AutoNation Volkswagen Savannah
Customer Reviews of AutoNation Volkswagen Savannah
Review type:
Easy to work with
Mr. Glover V/W car owner
by Charles on 07/21/2023I was happy with time of service of one hour how ever the 10 point inspection wasn't done. My tires only had 22 on some and 26 PSI and I had to inflate all tires. They also left loose two caps lying on top of the engine probably could have… ended up in the Fan blades one was about 1 1/2 inches square and the other was a small one probably from battery change. I asked if they checked my tires and the front desk said yes (not his fault). So I am not too happy.Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Not too happy
New car
by efrantz on 07/19/2023Great place to go Mike Lowe had me in and out in 2 hours.Hi, we really appreciate your feedback! Please don't hesitate to contact us if there's anything more we can do!
Quick and easy
by Onder Ansary on 07/15/2023Went to the service department for a quick job. Had to get the front GLI badge replaced on my GLI. The “I” had fell off. It was done quick, easy, and hassle free.Hi, we are pleased to hear you had such a positive experience with us, Onder! Don't hesitate to call us if you ever need anything. Be safe on the road!
The BEST of the Best!
by AJP081290 on 07/11/2023I had the BEST experience at AutoNation Volkswagen Savannah. I had just started my car buying process and I'm so glad they were my first (and only) stop. I was instantly greeted by Ron. Not "salesey", not aggressive, just very kind.… Listened to what I was looking for and understand my requests. Took me on a couple of test drives to make sure that I liked the way each model drove. After the test drive, I knew I loved the car but I was unsure about the financial piece as this was my first time buying a brand new car and trading in an old car. Ron made sure the process was seamless. He understood I was focused on my monthly payment and worked hard to discuss and review numbers with me to make sure my monthly payment fell in line with my budget. I did go home and think about the offer before purchasing but he answered all my questions quickly. I returned within a couple of hours and the buying and trading process was effortless. The GM, Bradley, even came around and greeting me during the purchasing process and assured me if I ever needed anything, to give him a call. I was truly just so happy with my experience from the discovery process, to the buying process, to the financing process, it was all made SO effortless. I am looking forward to going back for my regular maintenance as they entire team was wonderful. I'd give it 10 stars if I could!!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Prompt response from Autonation Service
by Elizabeth on 06/26/2023I used email to contact the service department and had a quick response to my inquiry.Hi Elizabeth, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2008 Volkswagen 100,000 Repair
by DrLeeCheek on 06/14/2023We are just trying to keep our old 2008 Volkswagen Beetle in running order, as it does not appear that Volkswagen will be returning this classic model to their car offerings in the near future. Being precluded from purchasing a new… Beetle, we attempt to maintain the older version! We live at the beach and there is no better beach vehicle than the Beetle! AutoNation is now the third iteration of a Volkswagen dealership in the same location in Savannah, Georgia. We acknowledge we have an older car, and are devoted to the vehicle. Here is our assessment of our visit: Positives: -William is a great service representative. He is a model of affability and honesty. -The waiting area is situated in the sells area, which actually works well, and allows for computer usage -Dealership is clean and accessible. -Repairs were carried out in a timely fashion. Negatives: -AutoNation had essentially no vehicle history of our car, but this could be the fault of the previous dealerships. -It would seem to be incumbent on AutoNation to build up their stock of Volkswagen vehicles. There is demand in area, but a shortage of vehicles. -AutoNation needs to add at least a picture of the forthcoming Microbus to their lobby to "manage" our excitement! Thank you. Dr. Lee CheekHello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great customer service
by Shanette on 06/08/2023After purchasing my VW through a 3rd party vendor I decided on VW dealership to have a few parts replaced. The salse parts employee was super helpful and made my experience more comfortable by helping me make a personalized hot cup of… Frappuccino. I was able to ask additional questions and he insured me that I made a good purchase. Fast and friendly service. No appt required, I randomly drove up.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent Service
by VW owner on 06/07/2023These guys are pros!Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Purchased a used car
