AutoNation Toyota Thornton Road
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Dealership Service Review
service Rating
Bad Customer Service
Written byon 12/07/2023
The service rep ( the guy inside the Toyota service garage) I was assigned to someone that seemed he did not want to work that day. I asked how long the wait was for a Diagnostic for my car , and said 1hr or so.. After 2 hrs later , finally a Diagnostic that I had to ask the questions, the rep didn't even want to explaine what my car problem was. He just handed me the paper and said if I wanted it fixed. No explanation of what was going on. I never want to deal with this man. Only saw the first name of Courtney...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Chole Yates on 12/08/2023
Dealer Response
Hi Eloisa, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6082 -- we hope to hear from you soon.
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