Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
Warranty Maintenance Appointment
by EBL Georgia on 04/19/2023Service was provided very thoroughly by Josh (Service Advisor). My car was returned to me with 3 scratches on the front right bumper. Josh had the scratches buff out same day. I appreciated his attention to the matter and swift… resolution.Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Less than 1 hour
by Rev Robinson on 04/19/2023Anthony Co. Was very courteous and professional. A proud customer.Hi Rev, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. Feel free to reach out to us if you need anything. Have a wonderful day.
Service
by SharonG on 04/18/2023I’m very grateful for the friendly, courteous and professional service people at AutoNation. Please keep up the great job.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Wonderful
by Pierre1 on 04/14/2023Toyota Auto Nation Thornton rd gave me awesome service. My breaks went out on Thornton rd after hours on Saturday April 8th. What stood out to me the most was they took care of me after hours. The day before Easter!!! Awesome service!!!Hello, We are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.
Service wait times
by Toyota4 on 04/12/2023I have used this service department for many years. I don't usually complain. The only problem I had this day was the length of time it took to get everything done. I had a 12:30 appointment for oil change, rotate and balance tires, multi… point inspection and check possible slipping in the transmission. It was 3:30 before I heard anything from the service advisor and I had to approach him. He explained everything that was required and explained it would be done quickly now. If I had known it would take close to another 3 hours, I would have left the car and taken a UBER home. As it was, I feel I wasted the whole day waiting. I wish there was a way to give the customer more accurate wait times. The service advisor was informative as far as the repairs that were needed and apologized for the wait times but explained it takes a while to get all of these things done. I had come prepared to wait, bringing along movies for entertainment. But I did not anticipate spending the whole day there. Again, more realistic wait times would make customers happier.Hi, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 674-6082 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Satisfied customer
by Sonja H on 04/06/2023I always get my car serviced here and have never had an issue. Always great service.Hi Sonja, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
10,000 mile service was quick and easy
by Christi L. on 04/01/2023Came in for my 10,000 mile service and was in and out in less than an hour! Everyone was nice and helpfulHi Christi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Richard Nicely - Service Person
by Karthikeyan on 03/31/2023The service took less than 30minutes and it was good. Thanks to Richard NicelyHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Maintenance on our Camry
by Own a Camry on 03/30/2023Cars are so expensive these days that we know it pays to maintain the one you own. Because our county does not inspect cars, we feel very confident taking it to Auto Nation knowing that the work needed will be done to keep the car safe.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
2013 Toyota RAV4
by 2013rav4 on 03/24/2023I went to service my 2013 Toyota RAV4 at the dealer. My transmission while the vehicle was stopped would slip out of gear, then when try to go forward it would sound like it’s in neutral then you would hear a loud pop then it would move. I… explain this to the service advisor he they would have to check it with the diagnostic computer and said fine. He called me back later on and told me that the technician said my vehicle transmission was fine, but I had other existing issues that can be causing the problem. So I gave him the OK for the technician to fix some of these problems. A week later my vehicle cannot move forward or backward. That is total negligence on the technicians.Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6082 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!
Great service
by Camilla on 03/23/2023Was on time nice and fast serviceHello Camilla, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Raven Tolliver
by 2020 Highlnd on 03/20/2023Ravon is AMAZING. He was very professional, knowledgeable and made me feel at ease. He walked me through what took place and I felt confident in the work that was performed. He is a true asset to the service department. I will be… bringing my Toyota Highlander to him in the future.Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Bring your patience and understanding
by Dont_Go_Here on 03/16/2023You are just a number to them. Numbers in and numbers out. Service doesn't listen to concerns about the vehicle. My truck was done for 45 minutes before they called to tell me. And that was after me asking. Plus they lost a hub cap in the… process. And didn't even check the concerns I had. Also the Customer Relations Manager wont answer your email or call you back. But this is 2023, no one has customer service anymore, including AutoNation.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Email address
by DONALDM on 03/11/2023The service personnel are excellent at what they do. The vehicle service was also excellent. The only issue is the waiting period. That problem is probably due to the amount of people needing service.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Oil change n tire rotation
by BonJoBe on 03/07/2023I dropped in Saturday to have a service done w no appt. I was in & out faster than I ever was scheduling an appt during the week.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
25k service
by Mnovoa59 on 03/02/2023My check in process was seamless. My coordinator Ravon was polite and professional. He kept me updated on the process and provided me with a discount due to the timely manner of my vehicle being serviced.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Edmonds
by Phyllis on 03/02/2023Great experience with my service tech Anthony Cox. He was very helpful and informative.Hello Phyllis, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Chimmey
by Richard on 02/28/2023Great service and time efficientHi Richard, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Helen Ayewoh on 02/28/2023Had an excellent experience. Service was swift and quick.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent Customer Service!
by Antlanta on 02/27/2023Went in for 25K Service. Service Advisor, Ravon Tolliver is the Best!!! He is courteous and helpful!!!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. Don't hesitate to call us if you ever need anything. Be safe on the road!
Maintenance
by Samurai1917 on 02/23/2023Employees are courteous and knowledgeable, and we were in and out in a reasonable timeHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024