Customer Reviews of AutoNation Toyota Thornton Road
Dishonest service writers
byon 02/29/2024
Scheduled 2nd ATF service for my vehicle at 113K miles (prior ATF service was done by a different Toyota dealer at 75K miles). I made sure that AutoNation had all the details (mileage, age, prior service records,etc) before the appointment. I drove for an hour only to be told by the service writer that they do not do ATF service on vehicles past 100K miles. They want to sell you a new car, hoping that it breaks down soon, so they could sell you another.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fixed the problem
byon 12/12/2023
They fixed the problem and were very nice about it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad Customer Service
byon 12/07/2023
The service rep ( the guy inside the Toyota service garage) I was assigned to someone that seemed he did not want to work that day. I asked how long the wait was for a Diagnostic for my car , and said 1hr or so.. After 2 hrs later , finally a Diagnostic that I had to ask the questions, the rep didn't even want to explaine what my car problem was. He just handed me the paper and said if I wanted it fixed. No explanation of what was going on. I never want to deal with this man. Only saw the first name of Courtney...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Not a good time.
byon 12/02/2023
I was traveling for work and had to have my car towed here because of a misfire. Not only did I have to have a car with less than 10,000 miles on it towed, the staff didn’t seem concerned with making sure I had transportation. After I finally got a rental, I was ghosted. I needed to leave the area for work and was not able to communicate with the service advisor on when I could expect my car to be done. I would call and leave messages that would not get returned. I would call to speak to managers and be put on hold for over an hour. My car was dropped of on 11/22 and after spending hours and countless phone calls trying to reach someone, I finally got a manager to get my service advisor to call me back on 11/28. No one could tell me what was wrong with my vehicle and then when they finally did they said they were waiting on a part and not sure when it would be in. Prior to that, the receptionist (who was the only nice person that seemed to care how I was being treated) said the part was ordered and was there waiting to be installed. Everyone had a different story. After the service advisor was called out on this information , all of the sudden that part was there and my car would be ready the next day. On top of all of the this, then rental I was provided had bad tires and the tps light was on within 20 min of me having the vehicle. I had to go to another Toyota dealership to have in my replaced because Toyota care would only put on a spare. I spent 4 hours waiting to have a tire replaced while I had my two dogs. Another dealership another problem. Finally, I was called saying my car was ready so I had to take a day off work to drive across the state and get my vehicle. I have to stay out of my 4 interactions with Toyota every dealership has been worse than the last and quite frankly I regret not staying with Honda.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Excellent Service
byon 11/30/2023
I came in for regular maintenance and had a wonderful experience. From the time I pulled into the service line, I was greeted and constantly checked on. Rich was who serviced my vehicle and he did a marvelous job. Not only was he knowledgeable, but he was very charismatic as well which is always a great trait to have. He answered all questions I had, provided me with information on my vehicle, and made himself accessible for future service. His communication was top tier and based on this service alone, I would come again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire rotation
byon 11/21/2023
Edmund is always friendly and very personal when I come in. And I will always need him to service my car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall & Oil Change
byon 11/19/2023
This was my 1st time at AutoNation on Thorton Rd. and was quite please. I was greeted by everyone that passed me then immediately directed to a service manager. His name was Rick Nicely and he was quick and efficient. There's no doubt that I will return with my car and my wives car as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 11/15/2023
I just drove in for oil change and expected to stay a few hours since I didn’t have an appointment. Joshua said we will get you right in and it won’t take that long. So after I got comfortable and relaxed in the waiting room Joshua sent me a text that the car was ready. So I go out to let them know it must be a mistake because it usually takes longer with an appointment. Joshua explained about my tires and the recall and scheduled me to come back for that. My experience was awesome!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 10/30/2023
My experience regarding the service itself was just fine. No issues there whatsoever. However, when it came time to pay, I was in for a shock. That is the reason for a 3 star rating. The price for an oil change was $90.00! This is an increase of half again as much since my last oil change. There's no value in this and no acceptable excuse for it. There's no way I will pay this again. I will just have to go elsewhere. If I find similar increases on other services, then I will have to cease using AutoNation for service needs altogether.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Rick Nicely
byon 10/16/2023
Rick was very helpful throughout the entire process. He was kind and patient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
PrePurchase Car Inspection
byon 10/14/2023
Took my new-to-me Highlander in to get checked out since I was buying from a source other than a Toyota dealership. My service rep (Josh, I think) had a lot of time to talk with me about my concerns/things I wanted checked out. As a female I often feel like I’m being taken advantage of at any place that handles cars but felt vey comfortable here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/12/2023
Great experience. Didn't have to wsit
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Faulty Battery tester
byon 10/10/2023
Faulty car battery tester. Service technician insisted that I needed to purchase a NEW battery $193 because my battery could give out any day. They even sent a picture to my phone of the faulty reading. Funny thing is that my current battery is fairly new. Soon after ,eating auto nation, I had my battery checked for another read and my battery was still in great condition. Had I not done that, I would have given auto nation $200 for a faulty inaccurate reading. I drove back to auto nation asking to speak to a manager. The manager said that their battery reader was giving them problems, and that the mechanic was new to job,, blah blah .. so now you tell. He then proceeds to check my battery using another battery tester and wow,,,, my battery is fine. I patronized this location in particular because I never felt like they would take advantage of customers. It all seemed fishy and I’m not pleased at all. Because how do I know the other testers aren’t faulty machinery that auto nation is keeping around to lie to customers. I just want honest customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
WInfred
byon 10/04/2023
I scheduled an appointment with AutoNation for an oil change and multi-point inspection. I have a 2019 Toyota Prius LE with approximately 61900 miles. The service was performed as stated by their technician and they found no issues/problems that needed to be serviced. The service was quick professional and above all the service personnel were polite. I will definitely return for another service when it's due.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall
byon 09/27/2023
We were in and out. Everyone we meet was so sweet and very helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/24/2023
The service person Dan was amazing and apologize for his colleagues unprofessional behavior towards me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Booking in advance doesn’t matter
byon 09/21/2023
I always book with shuttle but never get shuttles. It’s pointless to have the option and set up the day accordingly because you’ll end up waiting at the place for hours on end just for the service. Just recently I was there and the service agent told me it’ll only take an hour. My appointment was at 7:45 and I arrived at 7:30. Got there they said why shuttle when it’ll take an hour. My car wasn’t finished until 10:30-11:00 just for an oil change and rotation. I hate going to this location because I know it takes a while that’s why I book a shuttle but it’s never available or the drivers don’t want to drive.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Excellent service in a timely manner
byon 09/20/2023
They performed an oil change and tire rotation and it was only $40 with my coupon. All was finished in about an hour, maybe less. Also, they reminded me that I should get my 50,000 services done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible Sales/Service Management
byon 09/13/2023
Don Gray is not a good communicator. I have called and emailed him several times about repairs for car. He does not return calls or responds to emails. I have had to leave work early to go to the service department to get a response. Then he always says he will call me and does not. I would not recommend the service or sales department to anyone. DO NOT stop at this dealership!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Service
byon 08/25/2023
I had a great experience with Rayvon Tolliver in the Service Department. Rayvon's service and professionalism is impeccable!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer (Catherine Marks)
byon 08/24/2023
The work was performed more quickly than I expected, which allowed time for me to do a bit of grocery shopping at Kroger before returning home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments