Customer Reviews of Brilliance Subaru
Review type:
Excellent service
by Robert Rome on 05/29/2025Service at Brilliance Subaru was a pleasure. I was in a very comfortable surrounding with refreshments available. The people (Derek and Titi Lopez) were very knowledgeable and friendly.Friendly, conscientious and efficient
by PS on 05/02/2025Always greeted kindly and time taken to review service thoroughly before and after.Excellent service
by Mary Wallace Zeh on 04/29/2025I was greeted promptly, informed of the services to be performed and quoted a time of 45 minutes. The work was done in 30 minutes and the service writer went over all the things checked.Mary, Thank you so much for the 5 star review, I am glad to hear that the service team took great care of you. We look forward to seeing you next time. Jim DaLuga General Manager
not sure what this refers to
by Deborah Miller Lunsford on 04/20/2025I was very satisfied with the service I received on Saturday 4/19/25 to my Subaru Forester. My advisor, Adam Manella explained everything, I understood the work to be done and the cost. He provided a loaner to me at no charge so I… didn't have to wait at the shop. Helped me get all my errands run!! I will return to Brilliance Subaru for any future care maintenance. I will also recommend Brilliance to anyone!Deborah, Thank you so much for the wonderful review! I am glad that Adam and the team took great care of you. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Service was great
by Dave on 03/22/2025Very good service as always. Kept me posted through the entire process.Dave, Thank you for the 5 star review. We appreciate the business and look forward to seeing you again soon. Jim DaLuga General Manager
Friendliness counts
by Arlene Stach on 03/16/2025When I brought my car in for a small windshield fix, I was treated as though they’d known me for years, when in fact this was the first time I had been in the Service bay.Arlene, Thank you so much for the 5 star review. I am happy to hear that your first visit to our Service Department was pleasant and we look forward to seeing you again soon. Jim DaLuga General Manager
Great as usual
by Mark M on 03/08/2025From the intake process with Adam, the text updates feature and the final wrap up everything was great. Adam explained everything, gave me a heads up on some pre-paid oil changes that expire later in the year and listened to some other… minor issues that needed to be addressed and ensured they were cared forMark, Thank you so much for the 5 star review and amazing feedback. I am glad to hear that Adam took such great care of you. We appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager
Bearings replaced in both rear tires and 1 front tire
by Susan Dorwaldt on 02/21/2025updated 02/28/2025Had to have bearings replaced in both rear tires and 1 front tire. to me very expensive, but I love Brilliance and they treat me with respect and they know me when I pull in and this is the only reason I will buy Subaru. Is because of them.Susan, Thank you for the AMAZING review and your trust in Brilliance Subaru! Jim DaLuga General Manager
Great customer service
by Patty on 02/22/2025Brought my car in for a battery check. Turns out there was a recall notice on the Starlink app that covered the charge. Since I don't use that service, they disconnected it and confirmed my battery was in great shape.Patty, Thank you for the 5 star review and feedback, I am glad that our Service Team got everything handled to your satisfaction. We look forward to your next visit. Jim DaLuga General Manager
All Hands on Deck
by Julie on 02/09/2025updated 02/18/2025Everyone is on task and getting things done.Julie, Thank you for the 5 star review and feedback. Jim DaLuga General Manager
Great service, as always!
by Juan Perez on 02/17/2025The only issue I had was not with the service, but with the fact that the price for a new battery for a 2015 Legacy was exceedingly high.Juan, Thank you so much for the5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Service Department
by Brilliance Subaru on 02/16/2025Brilliance Subaru service department is really great! They always get me in right away and answer any questions that I have! I have taken my Subaru's there for several years and have always had a great experience!Thank you so much for the 5 star review and your loyalty to Brilliance Subaru over the years. We look forward to taking great care of you for many years to come. Jim DaLuga General Manager
They are best!
by Kathy Lankford on 02/14/2025Best ever! Pulled in 7:30ish a.m. and they were ache to get everything fixed by 4:00pm. Super excited because my heart was out and we were sipping into single digits on the weekend!Kathy, Thank you so much for the 5 star review and feedback. I am glad that we got your heat working and we look forward to seeing you next time. Jim DaLuga General Manager
Service experience
by Alex D on 02/10/2025I bought my 2018 Outback from another dealership in the area, but have always used Brilliance for maintenance and repairs. They are very reasonable in their pricing and always provide top notch service. Keep up the good work!Alex, Thank you so much for the wonderful review. We appreciate your loyalty to our Service Department and we hope to be able to work with you when you are ready for your next vehicle purchase. Jim DaLuga General Manager
Well done
by Javwho on 02/08/2025Service department is always courteous and responsive to my needs.Javwho, Thank you so much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Excellent service
by Excellent service on 02/08/2025Adam in Service was really great. When I arrived to pick up my Forester he explained that after a technician test drove the car he found a minor issue that needed to be resolved. Glad I didn't leave only to have to come back. Also… appreciated the new checkout system. Very efficient.Thank you so much for the 5 star review and feedback! I am glad that Adam took great care of you. We really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager
Service on my Outback
by Gene on 01/31/2025updated 02/06/2025Kevin in your service department was great! Very satisfied! Made a tough situation easy! Thank you!Gene, Thank you so much for the 5 star review. I am glad to hear that Kevin took great care of you. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Service Excellence
by Peter Papantos on 01/24/2025The Brillance service team is excellent. The team works closely with the customer to ensure their needs are met. There are no surprises in repair requirements due to timely updates.Peter, Thank you so much for the wonderful 5 star review, we are glad that you trust our Service Department and we look forward to your next visit. Jim DaLuga General Manager
Exceptional
by Michele Sommerville on 01/10/2025Kevin and the service area took care of my car and explained a lot of things to me because I just bought it four days agoMichelle, Thank you so much for the wonderful review and purchase from Brilliance Subaru. I am glad to hear that Kevin was able to help you out. Enjoy the new car and we look forward to seeing you down the road for your first service appointment. Jim DaLuga General Manager
Mr
by Tony on 12/21/2024Great service, cordial employees, Lisa is awesome! Clean dealership.Tony, Thank you so much for the 5 star review and feedback. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Maintenance visit
by Laurel Palma on 12/19/2024Its always a pleasant experience at Brilliance Subaru. The staff is highly professional, knowledgeable and friendly. I feel confident my car is getting the best service possible.Laurel, Thank you so much for the 5 star review and wonderful feedback. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Ascent
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
PS, Thank you so much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
by Jim Daluga on 05/03/2025