins

I recently (in January of 2017) purchased a car from Advantage Chevrolet of Hodgkins. I was satisfied with the car, the price, and the sales process. It was a slightly used Chevrolet Malibu and it has been a great car to over the past couple months. However, I traded in a car with an outstanding loan balance and the dealership kept slightly over the total I owed on the car to pay it off. They would reimburse me the difference when the car was paid off, they said. However, they took around 30 days to pay off the loan balance on my car so I had to make an additional payment on a car I no longer owned (while it was listed for sale on their site, in fact). When they paid off the balance of the initial loan, they owed me a balance of $364 because of the additional payment. Here's where the one star comes in: multiple emails and phone calls over the past couple weeks have been completely ignored in regard to this matter. While the sales process, pricing, and product were good, I can't recommend doing financing business with this company because they are either thieves or disorganized and unresponsive. Lesson learned.