Customer Reviews of Brilliance Subaru
Review type:
Service
by Edwina on 07/31/2025This was my first experience at Brillance Subaru as I moved out to the Huntley area. I would give it 10 stars if I could. Their detail to every step of the process was impressive. Great communication. Friendly people. Dog friendly and a… dog park to boot. Definitely number one in my book.I like the service I receive
by Jim Klempner on 07/25/2025The team is very attentive and communicates updates to me regularly.Good Service
by Janet Kargol on 07/24/2025Pleasant staff, efficient service and kept up with what was being done.Janet, Thank you for the 5 star review, much appreciated! Jim DaLuga General Manager
Excellent service
by MJS on 07/23/2025Ever since I bought my Subaru from Brilliance Subaru in Elgin, I have gotten excellent service each time I take my car in to the shop. Recently, my daughter took the car in for me because I’m recovering from surgery. She mentioned twice… how nice the people in the shop were to her. All of the people that work in the shop are great to work with and they do an excellent job. I am treated with respect.MJS, Thank you so much for the AMAZING review. We appreciate your loyalty to Brilliance Subaru and I hope that your recovery goes well. Jim DaLuga General Manager
Oil change
by Jeff on 07/18/2025The service dept is always professional, personable and efficient.Service Review
by Mark K on 07/10/2025I brought our New Outback in for it's first service appointment and also our 2018 Forester for a battery and A/C problem. The service dept. was accommodating in handling both vehicles on one appointment. Their diagnosis of the Forester was… thorough, and the repairs were quickly completed. My experience with the service department here since we started coming in 2018 has been exceptional. They are friendly, thorough, and competent.Thorough and efficient
by Routine service on 07/01/2025Routine oil change and tire rotation and safety inspection etc. Good communication and explanation of findings. They were ready for me when I arrived at prescheduled time and completed the job in a timely manner.Routine Service, Thank you for the 5 star review and feedback, much appreciated. Jim DaLuga General Manager
Great service
by Dakotas Ann on 06/18/2025First service in new Outback went very smoothly and was handled very professionally. I appreciate the friendly staffDakotas, I am glad to hear that everything went will with your initial service visit. We look forward to seeing you soon and we appreciate the business. Jim DaLuga General Manager
service
by gary on 06/14/2025fast quality serviceGary, Thank you for the 5 star review. Jim DaLuga General Manager
Tire replacement
by Angela on 06/11/2025I replaced all 4 tires on my vehicle. The price was good and the work is always exceptional My car is 10 yrs old and they keep it running perfectly.Angela, Thank you so much for your trust in the Brilliance Subaru team. Here's to another 10 years of taking great care of your vehicle. Jim DaLuga General Manager
Fast and Convenient Servicing
by Gabriel on 06/02/2025Went in for a morning appointment to service my vehicle, the staff took care of me very quickly and I was able to carry on with my day within the hour.Gabriel, Thank you so much for the 5 star review and feedback, we look forward to seeing you next time. Jim DaLuga General Manager
Excellent service
by Robert Rome on 05/29/2025Service at Brilliance Subaru was a pleasure. I was in a very comfortable surrounding with refreshments available. The people (Derek and Titi Lopez) were very knowledgeable and friendly.Robert, Thank you so much for the 5 star review, I am happy to hear that Derek and Tito took great care of you, and we hope to see you in the dealership again soon. Jim DaLuga General Manager
Friendly, conscientious and efficient
by PS on 05/02/2025Always greeted kindly and time taken to review service thoroughly before and after.PS, Thank you so much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Excellent service
by Mary Wallace Zeh on 04/29/2025I was greeted promptly, informed of the services to be performed and quoted a time of 45 minutes. The work was done in 30 minutes and the service writer went over all the things checked.Mary, Thank you so much for the 5 star review, I am glad to hear that the service team took great care of you. We look forward to seeing you next time. Jim DaLuga General Manager
not sure what this refers to
by Deborah Miller Lunsford on 04/20/2025I was very satisfied with the service I received on Saturday 4/19/25 to my Subaru Forester. My advisor, Adam Manella explained everything, I understood the work to be done and the cost. He provided a loaner to me at no charge so I… didn't have to wait at the shop. Helped me get all my errands run!! I will return to Brilliance Subaru for any future care maintenance. I will also recommend Brilliance to anyone!Deborah, Thank you so much for the wonderful review! I am glad that Adam and the team took great care of you. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Service was great
by Dave on 03/22/2025Very good service as always. Kept me posted through the entire process.Dave, Thank you for the 5 star review. We appreciate the business and look forward to seeing you again soon. Jim DaLuga General Manager
Friendliness counts
by Arlene Stach on 03/16/2025When I brought my car in for a small windshield fix, I was treated as though they’d known me for years, when in fact this was the first time I had been in the Service bay.Arlene, Thank you so much for the 5 star review. I am happy to hear that your first visit to our Service Department was pleasant and we look forward to seeing you again soon. Jim DaLuga General Manager
Great as usual
by Mark M on 03/08/2025From the intake process with Adam, the text updates feature and the final wrap up everything was great. Adam explained everything, gave me a heads up on some pre-paid oil changes that expire later in the year and listened to some other… minor issues that needed to be addressed and ensured they were cared forMark, Thank you so much for the 5 star review and amazing feedback. I am glad to hear that Adam took such great care of you. We appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager
Bearings replaced in both rear tires and 1 front tire
by Susan Dorwaldt on 02/21/2025updated 02/28/2025Had to have bearings replaced in both rear tires and 1 front tire. to me very expensive, but I love Brilliance and they treat me with respect and they know me when I pull in and this is the only reason I will buy Subaru. Is because of them.Susan, Thank you for the AMAZING review and your trust in Brilliance Subaru! Jim DaLuga General Manager
Great customer service
by Patty on 02/22/2025Brought my car in for a battery check. Turns out there was a recall notice on the Starlink app that covered the charge. Since I don't use that service, they disconnected it and confirmed my battery was in great shape.Patty, Thank you for the 5 star review and feedback, I am glad that our Service Team got everything handled to your satisfaction. We look forward to your next visit. Jim DaLuga General Manager
All Hands on Deck
by Julie on 02/09/2025updated 02/18/2025Everyone is on task and getting things done.Julie, Thank you for the 5 star review and feedback. Jim DaLuga General Manager
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Legacy
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
Jim, Thank you so much for the 5 star review, we appreciate the business. Jim DaLuga General Manager
by Jim Daluga on 07/30/2025