AutoNation Toyota Thornton Road
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Dealership Service Review
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2013 Toyota RAV4
Written byon 03/24/2023
I went to service my 2013 Toyota RAV4 at the dealer. My transmission while the vehicle was stopped would slip out of gear, then when try to go forward it would sound like it’s in neutral then you would hear a loud pop then it would move. I explain this to the service advisor he they would have to check it with the diagnostic computer and said fine. He called me back later on and told me that the technician said my vehicle transmission was fine, but I had other existing issues that can be causing the problem. So I gave him the OK for the technician to fix some of these problems. A week later my vehicle cannot move forward or backward. That is total negligence on the technicians.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nora Sutter on 03/30/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6082 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!
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