Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
Long wait for routine service
by Review 1 on 02/23/2023Overall Staff friendly like always. However much longer wait time than usual. I had a 7:45 am appt was told at 10 some additional recommendations that were important then didn't finish until 12:30. Minimal communication given on updates.… This isn't normal so am guessing they may have been short staffed this day.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6082 to discuss what we can do to help.
Great Service
by Grateful on 02/22/2023Brian and his team of professionals went above and beyond to assist with the Service of my Toyota Tacoma. I highly recommend AutoNation for service and will be back to see them for any service need. Thanks for a great experience!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
wes
by wesley p on 02/19/2023parts and service were done in a timely mannorHi Wesley, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
Helpful
by Yolanda on 02/16/2023Chris was very helpful in making sure I received the discounts offered.Hi Yolanda, we're happy you found Chris to be so supportive during your experience here at AutoNation Toyota Thornton Road. If you need more help, our team is available to talk -- safe travels!
Battery problems.
by G. Gatoux on 02/13/2023Impeccable service provided by the technician and Mr. Terrence Becton who demonstrated knowledge, friendliness, patience and understanding.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Pleasantly Surprised!
by Regina Smith on 02/11/2023They are very attentive and accommodating!Hi Regina, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Thornton Road! If you need more help, our team is available to talk -- safe travels!
Service
by Koolendagang on 02/09/2023Great service short time friendly and considerate employeesHi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
5000 miles
by Kathy Owens on 02/05/2023Professional, courteous, timely.Hi Kathy, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
No complaints
by Kaisala on 01/31/2023Joshua greeted me with a smile and began learning about my needs. He made suggestions talking into account my parameters. He was patient with me and talked me through a few things I had not considered. He never tried to steer me into… something unreasonable for my situation. That’s how he earned my trust. I feel good about my purchase and will return. The entire team was a pleasure to work with throughout my experience.Hi Kaisala, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
New vehicle Purchaser/customer
by Siney August on 01/30/2023After doing a possible thorough market research (in-person visits to 3 other Toyota dealers of Atlanta) we purchased a RAV4 Hybrid for our child. Mr. Sonnie, the salesperson was so assertive & attentive to our cause. Could negotiate to a… 3K to the initial quote with a better interest rate than we were pre-approved for from the leading Credit Union. The only suggestion we could make is the experience we had from the manager Mr. Kim, that if it was a bit affirmative attitude than the bit rude & aggressive approach of his; although all formal purchase documentation etc done by him was perfect, yet wish his interactions were a bit mutually appealing, thank you.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
10,000 Mile Maintenance
by Barbara on 01/30/2023Got an appointment in good time. Was only there a little over an hour.Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great first time experience
by Stormmy on 01/18/2023Tuesday, January 17, 2023, was my first time having my 2011 Toyota Matrix serviced at AutoNation Toyota. I was very pleased with the quality of service and along patience and professionalism of the Service Agents. My car was inspected in… a timely manner and my service agent discussed necessary repair options with me.Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
First class service!
by Mrs. Tam on 01/17/2023Mr. Rodriguez was efficient and polite. The service was completed in a timely manner.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service was top notch
by Ccwpbear on 01/14/2023Went in for an oil change and work on my brakes. Service rep was right there to get my information. He was courteous and professional. I expected to be there a while but before I know it he was there telling me my car was ready. Over all… top notchHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Meh
by Dayne D on 01/14/2023Got ripped offHi Dayne, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6082 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service Maintenance
by Judith A on 01/13/2023Excellent service and respectful Auto Technician Specialist for car repair.Hi, we are very happy we could provide you with a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Bad business practices
by Iwastaken on 01/13/2023I will not use this dealership again. The finance manager is [non-permissible content removed]. I would suggest Reading everything before you sign anything even when he tell you it’s nothing you haven’t already agreed with your sales guy .… You can’t understand a word hardly he’s saying until he wants you to. I’m an idiot. Don’t be so trusting if you choose to do business with autoNation Toyota in Lithia Springs. I’m paying a lot more than I ask for, Don’t make the same mistake.Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 674-6082 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Technician
by Anthony on 01/12/2023I have been bringing my chr to this this location since my purchase...service has always been great ...this time however the Technician I was placed with was horrible...the bay manager Sam ended up being the one to help me the whole time I… was at the shop.Hi Anthony, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6082 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!
30000 mile service
by Lavern Avant on 01/12/2023Wonder service received on an unscheduled appointment. I was treated very courteously.Hi Lavern, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Sale of Toyota with Israel
by Joel xxx on 01/10/2023We purchased a RAV 4 from you guys a few days ago and Israel Salazar was the agent.. He as GREAT .. a VERY patient quiet KNOWLEDGABLE POROFESSIONA salesman ... we have never had a more PLEASANT auto sale than the one we had with Israel..He… was just fantastic, We can't say enough about him .. If all of your salesmen are like Israel Then you guys have something very special because he is the perfect example of what and how an auto salesman should be and act ..A fine young man who is just a super salesperson..t hank him for us and you guys should give him some sort of bonus, dinner or something because he was just fantastic, thanks againWe appreciate you taking the time to leave us a response, Joel! We always strive to provide personable and excellent customer service. Thank you again for the review!
5 star sales/service
by RGentry on 01/10/2023I just purchased a 2023 Toyota RAV 4XLE premium from AutoNation Toyota Thornton Road in Lithia Springs Georgia. I receive the finest customer service I have ever been given anywhere at any time in my life!! My sales associate was Ornella… MacFarlane. She went above and beyond to make sure I got the vehicle I had my heart set on at the most fair price, and that I was happy in my complete experience with her and the entire dealership. We were asked if we needed help twice before entering the door, greeted cheerfully within two seconds, and we’ were given breakfast and coffee!! All the associates, Ornella, and every single employee we came into contact with even in passing, showed such respect and gave off the impression that they truly enjoyed working there. I have been so impressed with the quality of my vehicle and the professionalism of this dealership!!! If you want a great car from someone who will go to bat for you and do it with top-notch five star customer service I beg you to go see Ornela and AutoNation Toyota Thornton Road. Wow….just speechless 🥰Hi Rgentry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024