Advantage Chevrolet of Hodgkins
Customer Reviews of Advantage Chevrolet of Hodgkins
Review type:
New colorado
Warranty Work
by domdataman on 11/19/2015The experience at the dealership itself was very good. Despite the fact that we were not too impressed with needing to bring the car in for repairs at only 56,000 miles. The service staff and everyone else were very good.We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Warm regards, Krystal Roberts | Internet Director | 708-215-2530
10/22/2015 A day to remember
by Hipriestessluv on 11/16/2015Thursday, October 22nd, 2015 I was driving my 2007 Chevy Malibu to work. I had just merged onto the expressway when my steering wheel locked up and a power steering warning flashed across my dashboard screen. When it was safe to do so, I… pulled into a gas station popped the hood and googled 2007 Chevy Malibu power steering and then discovered a recall. I took my car to Advantage Chevy of Hodgkins because it's close to my job. While I was there I was given some information about their trade in program. I didn't plan on getting a new car but it would be nice, considering my 2007 needed tons of work and I was still paying a car note on it. So I let them run the VIN and my heart sank, I was driving a junk car that was dangerous for myself and my family. I'd been driving this car for 2 years and I had 2 more years to pay it off. They ran my credit and I was able to drive off in a 2015 Chevy Malibu with 15 miles. This is my first new car purchase and the process was painless. Joe C.has been a great advisor and he checks to make sure things are working out for me. Dennis was the sales manager that got my car note lowered and my APR is lower on this car than my previous vehicle. This has made my life easier.Congratulations on your new purchase! I hope you are continuing to enjoy your 2015 Malibu! It's wonderful to know you feel confident in your decision to choose Advantage Chevrolet of Hodgkins as your dealer. It is imperative to us that we make the car-buying experience seamless and efficient and I am glad that Joe and Dennis were able to provide that. Be sure to visit us on Facebook for access to our unbeatable coupons and specials offered to our likers! Respectfully, Krystal Roberts | Internet Director | 708-215-2530
Treated like a priority
by llobrien_969 on 06/08/2015My car was towed to Advantage and Jose was welcoming and helpful. Not only did he write up my presenting crisis, but added the 2 recall issues to the service write up. I felt like a priority and not an inconvenience, since my arrival was… not on the service department agenda. Jose offered to have me driven somewhere if I needed, and offered a courtesy car if the repairs took more than a day. I elected to walk around a nearby shopping center and when then porter saw me walking back he told me that I didn't have to walk, which I thought was so sweet and thoughtful. My car was returned fully functioning, with my overheating issue and the recalls fixed, and washed within a few hours-far exceeding my expectations. Jose reviewed the work done with me. On a different note, the facility was clean and appeared organized. The wait area was also clean and comfortable. Everyone I saw or worked with presented in a very professional and courteous manner.Thank you so much for this great review and star rating! I am pleased to hear that Jose was able to exceed your expectations. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Advantage Chevrolet of Hodgkins is all about. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Krystal Roberts | Internet Director | 708-215-2530
Great experience
by Mortega1005 on 04/29/2015The thought of buying my first car was nerve wrecking. Walking into Advantage I felt like family, everyone greated me with a hello and asked if I needed anything. My sales person Chris had great knowledge on my 2014 Chevy Cruze and… answered every question I had. I am so happy with the experience I had with advantage and think anyone who wants to test drive a new car should stop in and see Chris For a great experience.Thank you so much for your terrific review about our dealership. We appreciate the kind words about our staff Chris at Advantage Chevrolet of Hodgkins. We have always had a family mentality here and always will. Customer satisfaction and world class customer service is our number one goal, and we are pleased you feel the way that you do. Congratulations on your first car! We look forward to seeing you again at your next visit! Warm regards, Krystal Roberts | Internet Director | 708-215-2530
best experience
by angelica4 on 06/02/2010i went in not knowing whether or not they could get me approved and how i would i be treated because my credit rating had dropped...not only did they try and help me they called the bank in front of me and asked them to finance me at a… better rate so that i could get the car in my budget. i got the car i wanted at a price i could afford. AngelicaDon't buy here, crooked salespeople
by dbanach on 06/23/2008Stopped in on a Saturday to look at some vehicles we saw on the website. We negotiated and couldn't reach a price, which is fine. Salesperson called up on Monday and said they couldn't match the price I asked for but could meet me in… between the last price they quoted and the price I was asking. Went back in and they offered me more for my trade but also jacked up their asking price saying they never offered anythin lower after saying the earlier price on the phone. Crooked people, I will never go back.gWonderful
by rgrzyb on 01/12/2008I brought my 200g Chevy Impalla SS to this dealership after lack of service at Webb Chevrolet in Oak Lawn (see their review). These guys are excellent. Prompt attention and follow-up to my needs as a Customer. I'd like to commend Mr. Casey… O'Connor, Service Consultant and Mark Rudolph the Service Technician for their Professionalism and Service. I would Highly recommend this Dealership. Rich Grzyb President Cygnus Construction, Inc Palos Hills, ILI recommend!
