Customer Reviews of Ed Napleton's Kia Of Elmhurst
Review type:
Very easy
by Marirod12 on 06/24/2014I was very pleased with my purchase and customer service. I recently bought a 2014 kia forte and I love it. They worked with my down payment and helped me figure out how to use every button in my car! David E. was an awesome sales man and… explained everything very well!! Give him an A+++Good Experience - worth a visit. (ask for Vince!)
by jwhitker on 10/05/2008This is a very nice dealership, LOW PRESSURE, which is nice. We were allowed to test drive without the salesman which gives you a chance to feel more comfortable and stop to poke and prod the car to your hearts content. They want your… business and will be VERY competitive, not much haggling, after researching here at Edmunds, you have an educated figure, validating whether or not they are offering a good deal. I pretty much took their 'best offer', knowing that they didn't have much more to give. This also created some trust, knowing that they were not out to fleece me for maximum $$$. Got top dollar on my trade as well. The only negative was the wait for financing on our purchase in Feb, buying a new car is a marathon, not a sprint, when the deal is done, you want to go straight into financing, but this is a common wait at all dealers. They were VERY good at showing all the features of your new car before you drive off and want to make sure that you are COMPLETELY satisfied. We bought earlier this year and went back 6 months later for another potential purchase. Our salesman defintely remembered us. We didn't consider any other dealers, this was the only place that came to mind. We will be back.Thank you so very much for sharing your experience with us. It can take some time to get through the entire process but I am glad you are happy with your experience. Please let us know if you ever need anything in the future. Will Mulcahy, General Manager
We truly appreciate your feedback and are grateful you shared your experience. Whether it’s been a few years or just yesterday, knowing you took the time to support us means a lot. Thanks again!
Great first car buying experience!
by tballzz9 on 04/21/2014updated 06/03/2025Was not in the market to buy a car until my 1999 Nissan went down. I called this Kia location and David E. was more than helpful through the whole process. Even through all the construction and other distractions going on, he was more than… willing to help out. Great first experience buying a car...ask for David E. when going in.Thank you for the pleasing review! I am glad that you enjoyed your time with David and the rest of our staff. We love helping out customers in need and we strive to make the process as smooth as possible. I will personally let him know how happy you were with him and if you ever need anything let David or I know. Thanks again! -Will Mulcahy, General Manager will@napleton.com (630) 941-4300
Friendly and attentive, but not pushy or sleazy.
by Nudgewink on 04/14/2014updated 06/03/2025We bought a car because We needed to. I stopped at this dealer as I was on my way to another. We were really impressed with the quality of the car and wound up buying the Kia Sorento from Justin S. Justin was friendly and enthusiastic, but… not pushy. He answered all of my questions and concerns without making me feel as though he might be full of crap. He even followed me back to my house with the new car and helped my wife and me set up the Bluetooth in our driveway.Thank you for the great review! I am glad that you enjoyed your time with Justin and your time with the KIA Sorento. We strive to make sure that every visit is smooth and hassle free like yours was. Our salesman will always go above and beyond for our customers, even if that mean helping you right at home! I will personally let Justin know how happy you were with him and if you ever need anything let Justin or I know. Thanks again! -Will Mulcahy, General Manager will@napleton.com (630) 941-4300
Good experience
by Lachiqui_01 on 05/12/2014updated 06/03/2025This was my first time buying a car and it was a great experience, every one was helpful and courteous, I will definitely recommend David E. and the DealerThank you for the kind review! I am glad that you enjoyed your time with David and the rest of our team. If you need anything else please let us know! We are at your service! Will Mulcahy, General Manager will@napleton.com (630) 941-4300
At Ed Napleton KIA, we are not just about cars, but about the community and the complete customer service experience. We have been family-owned since 1931 when Edward W. Napleton started a small automotive-business on Chicago’s South Side. Since then, the Napleton family and automotive business have grown and expanded across the country, with more than 50 dealerships in five states. We have always been based on a simple premise: that hard work and common courtesy can make their mark and help our business and our customer's relationship thrive. In more than 80 years of business, that simple idea has never been proven wrong. We welcome you to our dealership, as we would welcome you to our homes. Welcome to the Napleton Family! Direct to Our Client Care Center: 630-782-9314
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Automated Car Wash
- English
- Bosnian
- Arabic
- Gujarati
Thanks for the great review! I am glad that you enjoyed your time with David and I am happy that you love your new KIA Forte. Thanks again and if you ever need anything please let me know! Will Mulcahy (630) 941-4300
by ednapletons on 06/26/2014