Ed Napleton's Kia Of Elmhurst

Oh where to begin..... starts off with 4 hours of completely unnecessary "negotiating" when we made it perfectly clear what we could afford. The it took two weeks to even find out if a bank would except us for a loan. We called over and over and over again only to get put on hold, hung up on and never called back when we left messages. When we did finally get a call back all we got was excuses as to why everything was so messed up When the car was taken for a test drive and it pulled very hard to the right, told them the only way we would buy the car was if they fixed it. They told us it was only the alignment and that they would fix it. That they didn't put UNSAFE vehicles in their lot. Yet while we were still waiting for the response from the finance department my husband discovered that due to the alignment being so bad the threads were actually showing on both back tires. That is extremely unsafe (that is a blowout waiting to happen). My husband then had to make the appointment for the cars alignment to be fixed and the tires to be replaced they also discovered the brakes we also bad on both sides. So this was at least 2 major unsafe things on the car that needed to be repaired, even though they inspect all their cars because they don't have unsafe cars on their lot. (yeah right). When the repairs were finally competed the steering wheel would still shake when doing over 60 and he explained that to them but was told that can be normal right after an alignment (which we both know is not correct) So my husband took the car to Firestone to have them look at it only to find out that the front rim is completely bent. So while the repair man at the dealership may have looked at the rear of the car because that was were we stressed was the main issue they never even looked at the front. If they had they would have noticed the rim was bent, and I don't get that because if there was all of that other stuff wrong with the car I would like to think that if it were me looking at the car I would have looked at the whole thing being they did such a poor job looking it over before putting it on the lot and now it's going to a person who is going to be driving it. That car was so completely unsafe that I just can not believe it. Our salesman was AWESOME but the problem was he was new so any questions about the car itself was always "I don't know I will look that up for you (but he never did) or "I need to talk to my manager about that" All and all from start to finish it took us about 3 weeks to get the car. 2 weeks of just waiting to find out if we were even getting the car (the whole time we were driving the car though) and then about another week while it was being repaired and its still not completely fixed. We have to take it in again. I am not a first time buyer this is our 5th time buying a car and out of all of my experiences this was by far the absolute worst. I will NEVER be buying another car from them again!!!!!!