Customer Reviews of Ed Napleton's Kia Of Elmhurst
Review type:
Bring it on Down to Napoleon Kia
by 8meghan8 on 05/18/2015Vince Balachia at Napoleon's Kia of Elmhurst is the reason my family regularly considers disowning me! Heres the backstory: I was born and raised in the suburbs of Detroit, so my DNA is imprinted with the Big 3. I must also confess… that my grandparents worked for Chrysler and my dad currently works for Ford. Still, I absolutely love driving the Kia Soul and have been zipping around town in one model year or another since 2010. And, every one of them I have bought from Vince Balachia! Vince is a major factor in my loyalty to Kia despite any potential family conflicts. When I need a new ride, Vince is my go-to guy.Phenomenal experience from start to finish!!!
by WolfRunsFast on 05/13/2015I was in a terrible accident with a Semi Tractor with a dump trailer attached, totaled my vehicle so I was in need of a new vehicle. I went on Cargurus.com and Cars.com and typed in my selection as well as up to a 500 mile radius. I found… exactly what I was looking for at Napletons and called in. The young woman turned me over to David Escobar (salesman) and he did a phenomenal job from start to finish! He did everything to make my shopping/buying experience the very best from our negotiations to the delivery of the vehicle. Additionally, Leslie in F & I did an exceptional job as well, making sure I understood every detail of the purchase. Thank you Napletons Acura Kia for making me a very happy customer!So sorry to hear about your accident. I am glad you were able to find the vehicle you wanted to replace your old one. David Escobar is a real asset to our organization and I appreciate your feedback. Please let me know if there is ever anything I can do to help you and your family again in the future. Will Mulcahy, General Manager
Greatness
by tainat on 05/01/2015Kyle Gonzalez was a fantastic rep and handled us in a timely manner and satisfied all my needs, worries and concerns in getting me into my new 2016 Sorento. couldn't of asked for a different rep to handle my needs,. When you think that… dreams don't come true well I'm a believer cause Kyle did just that he made my dreams come true and got me what I wanted and needed. I will recommend Kyle and your company to friends and family.Thank you for the kind words. Serving friends and family is always the best way to do business. Kyle is a very hard working employee and we are happy to have him as part of our team. Please let me know if there is ever anything I can do to help you and your family again in the future. Best wishes, Will Mulcahy, General Manager
Good People
by NinaRawls2011 on 04/28/2015Really good service even though I was there much longer then expected they made sure I left with a nice vehicle and really took care of me.Thank you again for allowing us to earn your business. I hope you are enjoying your new vehicle. Please let me know if there is ever anything we can do for your and your family in the future. Will Mulcahy, General Manager
Ford Escape
by Chelle3531 on 04/27/2015I recently purchased a Ford Escape from their used cars inventory. Kyle Gonzalez was the salesman who helped me. He's amazing! Very friendly, professional,courteous and patient. He actually cares about the vehicle your purchasing, and… wants to make sure it will meet your needs.We are so happy to hear that you were pleased with your experience. Kyle continues to not just earn a persons sale, but earn their business! Thank you for sharing and if there is every anything we can do to help you and your family again in the future, do not hesitate to call 630-782-9300. Thank you again and I hope you enjoy your Escape! Will Mulcahy, General Manager
Great job
by Elay87 on 03/31/2015I like my new car, Im gladly thank you for all your hard work you've done for me. I know it was difficult for my problem , but here you all tried your best to work it out. Thank you so much. Ilol be coming back soon to get another one for d… future.We are happy to oblige! Let us know if there is ever anything we can do to assist you or your family again in the future. Thank you again and I hope you enjoy your new vehicle. Will Mulcahy, General Manager
Kia Optima Pawel Greatest salesman
by Georgetijerina on 03/18/2015updated 03/30/2015I recently went to elmhurst Kia to see what types of lease options they had. This is the second vehicle I have purchased from here and once again my experience was fantastic. Pawel was extremely helpful and polite. He answered all of my… wife's and I questions. He showed us all the details of the vehicles that we looked at and he helped us choose the best one for me and my family. He worked diligently to find all discounts he could to get us the best deal and get us a car within our budget. My experience during this process was amazing and easy and I will definitely be a returning customer for my future vehicles.Thank you for sharing your experience. We are happy to have Pawel as part of the Napleton family, he is dedicated and consummate professional. Please let me know if there is ever anything we can do for your and your family in the future. Will Mulcahy, General Manager
great experience
by phyllisarm on 03/18/2015I just purchased my first new car and I am nothing less than pleased I returned to Ed Napleton because of the great experience I had whenever I brought in my Kia Optima for repairs I had previously owned a used (4 years old )Kia Optima. It… was still under warranty for some repairs. Each time that I came in for service I was happy with how fast and thorough they were and reasonably priced. So when it was time for me to consider buying a new car, I had received a letter in the mail for pre- approval. Looking at their website also encouraged me to come in. When I arrived , I was greeted at the door and felt welcomed and attended to by all of the staff, not just Vince who helped me. I didn't expect to buy a "new" new car, just new to me. The prices and incentives that they gave me made me excited to hand over the keys to my Mercedes Benz. I have more updated features and the confidence that being the only one to own this car there will be no surprises. I will be returning for my scheduled services in the future.Congratulations on your first brand new car! Thank you for giving us the opportunity to continue serving you and your family. If you ever have any questions or concerns, please feel free to call anytime at 630-782-9300. Thank you again and look forward to serving you again in the future. Will Mulcahy, General Manager