by Lynn Newman on 06/02/2023I give it 0 stars! I wasn't impressed with my Sales Representative Zac Scott. They were not forthcoming with the purchase agreement. I ended up purchasing extras that they didnt explain. Once I received the paperwork and my Husband went… through it line by line we had more questions than answers. I was told if I get the 125000 bumper to bumper warranty than i have to use the Auto Nations lenders. I asked if the warranty was included with the vehicle purchase and he said Yes. I didnt know it was an up charge of $4400. Then we seen the $700 upcharge that we didnt even need because we read that in the paperwork. They were very evasive and manipulated. If the sales crew was right then they wouldnt have needed to refund me $700. I have a refund of $700.00 check coming in the mail. Then there are somethings wrong with the car. The headlight piece is missing and Zac said it will be attached when I get my vehicle. The vehicle needed to stay there for a detail and to put that headlight piece on and it wasnt. The start / stop has an error and needs to be fixed. There is a drivers side tire that is damaged. May 30th i U I Purchased the vehicle. The Service Deparment needed addition time to work on it before releasing it to me so I opted to leave it there, Zac said Service will do a complete detail, they didnt Do a full service detail. The service crew are Lazy. We took the vehicle to a car wash and it looks much better. They gave the vehicle to me like that with all those componets wrong which is terrible! The interest rate is too high and I asked but they didnt tell me the interest rate. I am very disappointed in the tranaction process. I went against my better judgement wit And didnt use USAA because of the lies. The sales group lied to me otherwise i would have used the Auto Loan with USAA. I spoke to my bank USAA and in 60 days I will be refinancing. You suck it Auto Nation & Ally Financial All [non-permissible content removed] ! I will be taking my vehicle to a legitate VW dealership for servicing. I won't allow Auto Nation Lazy service crew to touch My VW Atlas.Hi Lynn, we are deeply disappointed by your experience at AutoNation Volkswagen Savannah. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (912) 521-9977 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Seems as if they didn’t care
by Qtheory on 05/25/2023I brought my car in, was automatically offered very expensive maintenance packages and I turned them down. Was there for over two hours. When I was informed my car was ready, I was walked directly to my car without any run down of what they… inspected or any recommendations. I asked if there were any recommendations, then I was walked back to the service desk and they looked for my paperwork and said no. When I got to my car there was no evidence that they used floor or seat covers. Plus, five minutes driving away from the dealership then an indicator light turned on.Hi, we appreciate you taking the time to respond. The staff at AutoNation Volkswagen Savannah take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (912) 521-9977. We hope to hear from you.
Professional and friendly
by Patroc51 on 05/11/2023The process was very smooth, no sales pressure and top of the line customer service. An experience everyone should have when purchasing a vehicle.Hello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
10,000 mile service
by Beth 1950 on 04/14/2023Everyone very pleasant while I waited…service completed in timely manner!Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Oil Change
by Reagan M on 03/27/2023Everyone was friendly and honest. Offered water and snacks while waiting. Topped fluids of I.E. washer fluid. Will definitely return for the service and snacks.Hi Reagan, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service to my2017 Beetle
by Bmk799677 on 03/27/2023My experience was amazing. Mr. Will took my car in at last minute, got my car fixed, and also got my brakes done for me at a better price than in Jacksonville 100% will recommend and come back. He knew the time crunch, and he made it happen… 100% satisfied.Hi, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient and Helpful!
by SuzPSmith on 03/23/2023The service department at AutoNation Volkswagen Savannah is very efficient and helpful. The wait wasn't long for my regular maintenance and for the recall issue.Hello, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.
Happy in Savannah
by Jordan on 03/03/2023It was a great experience. My sales person, Mike Lowe, was so nice and great in knowing the car and how the features work. Helping me understand the technical features. Sales Mgr worked great at getting me the very best deal and financing… that fit my needs. The CFO was very polite and very helpful too. Everyone was great!Hello Jordan, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Nicholas O on 02/25/2023Service department was amazing. Crystal was exceptional with her attention and communication. Service was fast and my needs were met!Hi Nicholas, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service at Auto Nation Savannah Volkeswagon
by Danny F. on 02/21/2023Easy! Just Easy!Hi Danny, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Zack Hagains on 02/16/2023Great help, got me a ride and washed my car.Hi Zack, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic customer service
by Tristan on 02/04/2023Brought my Jetta in for a computer diagnostic. Will and the service team was very helpful and professional. I appreciate the timely service and support.Hi Tristan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good Service!
by Gretchen on 01/28/2023I've been using the VW service center since I bought my 2014 VW Golf aka: Red there. They have kept my little red car running with routine maintenance and without it ever having any trouble in between. It now has a little over 55,000… miles on it and still thinks it's brand new! Great service and very friendly people. Thank you.Hi Gretchen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Kevin, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
by Beckett Adams on 05/24/2024