Customer Reviews of Napleton's Valley Hyundai
Review type:
Fantastic people, full transparency, fair deals
Fantastic people, full transparency, fair deals
by Johnny Bluz on 04/21/2025I sent an email to this dealership two weeks ago, Monday morning. I expressed interest in very specific new car they had in stock. I told them very clearly in my email what I was willing to pay for the car and that I wasn't remotely… interested in dealer add ons of any type. I added that if they could meet my numbers I'd go to the dealership that day and drive the car first and then do a deal the same day. About 30 minutes later I got an email back from the sales manager Ninevah. She said my numbers would work and that we could do a deal. We went to the dealership and met Ninevah who handed us off to a really great salesman, Vasile. He took us out on at test drive and told us everything we could ever want to know about the car. It's cool when the sales people really know their product lineup in depth. After the test drive we returned to the showroom. We sat down and did the preliminary paper work to get the ball rolling. We did come to a brief potential deal breaking point as I was asking for what they said was too much for my tow trade ins. Ninevah asked if we could go home and wait for a few hours so she could discuss the trade ins with her appraiser who was due in later. We agreed and came home. As promised a few hours later I got an email from her with an attached deal sheet. All the numbers were crystal clear. She didn't meet the prices I was looking for on my two trades, but she came up with a number that we decided was fair. We agreed to proceed with the deal. Due some scheduling conflicts we weren't able to get back to the dealership until that Thursday at noon. We sat with Vasile and sis all the pre finance office paper work. An hour or so later we were in the finance office with a really nice guy by the name of Luis. He was clear, didn't push anything on us and did a great job of getting us in and out of there in about 20 minutes. BTW, when we got their Thursday, Vasile had the car all cleaned up and shiny ready to go. It was sitting in their delivery bay and looked beyond amazing. Once we came out of finance, Vasile escorted us to the new Santa Fe and proceeded once again to go over all the important stuff with us. He set up our phones into the system and did a once over on other features. He really knew this vehicle inside and out. I should add that as we were waiting for paperwork to process we went back in to their customer lounge and had a few fancy coffee drinks. Literally every employee we crossed paths with at Napleton was super friendly and very helpful. The thing that impressed me most was how transparent and quick they all were at getting things done. This was hands down my best new car buying experience ever. That's saying a lot because I've purchased north of 30 new vehicles over the years. Vasile has followed up a few times already just two weeks out to make sure we're comfortable with the vehicle and to see if he could answer any questions. In this day and age folks, this is really a breath of fresh air. Total professionals from start to finish. I highly recommend this dealership to anyone in the area looking for a new Hyundai or nice used car. They had an amazing selection all housed in a really clean and modern looking facility. Solid 5 out of 5 stars across the board. We love our new Santa Fe and truly enjoyed the new car buying experience. Thanks Ninevah and Visile, we appreciate how easy you made it to buy this amazing new SF Hybrid.Johnny, thank you for your support! We're happy we could help. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Eddie was a pleasure to work with
by Adrian.M on 11/14/2022Edwin Dumas was my service advisor during my visit. He was very professional and keep me in the loop with everything going on with my car. He even told me about upcoming service for the next visit. This was an great experience all around.i… would recommend him everytimeAdrian thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Mr.
by Satisfied on 11/07/2022Went there for my car service. It didn’t take long for someone to attend to me. They explain everything about the service of my car. During the service, they kept updating me.Thanks for your great review, and for giving our dealership such a high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Overcharge for a service I did not get
by DLamar91 on 10/16/2022I went for an oil change and tire rotation. I had one tire that gets low air pressure (My back passenger) and not noticing until the next day, the same low air pressure tire was still in the same back passenger… Goes to show that I was… charged $29.99 for a service that wasn’t even done, now I’m questioning if they even did an oil change. I tried to give Napleton another chance and I always being disappointedThanks for sharing your recent service experience with us, we would appreciate the chance to turn your experience around. Please feel free to reach out to Diana via text at 331-212-6816 so we can discuss in further details of your visit. Thank you for your time and understanding as we try to resolve this matter.