Most Horrible Ever
by trulyblessed33 on 01/31/2015Oh where to begin..... starts off with 4 hours of completely unnecessary "negotiating" when we made it perfectly clear what we could afford. The it took two weeks to even find out if a bank would except us for a loan. We called over and… over and over again only to get put on hold, hung up on and never called back when we left messages. When we did finally get a call back all we got was excuses as to why everything was so messed up When the car was taken for a test drive and it pulled very hard to the right, told them the only way we would buy the car was if they fixed it. They told us it was only the alignment and that they would fix it. That they didn't put UNSAFE vehicles in their lot. Yet while we were still waiting for the response from the finance department my husband discovered that due to the alignment being so bad the threads were actually showing on both back tires. That is extremely unsafe (that is a blowout waiting to happen). My husband then had to make the appointment for the cars alignment to be fixed and the tires to be replaced they also discovered the brakes we also bad on both sides. So this was at least 2 major unsafe things on the car that needed to be repaired, even though they inspect all their cars because they don't have unsafe cars on their lot. (yeah right). When the repairs were finally competed the steering wheel would still shake when doing over 60 and he explained that to them but was told that can be normal right after an alignment (which we both know is not correct) So my husband took the car to Firestone to have them look at it only to find out that the front rim is completely bent. So while the repair man at the dealership may have looked at the rear of the car because that was were we stressed was the main issue they never even looked at the front. If they had they would have noticed the rim was bent, and I don't get that because if there was all of that other stuff wrong with the car I would like to think that if it were me looking at the car I would have looked at the whole thing being they did such a poor job looking it over before putting it on the lot and now it's going to a person who is going to be driving it. That car was so completely unsafe that I just can not believe it. Our salesman was AWESOME but the problem was he was new so any questions about the car itself was always "I don't know I will look that up for you (but he never did) or "I need to talk to my manager about that" All and all from start to finish it took us about 3 weeks to get the car. 2 weeks of just waiting to find out if we were even getting the car (the whole time we were driving the car though) and then about another week while it was being repaired and its still not completely fixed. We have to take it in again. I am not a first time buyer this is our 5th time buying a car and out of all of my experiences this was by far the absolute worst. I will NEVER be buying another car from them again!!!!!!My name is Will Mulcahy, General Manager here at Ed Napleton's Acura/Kia of Elmhurst. I want to extend a sincere apology for the unsatisfactory experience you had with us. If there is ever anything I can personally do to help alleviate any of you your concerns or if you would like to discuss the matter further, feel free to call me anytime at 630-782-9300 or you can email me at Will@Napleton.com.
A Great Soul Experience
by DLEPL on 01/31/2015I bought my daughter a 2015 Kia Soul. The experience in buying this car from Ed Napleton and Garbhan Grant was a six star experience. This was actually my first purchase of a major item since being divorced after 20 years of marriage.… Thank you.Thank you for sharing your experience! Garbhan is a valuable member of our team and I am glad to hear he was able to make your time here enjoyable. Please feel free to call us anytime at 630-782-9300 with any questions or concerns. Will Mulcahy, General Manager.
Outstanding!
by KiaRio2014 on 01/20/2015Kia of Elmhurst is a top 5 star dealer. I purchased my Kia 2014 last March. The Kia team and vehicle has exceeded my expectations. The service is designed to satisfy and meet every need of the customer. Kia really value the customers. I… recommend this dealership!Thank you for the ringing endorsement. Napleton Kia try's to reach the highest level of customer satisfaction, I always say "happy customers come back". Please let me know if there is ever anything we can do to help you or your family again in the future. Will Mulcahy, General Manager
Fast, friendly and happy!
by algrieman on 12/26/2014We came in with a specific car in mind and walked out with it that day! Great customer service by all that we came into contact with. Fast and friendly, and left VERY happy! Would gladly recommend them and buy again from them!Thank you for allowing us to earn your business. We hope to be able to serve you and your family again in the future. Will Mulcahy, General Manager
Great Car and Great Service!
by ccoor on 12/19/2014I highly recommend anyone to consider Ed Napleton in Elmhurst, IL. I was in need of a vehicle and their staff was very helpful and informative with everything I needed and was looking for; they asked every question I had, and provided great… service on all the potential options I was able to choose on. Financially, they were very flexible and willing to work with my budget, and they even checked up with me after the purchase to make sure I liked the vehicle and there were no problems. I highly recommend this dealership to everyone, and I highly recommend getting a Kia from there too! Great car, and Great service.Thank you very much for the recommendation. Don't forget, we have a great referral program. If anyone purchases a car from us and mentions your name, we will send you a check for $100! Thank you again for allowing us to earn your business. Will Mulcahy, General Manager.