by ABasney on 02/20/2013updated 07/10/2025Great experience overall.Thanks for this great feedback of our dealership! I am pleased to hear you had a pleasant experience. Stop by and see us anytime! Sincerely, Krystal Roberts- Internet Director at Advantage Chevrolet
Thank you for chasing me away
by CAR_SHOPPER13 on 06/22/2013updated 07/10/2025Thank you for your deceptive pricing on the Equinox 1LT which I was ready to buy and ultimately chased me away. Your internet price of $24,445 suddenly jumped to $26,000 because you said I did not "qualify" for all of your bogus rebates and… incentives. You need to be straight up and not play the games like you did with me. Thanks to you I am now the proud owner of a 2013 Toyota RAV4 XLE. Thanks to you I will never consider a GM vehicle again. Oh, by the way, you used the same deceptive practice on a Traverse 1LT that I was looking at too, the price became inflated from $30,400 to $34,000. Anyone who is looking at prices online for this dealership needs to be prepared and have the strength to walk out when they try to screw you over with their phony pricing because they will offer you a much higher price than what you think you will be paying. It is a very deceptive practice that they use. Do not shop at this dealership.On behalf of the entire team at Advantage Chevrolet of Hodgkins, I would like to apologize for your experience. This type of customer service is unacceptable for our standards. We would like to further understand what happened as it helps us to grow as a dealership. Would you be open to contacting us at your earliest convenience? We look forward to hearing from you. Regards, Krystal Roberts - Internet Director kroberts@advantagechev.com
Great sevice
by kathycantu on 07/17/2013updated 07/10/2025Deena c. and all the sevice department were fantastic! And this survey is only for the service department! NOT the sales!Kathy, Advantage Chevrolet thanks you for taking the time to submit this awesome feedback. Deena, and the rest of our service team, take pride in their customer service abilities and will be ecstatic to hear you left our store satisfied. We are appreciative of your Five Star Review and recommendation. We thank you for trusting us with your service needs and if you ever need anything, just let us know! Make sure you LIKE us on Facebook and FOLLOW us on Twitter to take advantage of some amazing service specials for the future! Regards, Krystal Roberts - Internet Director kroberts@advantagechev.com
The FIRST question you should ask a dealer...
by travis2011 on 08/21/2011updated 07/10/2025In July 2011, I bought a Traverse from this dealer and I love the car. The buying experience was horrible. After spending 3 hours, mostly sitting around waiting, we agreed to price and I signed over title to my trade-in. At that point they… handed me a form they said was from the Better Business Bureau of Chicago to waive my right to a jury trial or ever bring a lawsuit against the dealer. They insist you agree to binding arbitration...and they pick the arbitrator! Even though I have NEVER sued anyone, I objected to waiving this right and the way it was presented. They said they would not sell me the car if I did not sign it, and I told them I would never buy another car or any service from them in the future because of this. I f it was just me, I would have walked and bought it down the street, but my wife was already in the new car and we both had 3 hours invested at that point, so I signed it. If this is the way they want to do business, they should be up-front about it and tell you when you walk in the door.Use the Steps to Make a Great Deal
by rainman22 on 06/27/2011updated 07/10/2025All the sales staff at Advantage were very professional. They answered as many questions online and by phone as possible between test drives. When I was ready to talk numbers, so were they, and worked with me to get the best possible… deal. Everyone was friendly; even the Service Deptartment answered all my questions about the car. Advantage has the best internet marketing plan/approach of all the dealerships I worked with during this "ordeal" :-) imho.Outright Lies
by bpearcy on 11/15/2011updated 07/10/2025I would never consider doing business at this dealership. I saw two different ads for the same malibu online. I chatted with one of their salesman online and asked about the price difference. I was told to bring in the lower priced ad and I… would recieve that price. I followed up three more times with emails and calls to verify this. I live over an hour away and called one last time. I told the salesperson that I had the financing and the down payment but I didnt want to show up and be told that I didn't qualify for a certain rebate or that the car had already been sold. I then asked If i show up will you sell me this car for this price and was told "YES SIR." I showed up about two hours later and got the runaround. I didnt qualify for $2800 in rebates, the hubcaps had been removed from the vehicle, and never did meet the salesperson I had talked to on the phone. I got two different stories on why I could not see her. These salesmpeople are out to get you for every dollar they can squeeze out of you and they have no problem telling you bold facede lies. I have filed a complaint with the Better Business Beareau. Spoke to Chevrolet Corp. Marketing, and even called the Hodgkins PD to see if this qualified as outright fraud. Don't do business here. Run, run as fast as you can to another dealership that might possibly have some small smattering of integrity!Dirty and Unscrupulous
by number13 on 08/01/2013updated 07/10/2025DON'T GO NEAR THIS DEALERSHIP! U HAVE BEEN WARNED!!! This sales department is the most immoral place to go and buy from. They will not honor all their rebates and cash incentives. They pull out the car's invoice and tell u how much their… losing on the deal. And??? Why would even bother to advertise below what u are willing to sell it for? U waste ppl time and lie about even having a sale!!!Not good
by kathycantu on 07/17/2013updated 07/10/2025False promise! for a gas card and a check for referring family members that bought cars there! No more referrals from me! And once we left with the car.. we got the runaround after that!!
Chevrolet Equinox
Chevrolet Silverado 1500
Chevrolet Blazer
Miguel, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Advantage Chevrolet of Hodgkins. I can’t wait to see you for your next servicing appointment! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net
by Advantage Chevrolet of Hodgkins on 05/02/2024