AutoNation Toyota Thornton Road
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Dealership Service Review
service Rating
Bad Service
Written byon 02/22/2021
Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Sofia Peters on 03/03/2021
Dealer Response
Lidia, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6082 -- we hope to hear from you soon.
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