Great customer service
by nmb0671 on 12/02/2014I spoke with Karla in the sales department and she is on the ball with emails, phone calls she knows the inventory any question you have on a car, she knows it. I am telling all of my friends and family who are looking for anew or used car… to contact Karla at Ed Napleton.Thank you for letting us know that Karla was able to provide you with the highest level of service. If you ever have any questions or concerns in the future, please feel free to call us any time at 630-780-9300. Will Mulcahy, General Manager
Incompetent [non-permissible content removed]
by bellabutt on 11/12/2014Do not buy a car from Ed Napleton, Kia/Acura of Elmhurst. They are incompetent [non-permissible content removed] and don't care about your satisfaction after the purchase. A service guy stole from my mother's car. I paid to have my… windshield wipers replaced , waited for this to happen, drove away and they were not replaced. Had to bring my car back one week later for what should have been done when I paid for them. My Bluetooth is not working on my new Kia. Three attempts were made to fix it and it still does not work. My windshield/return oil-change sticker is always accurate but my mother's, who does not speak English, always has her return 2,000 miles early. My brother replaced the air filter himself prior to bringing in his new Kia for an oil change and was lied to when told it was filthy and needed to be replaced. One week after the purchase, my steering alignment was off and was told that it's because not all streets are completely flat. After insisting on speaking to a manager, an adjustment was made, confirming the alignment was off. After reporting the above (and other incidents), the general manager told me that I will not be compensated because I am only one unhappy customer of thousands happy customers.Please contact our Manager at (630) 782-9300 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Amazing Service
by dyasak on 10/31/2014David and John were awesome and I left with everything that I wanted and more. They found the perfect car for me and worked to make me happy. I would recommend everyone to go to Napleton Kia for a car.Thank you for the endorsement! We will be happy to take care of any of your friends or family. Feel free to call us any time at 630-782-9300. Will Mulcahy, General Manager
Bad service department
by laura84 on 09/10/2014In the service apartment is not good I didn't have a good experience and if I ever need a service I will definitely not take my car to Napletob KiaPlease reach out to us at (630) 782-9300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
A great experience as always!
by Usermark8088 on 08/20/2014I just purchased my second car from this dealership and it was very pleasant. I even recommended this dealership to my father who has also bought a car here.We always love to keep it in the family. If you or anyone else in your family ever need anything, do not hesitate to call 630-782-9300 and we will be happy to help. Will Mulcahy, General Manager.
Great place to get a car
by Vanem1 on 07/08/2014When u went in the guy that helped me name David was great I love how he explained everything about the car and explains everything great it's an agreat environment alsoThank you for your kind words. If you need anything please give me or David a call. Will Mulcahy, General Manager 630-941-4300
David E. and team
by Yenma05 on 06/25/2014Great service over all, I am 1000% happy with my services great deal on the new car. Everyone was very friendly and helpful. I am extremely happy with the services.Thanks for the kind review! I am glad that you enjoyed your time with David and if there is anything you need please give us a call! Will Mulcahy 6309414300
Great Experience for a First Time Buyer
by jessicab2 on 06/24/2014David E. and the Napletons Kia Team made my first car purchase exceptional. David's friendly, welcoming and no-pressure attitude was genuine and made me feel at ease.Thanks for the great review! I am glad David made your first buying experience exceptional and if you never need anything from us let me know! Will Mulcahy (630) 941-4300
At Ed Napleton KIA, we are not just about cars, but about the community and the complete customer service experience. We have been family-owned since 1931 when Edward W. Napleton started a small automotive-business on Chicago’s South Side. Since then, the Napleton family and automotive business have grown and expanded across the country, with more than 50 dealerships in five states. We have always been based on a simple premise: that hard work and common courtesy can make their mark and help our business and our customer's relationship thrive. In more than 80 years of business, that simple idea has never been proven wrong. We welcome you to our dealership, as we would welcome you to our homes. Welcome to the Napleton Family! Direct to Our Client Care Center: 630-782-9314
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Automated Car Wash
- English
- Bosnian
- Arabic
- Gujarati
Thank you for sharing your story with us. Vince is one of our best sales consultants and for 13 years he has been helping families find the right vehicle, for the right deal. Best wishes, Will Mulcahy, General Manager
by jstorr83 on 06/09/2015