Rep
by Lischa12! on 09/17/2022Joe Williams was a great car salesman. He answered every question that I had about the vehicle. Very understanding and listens to everything I ask. Overall will recommend him to any one to come buy a carHi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Best way to buy a car!
by JayDotHarp on 09/17/2022Joe Williams was knowledgeable and patient as I made my purchase. It’s clear he knows his cars and how to make sure his customers get a great deal!Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Napleton Hyundai sales personnel
by Kevin Riggs on 09/12/2022Batoul did an amazing job answering my questions and being readily availableHi Kevin, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Napleton Valley Hyundai
by Ashokkva on 08/27/2022Batoul answered all the questions and very patientHi, we appreciate you choosing Napleton's Valley Hyundai! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Great Maintenance Service
by Bjpearson on 08/16/2022Very helpful in fixing problems with car. 5 star company. Definitely wouldn’t get car fixed any place else. Thanks!!Hi, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
Excellent Customer Service
by aragorn903 on 08/12/2022Our salesperson was Selina Espinal and she was very helpful and knowledgeable with every aspect of the new car buying process, we will definitely be back when we are ready to buy another car.Hello there! We're glad to hear our Staff took such great care of you, Aragorn903! We hope we can continue to be of service to you down the road! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Valley Hyundai!
Joe Williams
by Jovan P on 07/30/2022Fantastic service! Very fast! Joe Williams was very on point, extremley knowledgable! The whole team was amazing and helped us so much in buying our first car.Hi Jovan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great sales service!
by Cecilia on 07/27/2022Had a great experience at this dealership, especially grateful for Joe Williams helping me search for my new car. He was very friendly and extremely patient with me, and I appreciated it very much.Hi Cecilia, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help.
Great service
by Michele on 07/23/2022I had service done and came back for other service items that could wait a little bit. Dominic was again excellent. Gave great recommendations and knew when to come back for certain repairs.Hi Michele, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Jeep Grand Cherokee
by Jesus Ruiz on 07/15/2022Friendly staff, Lucero helped us out throughout the whole purchase with answering any questions and made us felt welcomed. Jason also as friendly and helpful throughout the whole process.Hi Jesus, we appreciate you choosing Napleton's Valley Hyundai! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Look for Joe!
by Mjbojak89 on 07/08/2022Joe Williams was great to work with! He made it an ease to buy a car and was extremely helpful/knowledgeable. Overall a really great experience and I highly recommend! Look for Joe!Hello, we're glad to hear you found our staff, Joe to be so informative and helpful. Thank you for the recommendation, and have an amazing day!
Patient staff. Answered all my detailed questions.
by Jgvfgjkk on 06/23/2022Very nice staff. Jay Elkhatib was very patient with me and gave me all the info I asked about. He gave me options & tried to make me happy.Hi, we're glad to hear you found Jay to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!
Service Appt.
by wheelshot on 06/23/2022Dennis was great and everything turned out perfect. What a relief!Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Great experience
by Wittke2 on 06/23/2022Had a brake job done, competitive price and speedy serviceHi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Add front sensors
by Sensors on 06/06/2022The car hot after market sensors put on. Adam Gilliam was my service advisor and he went the extra mile to make sure it got done and stayed late that night to show me how theyHi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Very thorough maintenance inspection
by Geneva Pete on 06/08/2022I brought my vehicle in for a recall and wheel alignment. The technician took 3 hours to perform the work and also performed a thorough inspection to identify multiple items needing attention, along with an estimate of cost. I am glad that… I have the list of necessary repairs.Hi. We hope everything was handled to your expectations, Geneva. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. We hope to be of service to you again! Take care!
Great service
by Mr and Mrs B on 06/05/2022This is our second vehicle from this dealership! It was a great experience both times. Gilbert was the best!Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!
Hyundai Tucson
Hyundai Santa Fe
Hyundai Palisade
Hyundai Sonata
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Slovak
- Arabic
- Polish
Johnny, thank you for your support! We're happy we could help. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
by Sue Tilly on 04/23/2025